Testimonials

Moving fulfilment provider can be a big decision. We are confident in our services, but we understand that new clients might want a second opinion. An impartial review or recommendation.

Who better to give an honest review and opinion of our fulfilment services than our existing clients?

Our fulfilment reviews:

The online software and data visibility is second to none and the best on the market. We contacted several fulfilment houses and James and James were easily the most cost effective and flexible.

Graham Kay, Project Manager of Regis

James and James has been a great partner for Cards Against Humanity and Blackbox Systems. Their operation is highly organised; their technology is sharp and always developing; and best of all, the people are kind, helpful, and smart—they are always responsive, flexible, and a pleasure to work with.

Ben Hantoot, Co-Founder of Cards Against Humanity

We have been very impressed at the level of service and accuracy they have been able to achieve with their dedicated team and this is so important for us when we are dealing with police, security and military organisations throughout the world who expect us to deliver accurately and on time.

Keep up the good work - it means a lot to us and our clients that we can rely on James and James.

Andy Caughey, Managing Director of Armadillo Merino

We decided to move our direct to consumer fulfilment to James and James because our previous provider was struggling to cope with our growing volume of dispatches. With Q4 being the busiest time of year for us we wanted to make the transition in plenty of time, but in reality the whole process was remarkably smooth and quick.

Since we moved our orders are packed and dispatched the same day, we have real time access to our stock levels and can check in to get up-to-the-minute information on any of our orders. This has let to a higher level of customer satisfaction, less time is being spent on delivery related queries and we have also noticed an increase in repeat purchasing.

Caroline Burman, D2C Manager of Luckies of London Ltd

One of the most impressive features offered by James and James is their unique ControlPort sytem. This has made a hugely positive difference to our business. The live stock information has saved us a lot of administration work. It has resolved the many problems we used to have as a result of not having accurate enough data.

We love the fact that the whole system is linked to our website and that we have the ability to edit customers’ details and their actual orders. The other very impressive statistic is the tiny percentage of packing errors which was far higher before James and James took over.

David Furst, Managing Director of Skinlight Cosmetics

We have been working with James and James for a year now and have been delighted by the efficiency of their service. Our orders are processed and despatched the same day and we have clear visibility of the whole fulfilment process online. We can see exactly what is happening with an order as it happens without having to email or phone. This has had an extremely positive impact on our customer service efficiency.

The live reporting provides us with a better view of our stock and sales rates than if we dealt with fulfilment in-house and gives us the insight we need for forecasting stock allocations. Information is presented in an easy to read graphical format which allows us to make management decisions quickly.

Their customer service is fast and efficient, responses are timely and helpful. They constantly innovate and improve the service they offer and working with them has allowed us to scale up our business quickly.

Dave Bell, Founder & CEO of Vesternet

Consumer Reviews

The recipient will never know who we are, but they are still grateful for the fast delivery and the professional work that we do. We ensure that our clients always get positive reviews and never bad press.

Here are some comments and reviews our clients have had from their customers about our fulfilment:

"Just to a quick email to thank you for your excellent service & speedy delivery. "

"I have placed around four orders with you over the past few months and I have been impressed each & every time. I have recommended you to all of my friends!"

"Many thanks for advance notice of delivery. My parcel was received intact with no blemishes on any of the cans! Well done to the packers!"
 
"Excellent. Efficient and everything was well packed"
 
"Wow! Fantastic service, 18hrs turnaround, 5* service"
 
"Quick and efficient. Product exactly as expected and arrived in good condition"

See a demonstration today and discover what makes us different VIEW DEMO ENQUIRE NOW