Whether placing an order, or discovering product information, customers would often rather speak to a real person. Our ControlPort system enables clients' support centres anywhere in the world to gain a complete customer view, to handle calls with confidence and efficiency.
In addition to our fulfilment services, we offer a full range of outsourced support services and response handling. Clients can rely on these support services to focus on growing their business.
Outsourced Customer Support Services
James and James Fulfilment offer a full range of telephone answering and customer services through our partner Purple Haze VA. Customers will be greeted professionally by trained telephone support staff, knowledgeable on the product range.
Customer order support by telephone and email
All operators have real time information on the fulfilment and delivery status of every order, so can answer enquiries quickly and accurately, by phone or email.
Call handlers can be supplied with product samples, enabling them to assist customers with product related enquiries. They can take a message or divert calls to your in-house specialist if unable to answer a specific question.
Taking orders by phone, fax or post - payment can be taken by card, cheque or postal order, with all customer address data stored in ControlPort's CRM system giving clients complete access. The CRM can also be integrated with your own in house CRM, maintaining a complete customer data directory.
Updating address details
Orders placed online or by phone can be edited right up until the second they are picked, so customer service representatives, whether in-house or outsourced, can make last minute changes to orders, including updating addresses, adding or removing products or changing the postage method.
If you require any more details about our outsourced customer support services, contact a member of our fulfilment team today.