Inevitably, some customers choose to send back purchases. Skillfully handling returns is an art in itself.
We understand the true cost of dealing with returns: postage and delivery costs, rework, customer support, complimentary items. That is why we put so much effort into getting things right first time.
Properly returns handling can be time-consuming and costly, so it's important they are dealt with quickly and efficiently.
ViewPort Returns, our dedicated returns management feature, is simple: clients specify a standard procedure, whether inspection and re-stocking, forwarding to their offices or sendingover photographs.
The end customer is able to quickly generate their return online through our ViewPort portal, specifying the reason for their return and notifying you of their incoming package before it's even began its journey back. This detailed information can then provide insight into why returns are happening and help actively reduce returns volume.
Every order we send has a unique order number and barcode, so if a return requires specific or personalised treatment, we can identify it immediately and take action accordingly.
These unique identifiers also mean we can let both you and the customer know when the return has been received and processed, adding visibility throughout the return's journey and reducing the strain of returns on your customer service team.
We know the difficulties in making sure products are returned correctly. If the customer is disappointed the last thing they need is a complex returns proceedure.
As part of our commitment to the best client care, James and James Fulfilment helps clients put in place simple to use reverse logistics process and accounts, allowing customers to return unwanted orders quickly and easily. Whether you choose to provide freepost return labels or a courier collection, we ensure the high standards of customer service that you want them to enjoy.
Contact us today with any questions on our returns handling and management procedures.