Innovation & Research

Just offering a good global fulfilment service is not enough in today’s competitive environment. Innovation is needed and this is where we excel. Learning from others is a great place to start but James and James Fulfilment want to lead the industry.

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That is why we not only seek to improve from within but actively work with the best and the brightest at leading institutions such as The University of Cambridge to deepen what our systems can offer.

We lead rather than follow by being brave enough to question what we do and ask if it can be done better.

We're committed to  a service that:

  • Reduces administration costs
  • Eliminates errors at all stages in the process
  • Provides a platform for business growth
  • Delivers consumers a superior service
  • Increases client confidence and reduces stress

To read more about what we are doing and who we are working with, see our white papers and innovation blog articles below.

Whitepapers and Published Research

White paper - Stock control strategies for online retailers

What you’ll learn:

  • The costs associated with storing and managing stock
  • How to determine the number of SKUs retailers should stock
  • How retailers can manage inventory to maximise sales

Product Intelligence in Warehouse Management: A Case Study, Industrial Applications of Holonic and Multi-Agent Systems Lecture Notes in Computer Science Volume 8062, pp 224-235 (2013)

Vaggelis Giannikas, Wenrong Lu, Duncan McFarlane, James Hyde 

The Role of Distributed Intelligence in Warehouse Management Systems, 3rd International Workshop on Service Orientation in Holonic and Multi-Agent Manufacturing and Robotics, Valenciennes, France (2013)
Lu, W., Giannikas, V., McFarlane, D.,  Hyde, J.

Distributed Information and Automation Laboratory Newsletter, January 2013
Product Intelligence & Smart Warehousing (pdf 332kb)

Blog Articles - Innovation and Research

Four things to consider when measuring the success of your products

The success of a company relies on its profit, constant interest from customers, and investment. But what builds a company are the products they sell. How do you measure said success?

  • 30 March 2017
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  • Fulfilment
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How successful eCommerce businesses cope with (and reduce) returns

Just as poor execution during the initial fulfilment of an order can damage your eCommerce business, a badly handled returns process can have a sizeable impact on customer satisfaction, repeat business and brand reputation. So, how do the best-in-class online retailers ensure their returns process is up to scratch even when the volume is high?

  • 30 December 2016
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  • Finances & Money
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6 simple strategies to create more repeat customers

Returning customers are the holy grail when it comes to eCommerce. They often spend more, buy frequently and have the potential to become loyal advocates for your brand. For some online retailers, increasing customer retention rates by as little as 5% could lead to a 25-95% increase in profits. So how do you ensure that your customer’s experience is so great (both online and off) that they’ll gladly come back for more?

  • 17 November 2016
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  • Guides
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