Our fulfilment software system was built to give an unprecedented panorama of information, with nothing hidden from view.
This total 'warehouse view' gives real time information at your fingertips.
While we would like to imagine our clients will never need to contact us, we know there will be times when you need a person at the end of the phone - and without being put in a queue or passed from department to department.
To make sure that this happens and that you have full confidence in us, James and James Fulfilment offer a comprehensive support service for all issues, both IT and product related. The solution will quickly be found and the problem solved by the right member of our team with specific business knowledge, to give you complete peace of mind.
For more information on our commitment to providing exceptional client care and customer service, please contact us.
We decided to move our direct to consumer fulfilment to James and James because our previous provider was struggling to cope with our growing volume of dispatches. With Q4 being the busiest time of year for us we wanted to make the transition in plenty of time, but in reality the whole process was remarkably smooth and quick.
Since we moved our orders are packed and dispatched the same day, we have real time access to our stock levels and can check in to get up-to-the-minute information on any of our orders. This has let to a higher level of customer satisfaction, less time is being spent on delivery related queries and we have also noticed an increase in repeat purchasing.
Caroline Burman, D2C Manager of Luckies of London Ltd