Just as poor execution during the initial fulfilment of an order can damage your eCommerce business, a badly handled returns process can have a sizeable impact on customer satisfaction, repeat business and brand reputation. So, how do the best-in-class online retailers ensure their returns process is up to scratch even when the volume is high?
Just offering a good global fulfilment service is not enough in today’s competitive environment. Innovation is needed and this is where we excel. Learning from others is a great place to start but James and James Fulfilment want to lead the industry.
That is why we not only seek to improve from within but actively work with the best and the brightest at leading institutions such as The University of Cambridge to deepen what our systems can offer.
We lead rather than follow by being brave enough to question what we do and ask if it can be done better.
We're committed to a service that:
- Reduces administration costs
- Eliminates errors at all stages in the process
- Provides a platform for business growth
- Delivers consumers a superior service
- Increases client confidence and reduces stress
To read more about what we are doing and who we are working with, see our white papers and innovation blog articles below.
Whitepapers and Published Research
What you’ll learn:
- The costs associated with storing and managing stock
- How to determine the number of SKUs retailers should stock
- How retailers can manage inventory to maximise sales
Vaggelis Giannikas, Wenrong Lu, Duncan McFarlane, James Hyde
The Role of Distributed Intelligence in Warehouse Management Systems, 3rd International Workshop on Service Orientation in Holonic and Multi-Agent Manufacturing and Robotics, Valenciennes, France (2013)
Lu, W., Giannikas, V., McFarlane, D., Hyde, J.
Distributed Information and Automation Laboratory Newsletter, January 2013
Product Intelligence & Smart Warehousing (pdf 332kb)
Blog Articles - Innovation and Research
Returning customers are the holy grail when it comes to eCommerce. They often spend more, buy frequently and have the potential to become loyal advocates for your brand. For some online retailers, increasing customer retention rates by as little as 5% could lead to a 25-95% increase in profits. So how do you ensure that your customer’s experience is so great (both online and off) that they’ll gladly come back for more?
Popular events like Black Friday and Cyber Monday are forcing shoppers to change tactics. 24-hour flash sales are instead becoming affairs that last weeks. We’re asking what this means for retailers and the eCommerce fulfilment industry, and how businesses can make the most of these emerging trends.