A dedicated team

Meet the team at James and James Fulfilment

As the company has grown, so has our devoted team. Here are the key people who have shown exceptional commitment and have helped us to realise our vision and offer the excellent delivery and customer service that our clients have come to expect.

James Hyde

MEng MA cantab

Founder & Commercial Director

James has always been fanatical about process design. He studied at the Institute for Manufacturing at the University Cambridge. James now oversees the operation of our industry-leading fulfilment facilities and can regularly be seen zooming around the warehouse on his electric scooter, looking for things to improve.

James Strachan

MEng MA cantab

Founder & Technical Director

James Strachan is a manufacturing engineer by trade and a programmer at heart. He studied at the Institute for Manufacturing at the University Cambridge and has since helped companies design robust processes, using a heady combination of web software and common sense. James wrote the foundations to our ControlPort system. Now he leads its continued progress and the development team.

Peter Cowley

MA (Cantab) DipFM

Non-Exec Director

Peter is a serial entrepreneur and a UK Angel Investor of the Year 2014. With over 35 years of commercial experience, Peter is confidently able to guide us as we continue our journey.

Jayne Willingale

Training and Onboarding Manager

Jayne ensures that all team members know our systems and processes inside and out, and is also responsible for onboarding new clients.

Salman Syed


Non-Executive Director

As ex-Managing Director of Thomas Cook, Salman brings with him a wealth of global leadership experience, having also held the positions of Head of Global Innovation and President at Premier Farnell plc. He joins us to further consolidate our position as a global player in the fulfilment industry.

Arman Baroyan


Commercial and Operations Manager

Arman's enthusiasm and drive are infectious. With over 20 years of operations experience, Arman systematically measures our service's performance to ensure our offering continues to be the best on the market.

Michael Gandy


Marketing and Business Development Manager

Michael drives our marketing plan and is responsible for creating, communicating and delivering offerings that have real value for retailers, our clients, and our partners.

Adam Brooks

Development Manager

Adam is allowed to sit with the developers as long as he promises not to gush about processes. He brings experience (age) and an eye for improvement to the team. He loves Kanban, Kaizen and Caffeine. He also makes games.

Tref Griffiths

Head of Client Services

Tref loves anything to do with Customer Service and is passionate about delivering a best-in-class customer experience.

Adrian Humphrey


Adrian codes like no other. He ensures that our unique technology is in perfect working order. Adrian likes refereeing roller derby, playing the ukulele and recklessly meddling with dark arts beyond his understanding.

Joshua Mould

Client Services Executive

Joshua helps clients with day-today support queries as part of our growing Client Services team. When not in the office he can be found on the pitch playing American Flag and rugby.

Emma Richmond

Client Services Manager

Emma manages the day-to-day goings on in Client Services, ensuring our Support team deliver excellent experiences for our clients. Outside of James and James, Emma is a keen boxer and horse rider.

Kelly Rist

BA Hons

Marketing Executive

Kelly handles the day-to-day marketing tasks creating the right message at the right time in the right channel, and also manages our blog content. In her spare time she can be found running her own blog or exploring somewhere new with a camera.

Simon Wheeler

Senior Fulfilment Consultant

Simon is a stalwart of the sales team whose sense of humour is a great asset. Simon has great empathy with new clients and ensures their needs are fully understood.

Cara Benton

Finance Administrator

Cara cheerfully deals with all the day-to-day office administration, accounts and is a key member of our customer support team.

Ross Wickham

Senior Fulfilment Consultant

Ross deals with all our inbound enquiries to ensure we really help the many eCommerce businesses that contact us. When he is not being helpful Ross really does like to be beside the seaside.

Thomas Aukstikalnis

Warehouse Manager

Thomas brings excellence in everything he does and ensures our picking and packing team are energised for the day ahead.

Darren Newman

BA Hons

Warehouse Manager

Darren joined us when we moved to seven-day a week operations. He is a great manager and ensures the team are happy and motivated.

Aaron Rickard-Smith

Team Motivator and HR Guru

Aaron's role involves keeping everyone motivated and promoting a happy, high performance work environment.

Phil Kinch

Customer Service Executive

Phil forms part of our Northampton-based customer service team, championing the needs of our clients and leaving no stone un-turned to answer their queries.

Hannah Swain


Hannah skillfully manages the reception of our Northampton fulfilment centre, dealing with not only administrative tasks but visits from clients and suppliers.

James Pryor


Fulfilment Consultant

James Pryor is not one of the Jameses of the company namesake, but another star of our Sales team. When James isn't helping people get better fulfilment, he likes to enjoy life, bungy jump and travel.

Alex Coles

Web Developer

When Alex isn't developing new features with our tech team, he enjoys amateur dramatics, kite flying, and even chairs his local Parish Council.

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