James and James
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Meet Phil

Inside the revolution

What we do isn’t about us, it’s about you, your brand and your customers. But, if you do want to know a bit more about the people leading the revolution at James and James fulfillment, you can find some of our best and brightest sharing their insights about what they do below.

fulfilment team

Phil Kinch

Client Services Executive

‘I’ve been employed in the Customer Service Sector for over 20 years and the one thing that hasn’t changed for me is the joy I get in being able to solve a problem for a customer. The best part about my job as a Client Services Executive is that I am challenged on a day to day basis and that I put maximum energy into getting the issues solved.

I really enjoy working at James and James and I would recommend working here to anyone. The people that work here are friendly and sociable and we all work our hardest to make sure that every order goes out in the manner expected whilst enjoying the positive atmosphere that we all work in. I look forward to the new challenges presented each time I walk into work.

In order to ensure that any issues you have are dealt with quickly and professionally, Phil, along with the rest of our expert customer service team is on hand. With a positive attitude and an infectious laugh, Phil will sort any problem you have.

Meet more of our team

Here at James and James we have a versatile, fantastic team behind our award winning fulfillment service. Here are just a few of the faces that make it all happen. Why not click on them and find out their story?

Cara Benton
Finance Administrator
Aaron Rickard-Smith
HR & Facilities Manager
Sam Hales
Warehouse Operations Manager
Arman Baroyan
Operations Manager


Join the revolution

Thinking about outsourcing your eCommerce fulfilment? Our expert team can help find a package that’s right for you.

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