James and James
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Order Fulfilment House Launch New Service Aimed at E-Tailers

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“We have addressed the demand for specialist eCommerce fulfilment,” said James Hyde Operations Director.

James and James Fulfilment warehouse and dispatch orders for their client’s online shops.  What's different is how they manage the specific requirements of many retailers.

“From 1 May 2013, we’ll be offering the ability to track best before end dates and even individual batches - something that is crucial for any date sensitive products.”

All orders will be dispatched in strict date order based on their best before dates (which are logged in the system upon arrival) and not the date the stock was booked into the warehouse. The process is fully automatic - gone are the days of manually checking individual packs. Batches and best before dates are linked too, so it is fast and easy to ensure specific best before dates can be picked for those major trade clients who demand longer shelf life.

James and James Fulfilment offer storage and real-time order processing, with live reporting and integration with shopping carts and couriers. Clients can login and view an order from purchase right through to delivery and even to see who signed for it - all updated as it happens.

The system’s database holds and displays every last detail of the fulfilment process, from images of every product and case, through to the operator who last touched it.

This all gives clients a competitive advantage when it comes to stock control, customer service and, essentially, their reputation. By ensuring better stock rotation and automated alerting of potential issues before they happen, James and James Fulfilment are helping businesses to reduce costs and increase margins.

Their automated inventory alerts are not based on a fix figure, but take into account clients lead times, historical sales data and best before end dates. This automatically alerts clients when it’s time to order more stock andhighlights potential best before end issues while there is still time to react; dramatically reducing the risk of out-of-date stock and removing the need for clearance sales and stock write offs.

As part of the launch of these new services, the company is also re-branding its image.

“The new identity communicates that we are serious about who we are, what we do and why we are doing it. We’re not just another fulfilment company - it’s a different way of thinking,” said James Strachan, Technical Director. “Crucially these new features are very important for our online retail clients - we’re seeing their industry getting a lot more competitive.”

James and James Fulfilment was founded  in 2010 by James Hyde and James Strachan and they tripled their business in 2011 and 2012.  James and James  offer a new way of technological thinking for eCommerce fulfilment specialising in fulfilment eCommerce retail industry.

For more information on what James and James Fulfilment do, contact the team today.

May 3rd, 2013 by Hannah Newman

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