Anderson Entertainment

Anderson Entertainment steps into Thunderbird 2’s hangar

Industry
Toys and games

Anderson Entertainment was founded by the late Gerry Anderson in 1999. Today the company continues to develop projects from Gerry Anderson’s personal archive as well as managing his estate and existing work.

Since 2013, the Gerry Anderson store has set out to provide fans all over the world with the best in Gerry Anderson merchandise – covering all of his amazing productions like Stingray, Captain Scarlet, Space: 1999, Terrahawks, and of course – Thunderbirds.

My visit to James and James’s fulfilment centre felt a bit like I was stepping into Thunderbird 2’s hangar, which is strangely appropriate, as they’ve gone on to become our International Rescue.

Jamie Anderson,
Director

The Challenge

By the end of 2016, the Gerry Anderson store had grown beyond the capabilities of their previous fulfilment company and found they were struggling to meet their ‘100% customer satisfaction’ expectations. And so, together with Tim Langhus-Griffin – their Head of Customer Services – began looking for an alternative solution.

What we created

We created an opportunity for Anderson Entertainment to offer more products and grow its customer base. They needed transparency, stock control and reporting – all fundamental to their decision making processes – as well as a highly efficient service, accurate stock picking and fast turnarounds.

What we delivered

Prior to the transition, Anderson Entertainment was finding stock control particularly challenging since what was believed to be in stock did not always match with what the prior warehouse had, meaning customer service hours were spent on resolving both stock and customer service enquiries. Returns and exchanges also required follow-up emails which slowed turnaround time to customers.

Since joining James and James,  Anderson Entertainment estimates a saving of between 6-8 hours a week on unnecessary and costly customer service time and returns. Not only that, but they see continuous 99.9% stock picking accuracy.