We’re continuing to operate to support retailers and consumers at this challenging time. We’re posting here regularly about our Coronavirus (COVID-19) response and courier service updates.


Precautionary measures

To protect our people and minimise potential disruption to our service, we’ve introduced the following precautionary measures during the Coronavirus (Covid-19) outbreak, in addition to our normal Health & Safety practices:

Additional measures from 22 April 2020

  • Installed a fever-screening camera to quickly identify any person entering the building with a higher than normal temperature

Additional measures from 13 April 2020

  • Implemented a one-way system in and out of the fulfilment centre to avoid people passing each other
  • Added floor markings throughout the building to highlight safe distances (2 metres minimum)
  • Spaced out packing and dispatch desks to be at least 2 metres apart
  • Adapted delivery and collection methods at Goods In to incorporate social distancing

Additional measures from 20 March 2020

  • Implemented social distancing within the fulfilment centre and at break times
  • Increased the frequency of cleaning further
  • Moved all meetings to a video call format
  • Ensured all non-operational team members are working from home
  • Provided additional flexibility for parents and carers
  • Liaised daily with employment agencies to monitor the available pool of temporary workers

Additional measures from 13 March 2020

  • Changed fulfilment centre shift patterns and break times, to reduce cross-contamination risks
  • Used disposable cups and cutlery in our canteens
  • Ensured any staff with symptoms self-isolate for 7 or 14 days, in line with the UK government’s latest advice

From 5 March 2020

  • Made anti-bacterial hand gel available in common places for staff and visitor usage
  • Swapped to a higher strength soap in all bathrooms
  • Put up signage to educate staff and visitors on the Coronavirus, and correct handwashing techniques
  • Included masks, thermometers and hand sanitisers in first aid kits
  • Introduced staff travel monitoring and policies, ensuring compliance with Public Health England advice
  • Monitored risks daily via Public Health England and GOV.UK
  • Increased the level of cleaning, to include more frequent cleans and surface disinfection
  • Made all of our suppliers aware of the above, and ensured they’re promoting good hygiene practices within their business
  • Discouraged face-to-face meetings with all clients, suppliers and other visitors
  • Asked anybody who visits us to disclose if they or their colleagues have travelled outside of the UK

Courier updates

As expected the outbreak is causing some delays with international deliveries. All couriers are working to minimise any disruption and service updates can be found on the following links. We advise clients to check with individual couriers for the most up-to-date information.

Royal Mail

Service updatesInternational updatesCoronavirus updates

Updated 01/04/2020

  • Following the suspension of the guarantee of Special Delivery by 1pm on 19 March, Royal Mail are reintroducing a time guarantee to this service. After monitoring performance during the last 10 days, they are confident they can deliver a next day guarantee.
  • As of Monday 30 March, Royal Mail have removed the estimated delivery window from their services.
  • International Services Country Suspensions updates – more destinations have been added –  Full list here.

Royal Mail is actively monitoring this rapidly evolving situation. We have strong contingency plans in place to ensure our customers are looked after and mail is kept moving in the event of localised service disruption.

Norsk

Updated 03/04/2020

Norsk has applied surcharges to the following destinations. These surcharges are only for eCommerce Packet & Parcel tariffs and do not apply to Express shipments.

Please note that despite these surcharges, many carriers are still struggling to maintain transit times due to diminished capacity and arline delays.

As of 19/03/2020 – Norsk WILL NOT be shipping ANY parcels to the United States.

Norsk is closely monitoring the impact of the Coronavirus (COVID-19) at a local level for all our business units. Our plans are designed to address various threats and vulnerabilities, including a response to the pandemic and high absenteeism. Strategies for responding to a pandemic are part of our Business Continuity Plan. We have detailed plans in place to protect our personnel and limit the spread of disease within our facilities.

DHL

Service update | Coronavirus updates

As a globally operating company, epidemic and pandemic risk scenarios are an integral part of the Group’s continuous risk planning. Accordingly, DPDHL business operations are continually adapted to mitigate potential impacts. The Group’s task force closely monitors the situation, coordinates with international organizations (such as the WHO) and provides the necessary information to all employees and relevant operations.

DHL Globalmail Service
As of 18/05/2020 DHL have temporarily suspended the DHL Globalmail service to a number of countries until further notice, click here to see the full list.

DPD

Service update | Coronavirus updates

With Covid-19’s reach and development now worldwide, DPDgroup has a role to play, as strong players in the parcel delivery industry, in slowing down the progress of the novel Coronavirus. We have ensured that a number of precautionary steps are in place to protect both our people and the service we provide to our customers.

FedEx

Service updateCoronavirus updates

We are operating to and within impacted areas as local conditions and restrictions allow. We are adhering to all regulations and guidelines from government authorities related to containment of the virus. These work and travel restrictions may affect shipments to and from impacted areas, as well as shipments moving within those areas.

UPS

Service update

USPS

Service update | Coronavirus updates

The United States Postal Service is closely monitoring the Coronavirus Disease 2019 (COVID-19) situation and continues to follow strategies and measures recommended by the Centers for Disease Control and Prevention (CDC) and public health department.