We’re continuing to operate to support retailers and consumers at this challenging time. To protect our people and minimise potential disruption to our service, we’ve introduced the following precautionary measures, in addition to our normal Health and Safety practices:

Additional measures from 6 November 2020

It’s now mandatory for all team members and visitors to wear a face mask on site.

Additional measures from 16 September 2020

To ensure business continuity in the run-up to peak season, we’ve introduced new shift patterns and working arrangements to create four bubbles:

  • Fulfilment centre morning team
  • Fulfilment centre afternoon team
  • Fulfilment centre weekend team
  • Office team

Contact between members of each bubble has been minimised and where it does happen, face masks are worn.

Additional measures from 22 April 2020

  • Installed a fever-screening camera to quickly identify any person entering the building with a higher than normal temperature

Additional measures from 13 April 2020

  • Implemented a one-way system in and out of the fulfilment centre to avoid people passing each other
  • Added floor markings throughout the building to highlight safe distances (2 metres minimum)
  • Spaced out packing and dispatch desks to be at least 2 metres apart
  • Adapted delivery and collection methods at Goods In to incorporate social distancing

Additional measures from 20 March 2020

  • Implemented social distancing within the fulfilment centre and at break times
  • Increased the frequency of cleaning further
  • Moved all meetings to a video call format
  • Ensured all non-operational team members are working from home
  • Provided additional flexibility for parents and carers
  • Liaised daily with employment agencies to monitor the available pool of temporary workers

Additional measures from 13 March 2020

  • Changed fulfilment centre shift patterns and break times, to reduce cross-contamination risks
  • Used disposable cups and cutlery in our canteens
  • Ensured any staff with symptoms self-isolate for 7 or 14 days, in line with the UK government’s latest advice

From 5 March 2020

  • Made anti-bacterial hand gel available in common places for staff and visitor usage
  • Swapped to a higher strength soap in all bathrooms
  • Put up signage to educate staff and visitors on the Coronavirus, and correct handwashing techniques
  • Included masks, thermometers and hand sanitisers in first aid kits
  • Introduced staff travel monitoring and policies, ensuring compliance with Public Health England advice
  • Monitored risks daily via Public Health England and GOV.UK
  • Increased the level of cleaning, to include more frequent cleans and surface disinfection
  • Made all of our suppliers aware of the above, and ensured they’re promoting good hygiene practices within their business
  • Discouraged face-to-face meetings with all clients, suppliers and other visitors
  • Asked anybody who visits us to disclose if they or their colleagues have travelled outside of the UK