Customer Experience

An icon denoting Amazon Storefronts

Amazon Storefronts: how can it help small to medium-sized retailers?

Posted on by Guest Author
The most powerful retailer on the planet has introduced a place to promote small businesses. But will Amazon Storefronts help? In this post, James Pryor, Senior Fulfillment Consultant at James and James, investigates.
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An custom-printed box with a peal and seal closure can enhance your customer experience.

How packaging can enhance your customer experience

Posted on by Guest Author
In this guest post, Alex Macfarlane, Sales Executive at Macfarlane Packaging, explains why eCommerce customers love receiving parcels that arrive quickly, damage free and gorgeously presented.
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Website personalisation

Website personalisation and how it can improve customer experience

Posted on by Guest Author
In this guest post, Ben Rogers, Head of Marketing and Creative at Digital Paint, discusses website personalisation. Find out how you can create individual user journeys on your website and improve the overall experience for your customers.
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Improve customer experience

Areas to improve your customer service team during peak season

Posted on by James and James
Customer service teams can be put under heavy pressure during peak season. In this post, we show you how to change five areas of your business, to relieve your team's stress and improve your customer service.
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Mobile UX

Creating a great mobile customer experience

Posted on by Guest Author
In this guest post, Jessica McDonald – Marketing and User Experience Manager for eCommerce specialist design consultants, Frooition – discusses the importance of creating a great experience for mobile shoppers.
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Environmental protection

How to make your packaging more eco-friendly

Posted on by James and James
Consumers are increasingly eco-aware, so it's important to consider environmental impact when choosing your products and packaging that they're shipped in. In this post, we outline the key factors to consider.
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Successful eCommerce businesses

How successful eCommerce businesses cope with (and reduce) returns

Posted on by James and James
How do the best online retailers ensure their returns process is exceptional, and provide excellent customer service even when the volume is high? In this post, we uncover their secrets and show you how to replicate their success.
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What should luxury eCommerce brands look for in a fulfilment partner?

Posted on by James and James
The luxury eCommerce sector is experiencing a boom at the moment. So what should retailers look for, to ensure their fulfilment provider is up to the job? In this post, we look at the key issues – from security to traceability.
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A lorry driving along a road next to a cliff

Need to improve online reviews? Look no further than your logistics and fulfilment

Posted on by James and James
Need to improve your online reviews? A fulfilment system will help you tackle customer issues and lead to great customer service. In turn, this will lead to better reviews. In this post, we show you how.
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Greenbay

Customer warehouse tracking

Posted on by James and James
Buying from a brick-and-mortar store is a completely visible, personal buying journey. We aim to give online customers the same experience through our cloud-based order tracking site, ViewPort. Discover how it works in this post.
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eCommerce logistics

Logistics is the key to customer satisfaction

Posted on by James and James
According to the American Customer Satisfaction Index, customer satisfaction with eCommerce is at its lowest in 12 years. Could logistics be key to improving that? Find out how ti can help in this post.
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Pexels

Reducing postage and packaging costs

Posted on by James and James
There are various facts and figures to consider when looking to reduce your packaging and postage costs. This post provides some advice on how to get started and which shipping services will provide best value for money.
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