eCommerce logistics

Logistics is the key to customer satisfaction

Home Retail Group Boss Terry Duddy, said “fulfilment will be the major differentiator for retailers in the future.” several pieces of research have been published that show how right Mr Duddy was last year. Retailers are increasingly placing more importance on a strong logistics strategy for multi-channel growth. According to the American Customer Satisfaction Index…

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Scania Truck

Need to improve online reviews? Look no further than your logistics and fulfilment

We all know that eCommerce sellers need to court reviews for their products and their services. However, what is rarely looked at is how logistics and order fulfilment companies contribute to  customer orientated care and can ultimately improve online reviews. Customer reviews are proven to increase sales and help with SEO. Even negative reviews are…

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