Customer experience

Make your eCommerce customer experience unforgettable with fast, reliable fulfilment

Today’s customers demand fast, reliable shipping, no matter where in the world they are. They also expect the parcel they receive in real life to reflect the brand they love online.

If your order fulfilment is disappointing your customers or letting down your brand, then outsourcing it to a service like James and James will help.

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How can we improve your customers experience?

We’re experts in eCommerce customer experience – when online brands work with us, they report increased customer satisfaction and loyalty rates, while spending less time on customer service.

Order fulfilment software on a laptop to improve the eCommerce customer experience

Give customers real-time updates

Make “Where’s my order?” support tickets a thing of the past with our live order tracking.

  • Update customers about the status of their order via our online ViewPort portal
  • Automatically update store inventory levels, so you never sell an out-of-stock product
Stacked branding booklets

Fulfil your brand promise

Our fully branded order fulfilment option is proven to improve eCommerce customer experience, helping you build customer loyalty and encourage repeat purchases. To every order, you can add:

  • Branded labels and packing slips
  • Custom packaging
  • Custom gift messages
  • Promotional flyers and leaflets
Person holding a box

Provide fast, international shipping

Through our global network of fulfilment centres and carriers, your customers get:

  • Their order automatically allocated to the most cost and time effective shipping service
  • The chance to change their order and delivery details until the last minute
  • The option to delay shipping and choose a dispatch date – ideal for special occasions
A customer starts and follows a return on their mobile phone using James and James's ViewPort platform

Turn returns into a positive experience

Wave goodbye to paper slips in the parcel. Instead, customers can initiate returns online, from any device, through our online ViewPort portal, giving you:

  • A simple and easy returns process
  • Live tracking of every return
  • New insights into the reasons for returns
  • The option to inspect or re-stock returned products

Madotta entrusts James and James to improve customer conversion, satisfaction and loyalty rates

“I can’t imagine what Madotta would be like now if we hadn’t moved to James and James Fulfilment.”

Ahmad Kanani, Co-founder
Read the case study