James and James is a great partner. Their operation is highly organised, their technology is sharp and always developing, and best of all, the people are kind, helpful and smart.
– Ben Hantoot, Co-founder and Partner, Cards Against Humanity
Cards Against Humanity began life as a Kickstarter project in December 2010 – eight Chicagoan friends sought $4,000, to turn a DIY card game into a professionally-produced one. They soon reached their funding target – and went on to secure nearly four times their original goal.
Crowdfunding becomes a long-term success
The success of the project sent the Cards Against Humanity team on a voyage of discovery – they quickly learnt how to mass produce a card game, how to ship tens of thousands of rewards to backers on time, and how to turn a crowdfunding project into a long-term success.
Five years later, Cards Against Humanity was a burgeoning business – the original game was a #1 Amazon bestseller, and expansion packs and international editions fuelled ongoing interest. So the team began to share its expertise via Blackbox – a spin-out that helps other crowdfunders market, sell and fulfil their products.
Expanding its European fulfilment network
It was at this point that Cards Against Humanity sought help from James and James Fulfilment. While Cards Against Humanity had built its own fulfilment network in the US, it needed support to fulfil orders for UK and European customers.
The relationship began with James and James storing and fulfilling the UK edition of Cards Against Humanity from its Northampton headquarters. It quickly expanded however, as Exploding Kittens – a Blackbox and Kickstarter-backed card game – exploded in popularity. It secured $8.9 million in funding, becoming the most-funded crowdfunding campaign ever.
Coping with peaks and troughs in demand
James and James dispatched thousands of boxes of Exploding Kittens to European backers on time, and has gone on to provide Kickstarter fulfilment to Cards Against Humanity’s ever-expanding product range and six further Blackbox-backed brands.
Crowdfunding fulfilment can be a challenge, with ongoing campaigns – plus Cards Against Humanity’s legendary Black Friday anti-deals – leading to surges in sales. But James and James has been able to scale rapidly to match demand.
It all began in 2010, when James Hyde and James Strachan couldn’t find a modern shipping service for the eCommerce business they ran. Faced with messy warehouses based on out-dated systems, they decided to build their own. We’ve not stood still since, helping hundreds of online brands scale up – and scaling with them.