Protein Empire is an innovative sports nutrition brand that aims to serve the highest-quality and best-tasting products available on the market. Founded in 2015, Protein Empire were setting up their new business when they began looking for a competitive and premium fulfilment service.
James and James listens to requirements
They needed a warehouse that could hold stock, keep it secure and provide reliable next-day delivery with one-hour slots. As supplements come with best-before dates, they also required strict batch control, enabling them to manage batches and minimise stock.
James and James listened to Protein Empire’s requirements and growth plans. They understood Protein Empire had a viable business that, with the help of expert fulfilment, would grow.
Software and service fulfil needs
After finding out more about Protein Empire’s needs, it was clear James and James’s technology and services would be a good match. With access to ControlPort, our order fulfilment software, Protein Empire are now able to view and control their orders efficiently in real time.
A live stock feed that connects directly to Protein Empire’s website ensures they’ll never sell a product they don’t have, so will never disappoint a customer. The system also provides Protein Empire customers with live tracking, from the moment an order is placed through to delivery to their door.
Automatic batch and best-before date control ensures stock is dispatched in date order and customers never receive short-dated stock.
James and James provides a wide range of shipping and carrier options to meet the requirements of even Protein Empire’s most demanding customers, from standard to next-day delivery services.
Stock is stored in James and James’s highly secure gated sites with HD CCTV, monitored alarm systems and special, limited-access, high-value areas within the warehouses.
James and James provided Protein Empire with easy to understand competitive pricing, detailing how the rates reduce with larger order volumes.
Fulfilment grows sales and builds loyalty
Protein Empire can now provide their customers with the best service and experience possible. Live, real-time systems keep both Protein Empire and their customers in the loop at every stage of an order’s journey. Our ability to provide a next-day service with one-hour delivery slots ensures their customer base is consistently delighted.
James and James’s software also enables batch and best-before date control, which ensures that Protein Empire are able to reduce wastage and can always trace batches back to individual customer purchases.
From day one Protein Empire’s online sales have been strong and grow at a rate of roughly 50% month-on-month. James and James provide the flexibility necessary for brands to grow quickly, but without them having to make huge strategic investments in warehouses, equipment, software and staff.
It all began in 2010, when James Hyde and James Strachan couldn’t find a modern shipping service for the eCommerce business they ran. Faced with messy warehouses based on out-dated systems, they decided to build their own. We’ve not stood still since, helping hundreds of online brands scale up – and scaling with them.