What is a fulfilment company?

A fulfilment company is an organisation that processes the receipt, packing, delivery and return of customer orders for businesses.

Fulfilment companies enable businesses to outsource their order fulfilment, including goods in, warehousing, pick and pack, shipping and returns. A modern and technologically advanced fulfilment company will manage and streamline fulfilment processes via order fulfilment software.

Outsourcing order fulfilment processes and management to an expert fulfilment company allows businesses to focus on growth, instead of in-house warehousing, shipping, returns and inventory management.

A James and James team member packs an item in a box, as part of the order fulfilment process

Why use a fulfilment company?

Businesses often choose to outsource their customer orders to a fulfilment company for three purposes:

1. Improve inventory management

Fulfilment companies can manage orders and inventory accurately and effectively, and advanced order fulfilment software gives businesses valuable insights through high-quality data. Benefits include easy inventory accessibility via cloud-based technology, accurate real-time stock visibility, batch tracking and optimisation, custom reporting and more.

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2. Improve customer experience

A fulfilment company can offer improved shipping options, branded packaging options and built-in order tracking and returns, to deliver perfect customer experiences. Benefits include rapid and cost effective dispatch, real-time updates to customers, simple returns for customers and more.

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3. Enable rapid growth

By providing order fulfilment services that can quickly scale to demand, ship to new markets and satisfy customers, a fulfilment company gives businesses the time and confidence to focus on growth. Benefits include meeting seasonal, promotional or new product order demand, international shipping, reducing time spent in-house on fulfilment processes and more.

Learn more about eCommerce growth

How to choose a fulfilment company?

Outsourcing fulfilment to a fulfilment company is an important business decision, and it’s critical to choose the right partner. From ensuring seamless integration with your existing eCommerce platform to delivering flawless brand and customer experiences, businesses should choose a fulfilment company based upon how they can provide the most effective solution for their individual needs.

Want to know more about choosing a fulfilment company? Get in touch today for a free, no-obligation chat about how our order fulfilment services can help your business.