Protein Empire

“James and James Fulfillment provides everything required to run a growing eCommerce business successfully.”

William Evans, Managing Director

Protein empire

The Problem

Protein Empire is an innovative sports nutrition brand that endeavors to serve the highest quality yet best-tasting products available on the market. Founded in 2015, Protein Empire were setting up their new business when they began looking for a competitive and premium fulfillment service.

They needed a warehouse that could hold stock, keep it secure and provide reliable next day delivery with one hour delivery slots. The Protein Empire team found it hard, being a new business, to get help and a sensible quote from other fulfillment centers, in the absence of a live website or past order history.

As supplements almost always come with Best Before End dates and also require strict batch control, being able to effectively monitor and manage this to minimize stock wastage was also a concern.

James and James listened to Protein Empire’s requirements and growth plans. They understood Protein Empire had a viable business that, with the help of expert fulfillment, would surely grow.

Protein empire - eCommerce fulfilment

Protein empire order fulfilment

Protein empire product

The Solution

After finding out more about Protein Empire’s needs it was clear James and James’s technology and services would be a good match. With access to ControlPort, the James and James secure portal, Protein Empire are now able to view and control their orders efficiently in real time as they nurture their growing business.

A live stock feed that connects directly to Protein Empire’s website ensures they’ll never sell a product they don’t have, so will never disappoint a customer. The system also provides Protein Empire customers with live tracking, from the moment an order is placed through to delivery to their customers’ door.

Automatic Batch and Best before date control ensures stock is dispatched in date order and customers never receive short dated stock.

James and James provide a wide range of shipping and carrier options to meet the requirements of even Protein Empire’s most demanding customers, from standard to Next Day delivery services.

Stock is stored in James and James’s highly secure gated sites with HD CCTV, monitored alarm systems and special limited access ‘high value’ areas within the warehouses.

James and James provided Protein Empire with easy to understand competitive pricing, detailing how the rates reduce with larger order volumes.

The Results

Protein Empire can now provide their customers with the best service and experience possible. Live, real time systems keep both Protein Empire and their customers in the loop at every stage of their orders journey, and our ability to provide a Next Day service with one hour delivery slots ensures their customer base is consistently delighted.

James and James’s software also enables batch and Best Before End control which ensures that Protein Empire are able to reduce wastage and can always trace batches back to individual customer purchases. From day one Protein Empire’s online sales have been strong and grow at a rate of roughly 50% month-on-month. James and James provide the flexibility necessary for brands to grow quickly, but without them having to make huge strategic investments in warehouses, equipment, software and staff.

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