{"id":34593,"date":"2024-06-03T10:22:54","date_gmt":"2024-06-03T09:22:54","guid":{"rendered":"https:\/\/www.ecommercefulfilment.com\/?page_id=34593"},"modified":"2025-12-12T12:00:00","modified_gmt":"2025-12-12T12:00:00","slug":"toms-trunks","status":"publish","type":"page","link":"https:\/\/www.ecommercefulfilment.com\/case-studies\/toms-trunks\/","title":{"rendered":"Tom&#8217;s Trunks"},"content":{"rendered":"<section class=\"cs-header  \">\n    \n\n\n    <div class=\"content\">\n        <div class=\"content-left\">\n\n        <nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav>\n                    \n            \n            \n            \n            \n            \n            \n            <a href=\"\/sectors\/fashion-fulfilment\/\"><p class=\"tag\">Fashion<\/p><\/a>\n            \n            \n            \n            \n            \n            \n            \n            \n            \n            \n                         \n\n\n                <h1 class=\"title\">Tom&#8217;s Trunks<\/h1>\n                <\/div>\n\n        <div class=\"content-right\">\n\n                        <p class=\"intro\">How we\u2019ve helped Tom\u2019s Trunks secure 204% YoY growth.<\/p>\n            \n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"1050\" src=\"https:\/\/www.ecommercefulfilment.com\/wp-content\/uploads\/2024\/06\/TomsTrunks-header.jpg\" alt=\"\" class=\"wp-image-34594\" srcset=\"https:\/\/www.ecommercefulfilment.com\/wp-content\/uploads\/2024\/06\/TomsTrunks-header.jpg 1500w, https:\/\/www.ecommercefulfilment.com\/wp-content\/uploads\/2024\/06\/TomsTrunks-header-300x210.jpg 300w, https:\/\/www.ecommercefulfilment.com\/wp-content\/uploads\/2024\/06\/TomsTrunks-header-1024x717.jpg 1024w, https:\/\/www.ecommercefulfilment.com\/wp-content\/uploads\/2024\/06\/TomsTrunks-header-768x538.jpg 768w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>The inspiring story of Tom\u2019s Trunks began back in 2014.<\/strong><\/h2>\n\n\n\n<p>It was then that Tom Holmes, Founder of Tom\u2019s Trunks, fell in love with Kenyan Kikoy and the vibrant colours and textures of East Africa. Before leaving Kenya, he bought a few pairs of shorts to bring home and sell to friends and family. At just 14 years old, the entrepreneurial spirit was already with him.&nbsp;<\/p>\n\n\n\n<p>Desiring to share his newfound love with the world, Tom founded Tom\u2019s Trunks shortly after returning from his trip to Kenya. His ambition was to create the go-to brand for loungewear by making quality products from natural materials, all with sustainability at the forefront.&nbsp;<\/p>\n\n\n\n<p>As the Founder, Ambassador, and Creative Mind behind the brand, Tom strongly believes in calm and wellbeing, as well as ethical business practices. Tom&#8217;s Trunks started on the foundations of empowering young people, and they continue to stand up for what they believe to be the best interests of both people and the planet.&nbsp;<\/p>\n\n\n\n<p>Today, Tom remains in the vanguard of the brand, embodying the values and vision of Tom\u2019s Trunks and acting as a passionate advocate for their products and mission.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Tom\u2019s Trunks and J&amp;J<\/h2>\n\n\n\n<p>After several years of consecutive growth, it became clear that Tom\u2019s Trunks would be unable to meet their ambitious targets without rethinking their fulfilment solution. While in-house fulfilment worked for them to begin with, their one-person pick and pack team became a bottleneck.<\/p>\n\n\n\n<p>Rather than scale up internally, Tom decided to look into an outsourced solution. After speaking with several 3PLs, Tom\u2019s Trunks ultimately went with J&amp;J for three reasons.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Why did Tom\u2019s Trunks choose J&amp;J?<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Accessible technology&nbsp;<\/h4>\n\n\n\n<p>Firstly, they were impressed with the technology, and particularly the accessible nature of ControlPort\u2122, and the ease of connecting our platform to their online store.<\/p>\n\n\n\n<p>Whilst we designed ControlPort\u2122 to provide powerful tools, information, and functionality, we have been careful to ensure that users don\u2019t need to be data experts to glean insightful information or actionable insights.&nbsp; J&amp;J believes in Total Visibility for all, whether you\u2019re a growing start-up or a multinational enterprise.<\/p>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>I don\u2019t know how things would work in a world without ControlPort\u2122<\/p><cite><strong>Freddie Northcott,<\/strong>&nbsp;Operations Manager, Tom\u2019s Trunks<\/cite><\/blockquote><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Dedicated Client Services<\/h4>\n\n\n\n<p>Furthermore, Tom\u2019s Trunks were pleased to find the level of support J&amp;J clients receive. Tom\u2019s Trunks enjoy one-to-one support from their Account Manager, Laurie, who conducts reviews and account health checks, and acts as their direct contact.<\/p>\n\n\n\n<p>Our Client Services Team are on hand to deal with day-to-day enquiries and support, whereas Account Managers like Laurie work closely with our clients to ensure they\u2019re getting the most value out of our services and technology.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"596\" src=\"https:\/\/www.ecommercefulfilment.com\/wp-content\/uploads\/2024\/06\/TomsTrunks-CS.jpg\" alt=\"\" class=\"wp-image-34595\" srcset=\"https:\/\/www.ecommercefulfilment.com\/wp-content\/uploads\/2024\/06\/TomsTrunks-CS.jpg 1500w, https:\/\/www.ecommercefulfilment.com\/wp-content\/uploads\/2024\/06\/TomsTrunks-CS-300x119.jpg 300w, https:\/\/www.ecommercefulfilment.com\/wp-content\/uploads\/2024\/06\/TomsTrunks-CS-1024x407.jpg 1024w, https:\/\/www.ecommercefulfilment.com\/wp-content\/uploads\/2024\/06\/TomsTrunks-CS-768x305.jpg 768w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><\/figure>\n<\/div>\n\n<section class=\"cs-stat \">\n    \n\n        <div class=\"stats wow fadeInUp\" data-wow-delay=\"0.2s\">\n\n                <div class=\"stat\">\n\n        <p class=\"pre-text\">Growth<\/p>\n        <p class=\"stat-text\">204%<\/p>\n        <p class=\"post-text\">Year-on-year growth<\/p>\n    \n        <\/div>\n                <div class=\"stat\">\n\n        <p class=\"pre-text\">Value<\/p>\n        <p class=\"stat-text\">25%<\/p>\n        <p class=\"post-text\">Increased average order value<\/p>\n    \n        <\/div>\n                <div class=\"stat\">\n\n        <p class=\"pre-text\">Orders<\/p>\n        <p class=\"stat-text\">10k+<\/p>\n        <p class=\"post-text\">Orders shipped per month<\/p>\n    \n        <\/div>\n            <\/div>\n     \n\n<\/section>\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>J&amp;J have all we could ask for from an account management perspective. Our Account Manager provides a highly personal experience and is always there for us.<\/p><cite><strong>Freddie Northcott,<\/strong>&nbsp;Operations Manager, Tom\u2019s Trunks<\/cite><\/blockquote><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Stability and scale&nbsp;<\/h4>\n\n\n\n<p>Another key differentiator for J&amp;J was the stability and scale a 3PL of our size can provide. While they recognised the industry has many disruptors and a plethora of options to go with, they felt that many of the 3PLs they spoke to didn\u2019t give them the same confidence as J&amp;J. As a newcomer to the world of outsourced fulfilment, confidence was key.<\/p>\n\n\n\n<p>Furthermore, with ambitious growth plans, Tom\u2019s Trunks needed a partner that they wouldn\u2019t outgrow. As Tom himself put it: \u201cWhen growing so much ourselves, we could not have afforded for our 3PL to go bust!\u201d&nbsp;<\/p>\n\n\n\n<p>And, with J&amp;J\u2019s global network of fulfilment centres, Tom\u2019s Trunks have the flexibility to scale up internationally when they feel the time is right.<\/p>\n\n\n<section class=\"cs-highlight   pink wow fadeInUp\" data-wow-delay=\"0.2s\">\n            <div class=\"highlight\"><h2>How we\u2019ve helped Tom\u2019s Trunks See More, Sell More, and Grow More<\/h2>\n<p>We\u2019ve been working with Tom\u2019s Trunks for more than 3 years, and in that time, they have exploded in popularity. From 30 orders per day to 300, Tom\u2019s Trunks have grown by an average of 204% YoY.<\/p>\n<p>That\u2019s a testament to their fantastic founder-led brand and a genuine commitment to quality and the customer experience. That said, here\u2019s how we\u2019ve supported Tom\u2019s Trunks throughout their inspiring success story.<\/p>\n<h4>They can focus on other areas of the business<\/h4>\n<p>In-house fulfilment can be stressful and take up a lot of time and energy. SMEs often don\u2019t have the resources to hire an internal team, especially when it comes to resourcing it in an optimal way.<\/p>\n<p>By taking fulfilment off their hands, Tom\u2019s Trunks have been able to switch their focus to smart marketing, developing new and exciting product offerings, pursuing sustainability, and defining their brand. Such activities would have been much harder to do with the added pressure of fulfilling orders in-house.<\/p>\n<h4>Better customer experiences, domestically and internationally<\/h4>\n<p>With our industry expertise, refined processes and smart technology, we help Tom\u2019s Trunks customers get their orders in record time and in pristine condition. All orders made before 8pm qualify for next-day delivery, ensuring a fast and reliable service every time.<\/p>\n<p>We\u2019ve also worked with Tom\u2019s Trunks to implement FedEx FIC for international orders. The service gives them fast, cost-effective shipping to their large US customer base, often rivalling the efficiency of domestic US shipping.<\/p>\n<h4>Total Visibility on the day-to-day<\/h4>\n<p>ControlPort\u2122 provides a one-stop order tracking dashboard that Tom\u2019s Trunks use on a daily basis. Through the dashboard, they can see exactly where each of their orders is in the fulfilment process, at a glance.<\/p>\n<p>Whether it\u2019s tracking new goods arriving at the fulfilment centre or the flow of orders being dispatched that day, everything is clearly presented and flagged when issues that need attention arise. These notifications enable Tom\u2019s Trunks to tackle issues before they become customer problems, and enable them to minimise the risk of delays.<\/p>\n<\/div>\n    <\/section>\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>New members of our team never struggle to pick up ControlPort\u2122 because it\u2019s designed for humans and is incredibly client-focused.<\/p><cite><strong>Freddie Northcott,<\/strong>&nbsp;Operations Manager, Tom\u2019s Trunks<\/cite><\/blockquote><\/figure>\n\n\n<section class=\"cs-highlight   light-green wow fadeInUp\" data-wow-delay=\"0.2s\">\n            <div class=\"highlight\"><p><!-- wp:heading --><\/p>\n<h2 class=\"wp-block-heading\">What\u2019s next for Tom\u2019s Trunks?<\/h2>\n<p><!-- \/wp:heading --> <!-- wp:heading {\"level\":4} --><\/p>\n<p>Looking ahead, Tom\u2019s Trunks want to continue their incredible rate of growth by doubling-down on what\u2019s worked for them so far. That includes a steady release of fresh, exciting loungewear, all while being mindful of how their business impacts the world both environmentally and socially.<\/p>\n<p>They\u2019re also in the early stages of exploring further internationalisation, particularly around how they can make their returns easier and more sustainable for overseas customers. We\u2019re looking forward to supporting Tom\u2019s Trunks in any way we can as they continue along this admirable trajectory.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<\/div>\n    <\/section>\n\n<section class=\"cs-slider  wow fadeInUp\" data-wow-delay=\"0.2s\">\n    \n\n    <div class=\"content\">\n\n                <h2 class=\"title\">Other case studies<\/h2>\n        \n    <\/div>\n\n    \n    \n            \n        \n\n    \n    \n    \n    <div class=\"csSwiper swiper\">   \n    <div class=\"swiper-wrapper\">\n\n        <div class=\"cs-slide swiper-slide\">   \n        <div class=\"bg-image\" style=\"background-image:url('https:\/\/www.ecommercefulfilment.com\/wp-content\/uploads\/2024\/01\/rule28-1.jpg');\">        \n            <a href=\"https:\/\/www.ecommercefulfilment.com\/case-studies\/rule-28\/\"><\/a>\n        <\/div>\n        <div class=\"title\"> \n            \n                            \n                \n                \n                \n                \n         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class=\"cs-slide swiper-slide\">   \n        <div class=\"bg-image\" style=\"background-image:url('https:\/\/www.ecommercefulfilment.com\/wp-content\/uploads\/2022\/04\/gandys-case-study-2.jpg');\">        \n            <a href=\"https:\/\/www.ecommercefulfilment.com\/case-studies\/gandys\/\"><\/a>\n        <\/div>\n        <div class=\"title\"> \n            \n                            \n                \n                \n                \n                \n                \n                \n                <a href=\"\/sectors\/fashion-fulfilment\/\"><p class=\"tag\">Fashion<\/p><\/a>\n                \n                \n                \n                \n                \n                \n                \n                \n                \n                \n                                 \n\n            <a href=\"https:\/\/www.ecommercefulfilment.com\/case-studies\/gandys\/\">\n            <h4>Gandys<\/h4>\n            <\/a>\n        <\/div>\n        <div class=\"content\"> \n            <div class=\"excerpt\">\n                <p>Gandys\u2019 powerful brand story saw the brand go through rapid growth.<\/p>\n                <div class=\"button\">\n                    <a class=\"button-decal\" href=\"https:\/\/www.ecommercefulfilment.com\/case-studies\/gandys\/\">\n                        <span>Read more<\/span>\n                    <\/a>\n                <\/div>\n            <\/div>\n        <\/div>\n\n    <\/div>\n        <div class=\"cs-slide swiper-slide\">   \n        <div class=\"bg-image\" style=\"background-image:url('https:\/\/www.ecommercefulfilment.com\/wp-content\/uploads\/2024\/01\/tala.jpg');\">        \n            <a href=\"https:\/\/www.ecommercefulfilment.com\/case-studies\/tala-international\/\"><\/a>\n        <\/div>\n        <div class=\"title\"> \n            \n                            \n                \n                \n                \n                \n                \n                \n                <a href=\"\/sectors\/fashion-fulfilment\/\"><p class=\"tag\">Fashion<\/p><\/a>\n                \n                \n                \n                \n                \n                \n                \n                \n                \n                \n                                 \n\n            <a href=\"https:\/\/www.ecommercefulfilment.com\/case-studies\/tala-international\/\">\n            <h4>TALA International<\/h4>\n            <\/a>\n        <\/div>\n        <div class=\"content\"> \n            <div class=\"excerpt\">\n                <p>How we helped TALA take the international stage.<\/p>\n                <div class=\"button\">\n                    <a class=\"button-decal\" href=\"https:\/\/www.ecommercefulfilment.com\/case-studies\/tala-international\/\">\n                        <span>Read more<\/span>\n                    <\/a>\n                <\/div>\n            <\/div>\n        <\/div>\n\n    <\/div>\n        <div class=\"cs-slide swiper-slide\">   \n        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 <p>A rapidly growing business. Fulfilment with no compromises. <\/p>\n                <div class=\"button\">\n                    <a class=\"button-decal\" href=\"https:\/\/www.ecommercefulfilment.com\/case-studies\/tala\/\">\n                        <span>Read more<\/span>\n                    <\/a>\n                <\/div>\n            <\/div>\n        <\/div>\n\n    <\/div>\n        <div class=\"cs-slide swiper-slide\">   \n        <div class=\"bg-image\" style=\"background-image:url('https:\/\/www.ecommercefulfilment.com\/wp-content\/uploads\/2021\/07\/cs_individual_mainimage_dotty-dungarees.png');\">        \n            <a href=\"https:\/\/www.ecommercefulfilment.com\/case-studies\/dotty-dungarees\/\"><\/a>\n        <\/div>\n        <div class=\"title\"> \n            \n                            \n                \n                \n                \n                \n                \n                \n                <a href=\"\/sectors\/fashion-fulfilment\/\"><p class=\"tag\">Fashion<\/p><\/a>\n                \n                \n                \n                \n                \n                \n                \n                \n                \n                \n                                 \n\n            <a href=\"https:\/\/www.ecommercefulfilment.com\/case-studies\/dotty-dungarees\/\">\n            <h4>Dotty Dungarees<\/h4>\n            <\/a>\n        <\/div>\n        <div class=\"content\"> \n            <div class=\"excerpt\">\n                <p>J&#038;J Global Fulfilment makes US expansion a reality.<\/p>\n                <div class=\"button\">\n                    <a class=\"button-decal\" href=\"https:\/\/www.ecommercefulfilment.com\/case-studies\/dotty-dungarees\/\">\n                        <span>Read more<\/span>\n                    <\/a>\n                <\/div>\n            <\/div>\n        <\/div>\n\n    <\/div>\n        <div class=\"cs-slide swiper-slide\">   \n        <div class=\"bg-image\" style=\"background-image:url('https:\/\/www.ecommercefulfilment.com\/wp-content\/uploads\/2024\/01\/armadillo-merino.jpg');\">        \n            <a href=\"https:\/\/www.ecommercefulfilment.com\/case-studies\/armadillo-merino\/\"><\/a>\n        <\/div>\n        <div class=\"title\"> \n            \n                            \n                \n                \n                \n                \n                \n                \n                <a href=\"\/sectors\/fashion-fulfilment\/\"><p class=\"tag\">Fashion<\/p><\/a>\n                \n                \n                \n                \n                \n                \n                \n                \n                \n                \n                                 \n\n            <a href=\"https:\/\/www.ecommercefulfilment.com\/case-studies\/armadillo-merino\/\">\n            <h4>Armadillo Merino<\/h4>\n            <\/a>\n        <\/div>\n        <div class=\"content\"> \n            <div class=\"excerpt\">\n                <p>Shooting for the stars: automating Shopify to supply NASA.<\/p>\n                <div class=\"button\">\n                    <a class=\"button-decal\" href=\"https:\/\/www.ecommercefulfilment.com\/case-studies\/armadillo-merino\/\">\n                        <span>Read more<\/span>\n                    <\/a>\n                <\/div>\n            <\/div>\n        <\/div>\n\n    <\/div>\n            <\/div>\n        <div class=\"swiper-pagination\"><\/div>\n        <div class=\"swiper-button-next\"><\/div>\n        <div class=\"swiper-button-prev\"><\/div>\n    <\/div>\n    \n<\/section>","protected":false},"excerpt":{"rendered":"<p>The inspiring story of Tom\u2019s Trunks began back in 2014. It was then that Tom Holmes, Founder of Tom\u2019s Trunks, fell in love with Kenyan Kikoy and the vibrant colours and textures of East Africa. Before leaving Kenya, he bought&#8230;<\/p>\n","protected":false},"author":36,"featured_media":34594,"parent":23218,"menu_order":610,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"wf_page_folders":[80],"class_list":["post-34593","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"featured_image_src":"https:\/\/www.ecommercefulfilment.com\/wp-content\/uploads\/2024\/06\/TomsTrunks-header-600x400.jpg","featured_image_src_square":"https:\/\/www.ecommercefulfilment.com\/wp-content\/uploads\/2024\/06\/TomsTrunks-header-600x600.jpg","_links":{"self":[{"href":"https:\/\/www.ecommercefulfilment.com\/wp-json\/wp\/v2\/pages\/34593","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ecommercefulfilment.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ecommercefulfilment.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ecommercefulfilment.com\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ecommercefulfilment.com\/wp-json\/wp\/v2\/comments?post=34593"}],"version-history":[{"count":0,"href":"https:\/\/www.ecommercefulfilment.com\/wp-json\/wp\/v2\/pages\/34593\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.ecommercefulfilment.com\/wp-json\/wp\/v2\/pages\/23218"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ecommercefulfilment.com\/wp-json\/wp\/v2\/media\/34594"}],"wp:attachment":[{"href":"https:\/\/www.ecommercefulfilment.com\/wp-json\/wp\/v2\/media?parent=34593"}],"wp:term":[{"taxonomy":"wf_page_folders","embeddable":true,"href":"https:\/\/www.ecommercefulfilment.com\/wp-json\/wp\/v2\/wf_page_folders?post=34593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}