{"id":23964,"date":"2021-03-04T10:30:25","date_gmt":"2021-03-04T10:30:25","guid":{"rendered":"https:\/\/localhost:10003\/?post_type=scaleup&p=23964"},"modified":"2024-03-06T10:37:53","modified_gmt":"2024-03-06T10:37:53","slug":"customer-care","status":"publish","type":"post","link":"https:\/\/www.ecommercefulfilment.com\/resources\/scale-up\/customer-care\/","title":{"rendered":"Guest Blog: Customer Care Comes First"},"content":{"rendered":"\n

In this guest blog for The Scale Up, Daniel Perez Vidal, Director of food supplement store for the Ageless<\/em><\/a>, shares what he believes to be the key drivers for the Cannabidiol (CBD) and food supplements today. He also unearths real customer concerns.<\/strong><\/p>\n\n\n\n

The ground has been shaken to its core. This pandemic has given us all so much to think about and we\u2019re in an environment of deep uncertainty, separated from the people we love. We\u2019re isolated, which is completely unnatural for human beings \u2013 and we\u2019re concerned for our safety and our health.<\/p>\n\n\n\n

At for the Ageless<\/em>, we hear these worries daily when customers call and email us. There\u2019s a real sense of despair and anger, especially among the elderly. It\u2019s really important that we treat our customers as though they\u2019re a family member. We\u2019re respectful and provide the care and attention they expect, even more so throughout these turbulent times.<\/p>\n\n\n\n

By listening, we\u2019re better able to understand our marketplace, what our customers need and react accordingly. Here are five consumer behaviours and industry trends that we think will be pertinent this year.<\/p>\n\n\n\n

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In this article<\/p>\n<\/div>