{"id":28678,"date":"2023-06-22T16:11:43","date_gmt":"2023-06-22T15:11:43","guid":{"rendered":"https:\/\/localhost:10003\/?p=28678"},"modified":"2024-06-16T12:19:20","modified_gmt":"2024-06-16T11:19:20","slug":"return-label","status":"publish","type":"post","link":"https:\/\/www.ecommercefulfilment.com\/resources\/shipping\/return-label\/","title":{"rendered":"How to generate a return label"},"content":{"rendered":"\n<p>Returns happen all the time. Sometimes an item isn\u2019t quite what the customer expected, and other times the pair of jeans doesn\u2019t quite fit. There might be times when the wrong item turns up, or gets damaged during transit.<\/p>\n\n\n\n<p>And sometimes, people simply change their minds.<\/p>\n\n\n\n<p>Whatever the reason might be for a customer making a return, they\u2019ll need a return label in order to have a smooth returns experience with you.<\/p>\n\n\n\n<p>In this article, we\u2019ll take a look at how to create a return label, why you should use one, and how to make generating return labels less time consuming.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">In this article<\/p>\n<\/div><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.ecommercefulfilment.com\/resources\/shipping\/return-label\/#what-is-a-return-label\" >What is a return label?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.ecommercefulfilment.com\/resources\/shipping\/return-label\/#how-to-create-a-return-label\" >How to create a return label<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.ecommercefulfilment.com\/resources\/shipping\/return-label\/#why-should-you-use-a-return-label\" >Why should you use a return label?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.ecommercefulfilment.com\/resources\/shipping\/return-label\/#how-to-generate-return-labels-automatically\" >How to generate return labels automatically<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.ecommercefulfilment.com\/resources\/shipping\/return-label\/#learn-more-about-j-j\" >Learn more about J&amp;J<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"what-is-a-return-label\"><\/span>What is a return label?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>A return label is a sticker that is placed on or inside a parcel, containing a return address, barcode, and other necessary information to ensure that the parcel is returned to the right place. Return labels are used by online sellers to allow for a <a href=\"\/returns-management-guide\/\">smooth, efficient returns process,<\/a> which in turn bolsters customer retention and loyalty.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"how-to-create-a-return-label\"><\/span>How to create a return label<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Generating a return label is simple. Most webshops have in-built functionality allowing you to design and print a return label for your customers.<\/p>\n\n\n\n<p>This includes adding a return address to direct parcels towards your premises or warehouse. You can also pre-pay the return label, which increases sales as customers will feel reassured that they can make a risk-free purchase.<\/p>\n\n\n\n<p>Alternatively, you can create an email template that can be sent to customers once they\u2019ve notified you they\u2019d like to make a return. You can include a shipping label inside the email, so they can print it off at home.<\/p>\n\n\n\n<p>This is a good idea if you want to validate returns before they\u2019re authorised, or if you have a stricter returns policy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"why-should-you-use-a-return-label\"><\/span>Why should you use a return label?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>With the rise of eCommerce, customers have come to expect a generous returns policy from the businesses they buy from.<\/p>\n\n\n\n<p>While you may not wish to deal with the hassle and cost of processing a return, allowing customers to return a product is essential if you want to stay competitive in today\u2019s online marketplace.<\/p>\n\n\n\n<p>While customers can produce return labels themselves via their chosen courier, we believe it\u2019s better to include a return label with every order, rather than asking your customers to purchase one online. Here\u2019s why:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Makes your customers happier<\/h3>\n\n\n\n<p>Customers will appreciate you a whole lot more if you go to the effort of including a return label. It saves them the time and hassle of sourcing one themselves, and shows that you care about the customer experience.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Increases the chance of a future purchase<\/h3>\n\n\n\n<p>Having a cumbersome returns process can dissuade customers from buying from you again in the future. You want them to feel as though they have nothing to lose and nothing to risk by buying from you. This is hard to do if they dread the possibility of needing to make a return.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">It\u2019s safer for both parties<\/h3>\n\n\n\n<p>By providing your own shipping label, you can ensure the details on the label are correct and that the proper process is followed. There are going to be headaches on both sides if the customer prints off the wrong information on the label. Generating your own label puts things entirely in your control.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"how-to-generate-return-labels-automatically\"><\/span>How to generate return labels automatically<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Here at James and James, we specialise in making the returns process as smooth as possible, both for you and your customers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1: Choose a label<\/h3>\n\n\n\n<p>Through our cloud-based dashboard, you can select whether or not you want your customers to receive a return label, and if so, whether you want to include a pre-paid label or ask your customers to pay.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2: Customer receives tracking information<\/h3>\n\n\n\n<p>When a customer makes an order, they\u2019ll be emailed a confirmation and a live-tracking link. When a customer clicks the link, they\u2019ll be able to track their order in real-time, from the moment the order\u2019s being picked right up to the moment it lands on their doorstep.<\/p>\n\n\n\n<p>It\u2019s a custom-built tracking dashboard built by us, <a href=\"\/fulfilment-software\/order-management-system\/\">called ViewPort<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step three: Customer prints label through ViewPort<\/h3>\n\n\n\n<p>Once an order has been delivered, and you\u2019ve enabled returns, a customer can go to ViewPort and print a return label. You\u2019ll never need to worry about return labels ever again!<\/p>\n\n\n\n<p>We won\u2019t just look after labels either, we\u2019ll take care of the whole returns management process. Your customers will send their return back to one of our fulfilment centres, where we\u2019ll check the condition of the item and the validity of the return. From there, we\u2019ll put the item back on the shelf, ready to be re-sold.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"learn-more-about-j-j\"><\/span>Learn more about J&amp;J<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><a href=\"\/order-fulfilment\/returns-handling\/\">Returns management<\/a> is just one aspect of James and James\u2019 fulfilment service. We\u2019re a <a href=\"https:\/\/www.ecommercefulfilment.com\/en\/order-fulfilment\/third-party-logistics\/\" data-type=\"page\" data-id=\"8389\">leading 3PL<\/a> that takes care of storage, picking, packing, and shipping. Powered by custom-built technology, our fulfilment service is super-efficient and always improving.<\/p>\n\n\n\n<p>We have tools and in-house fulfilment specialists that are trained to help you grow your business. With an <a href=\"\/fulfilment-centres\/\">global network of fulfilment centres<\/a>, we\u2019re perfectly positioned to help your eCommerce store scale up smoothly and quickly.<\/p>\n\n\n\n<p>To learn how we can help you streamline your fulfilment process (and save hours of time every day), get in touch on <a href=\"tel:0330 057 2684\">+44 (0)1604 968 820<\/a> or book a <a href=\"#requestQuote\">no-obligation consultation here.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns happen all the time. Sometimes an item isn\u2019t quite what the customer expected, and other times the pair of jeans doesn\u2019t quite fit. There might be times when the wrong item turns up, or gets damaged during transit. And&#8230;<\/p>\n","protected":false},"author":22,"featured_media":28688,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"yes","_lmt_disable":"yes","footnotes":""},"categories":[369],"tags":[415],"class_list":["post-28678","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-shipping","tag-uk"],"acf":[],"modified_by":"Simon Fryer","featured_image_src":"https:\/\/www.ecommercefulfilment.com\/wp-content\/uploads\/2023\/06\/Returnlabel-1@2x.png","featured_image_src_square":"https:\/\/www.ecommercefulfilment.com\/wp-content\/uploads\/2023\/06\/Returnlabel-1@2x.png","author_info":{"display_name":"Neil Sant","author_link":"https:\/\/www.ecommercefulfilment.com\/author\/neil-sant\/"},"_links":{"self":[{"href":"https:\/\/www.ecommercefulfilment.com\/wp-json\/wp\/v2\/posts\/28678","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ecommercefulfilment.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ecommercefulfilment.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ecommercefulfilment.com\/wp-json\/wp\/v2\/users\/22"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ecommercefulfilment.com\/wp-json\/wp\/v2\/comments?post=28678"}],"version-history":[{"count":0,"href":"https:\/\/www.ecommercefulfilment.com\/wp-json\/wp\/v2\/posts\/28678\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ecommercefulfilment.com\/wp-json\/wp\/v2\/media\/28688"}],"wp:attachment":[{"href":"https:\/\/www.ecommercefulfilment.com\/wp-json\/wp\/v2\/media?parent=28678"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ecommercefulfilment.com\/wp-json\/wp\/v2\/categories?post=28678"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ecommercefulfilment.com\/wp-json\/wp\/v2\/tags?post=28678"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}