Reach customers worldwide through our network of international fulfillment centers
With a network of fulfillment centers in the UK, US and New Zealand – plus more coming soon – James and James can help you reach customers both locally or globally.
- Hold stock in one or all of our locations, depending on your needs
- Offer fast, low-cost shipping to customers worldwide
- Optimize your operations with our standardized processes and technology
Why use our fulfillment centers?
Our fulfillment centers take care of everything – from the storage of products, to the pick, pack and dispatch of online orders, to the handling of any returns. So you can outsource your order fulfillment to us and focus on other things.
Scale up your fulfillment fast
Our fulfillment centers are specifically designed for fast-moving consumer brands, ensuring the right item gets to the right customer at the right time. With us, you get:
- 98.0% same-day dispatch
- 99.9% pick and pack accuracy
- A reliable service, no matter how fast you grow or how big your sales spikes get
Retain control over your inventory
All of our fulfillment centers run on ControlPort – our award-winning order fulfillment software. This enables you to manage your global operations from one simple, cloud-based interface.
- Integrate your online store(s) and choose which locations ship which orders
- Manage and control your inventory across all fulfillment centers
- Monitor the status of orders in real time – and provide online tracking to your customers too
Where are our fulfillment centers located?
We picked our current locations to provide a brilliant delivery experience across Europe, North America and Australasia. With plans to add a West Coast and a European fulfillment center soon, that experience will get even better.
Northampton, UK
Our UK fulfillment center is strategically placed in central England, within close proximity to both national courier hubs and international airports.
Ohio, US
Situated in the east central location of Ohio, our US fulfillment center provides 2-3 day shipping across North America.
Auckland, New Zealand
Run in partnership with New Zealand Post, our Auckland fulfillment center gives fast access to both domestic and Australasian markets.
FAQs
What does a fulfillment center do?
A fulfillment center is a large, warehouse-like building that stores products for a retailer. When the retailer receives an order from a customer, staff in the fulfillment center gather together the products and prepare them for shipping – a process called pick and pack. A courier then collects the order from the fulfillment center and delivers it to the customer.
How do fulfillment centers work?
Fulfillment centers usually work in a number of teams, focused on different tasks. For example, receiving goods in bulk from a supplier; organizing how and where they’re stored; picking and packing orders as they come in; dispatching packed orders to couriers; and receiving returned items and organizing refunds or exchanges.
What do fulfillment centers cost?
Different fulfillment centers have different pricing models, but, in general, the cost of using a fulfillment center will depend on a variety of factors. These include the volume of stock you want to store; the size and weight of your products; how many orders you take; how complex these orders are to pick and pack; and which shipping services you want to use.
Case study: Anne Beauty doubles turnover, cuts time spent processing orders by 75%
By setting up a Shopify store and integrating with James and James, Anne Beauty has saved time processing orders, and re-focused on growth.
“We came down to the fulfillment center and were in awe of the set up – the level of automation and the quality of the ControlPort software. I wouldn’t hesitate to recommend James and James. Their level of service, advice and professionalism has been outstanding.” – Shareen Akhtar, Founder