ViewPort is your very own, customer-facing order tracking system

Our unique order tracking system that will make a huge difference to your customer experience. It comes included for all James and James clients.

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    Offer your customers the BEST post-checkout experience with in-depth order tracking

    They’ll be able to track their order as it’s moving through the fulfillment center, from picking, packing, to dispatch. They’ll even be able to see the name of the Team Member handling their order.

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    Instant tracking

    Immediately after your customer makes an order, they’ll receive a tracking link straight to their their inbox for immediate peace of mind.

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    Branded dashboard

    When clicked, the link will take them to your branded ViewPort dashboard, where they’ll see their order being fulfilled in real time.

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    Hassle-free returns

    If they decide they want to return a product, they can do everything from ViewPort, such as tracking their return, printing a returns label, and more.

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    Why use ViewPort?

    We’re the only fulfillment partner on the market to offer this kind of customer experience platform. Here’s how ViewPort can benefit you – and your customers.

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    Transparency and assurance for your customers

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    Improves customer engagement

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    Reduces customer enquiries

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    Stand out from your competitors

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    White labelling functionality


    Frequently Asked Questions

    Absolutely. If you don’t offer returns but still want to give your customers a unique tracking experience, you can disable the returns element of ViewPort with a click of a button.

    ViewPort can be customised with your own logo and brand colours through ControlPort. It only takes a couple of minutes to make ViewPort your own!

    There is no standing charge or set-up cost associated with ViewPort. We use a pay-as-you-go model, and you’ll be charged just £0.03 per order if you have ViewPort enabled.

    Of course. While we’re really proud of this software, we understand that you may have other solutions or prefer not to use it. If you change your mind, you can switch it on at any time.

    Yes! It doesn’t matter which channels you sell on, what industry you’re in, or how big or small your business is. ViewPort is available to everyone.

    See the difference for yourself

    Discover more with a live demo

    Learn more about ViewPort, and our award-winning inventory management platform, ControlPort, by booking a software demo today.

    Book an online demo
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    James and James Fulfillment,
    2235 Southwest Blvd, Suite H,
    Grove City, OH 43123, USA