We’re back with the first quarterly round-up of the new financial year!
This time, we’re joined by Stuart Runchman, who was recently promoted to Group Head of Operations at J&J Global Fulfilment. In this update, Stuart walks us through the key developments across our global network in Q1 (April to June 2025) and shares what’s coming up in Q2.
In this article
Strong Volumes & Performance Across Our Network
We kicked off the year with impressive momentum. Across all our global sites, we shipped 2,084,004 orders in Q1, equating to over 6.5 million units picked/ packed. It’s a clear indication of the scale we’ve built and the capability we continue to deliver for our clients.
These results were backed by strong KPIs and SLAs, and are a testament to the exceptional teams we have across all of our global locations.
Internal Promotions & Team Highlights
We’re proud to celebrate the continued growth and development of our people:
- Michael Murphy, previously our Outbound Operations Manager, has been promoted to Head of UK Operations. A well-deserved step up, congratulations, Michael!
- Martina Silinkovic, formerly our Flow Manager, has stepped into a new role as Shift Manager. Another fantastic internal progression.
It’s always rewarding to see talent rise from within the business.
Columbus Expansion & Global Alignment
I’ve made several trips to our Columbus site recently to ensure full alignment between our UK and US operations, and I’ll be heading back again on 30th July. On top of that, we’re expanding our footprint in Columbus with a new facility and increased headcount, reinforcing our commitment to serving North American clients with speed and scale.
We also recently underwent a full SAFEX audit at the Columbus site, a comprehensive health and safety review. We’re pleased to report very positive results, a reflection of our team’s dedication to safe and efficient operations.
New Site Now Live in Poland
We’re excited to announce that our new fulfilment centre in Gorzów, Poland is now operational! Over the coming months, we’ll be onboarding EU clients into this site to strengthen our offering across Europe.
The site also supports the shipping of dangerous and hazardous goods, making it a great fit for cosmetics, electronics, and similar product categories.
Looking Ahead: Peak 2025 Planning
Peak season preparations are already underway across all departments. Our structured plan includes:
- Inbound planning throughout August, September, and October 2025
- Outbound and final mile focus in November and December 2025, especially around Black Friday
- Returns processing ramping up through January and February 2026
We’re working closely with all our global clients to ensure another successful peak trading period.
Thanks for reading, and I look forward to sharing more in our next quarterly update.
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