Fast delivery, nationwide
Our fulfilment centre in Brisbane provides fast access to Queensland, New South Wales, and major East Coast regions.
Cost-effective shipping
Hold stock in Australia, making order fulfilment and returns simpler and more affordable.
Accuracy you can rely on
99.5% pick and pack accuracy ensures orders reach customers correctly, even at high order volumes.
Returns management
We handle returns from our Australian fulfilment centre, reducing friction and getting stock back into inventory quickly.
Total visibility
ControlPort™ connects every step, giving you real-time tracking, inventory accuracy, and total operational control.
Seamless experience
Different time zone, same ControlPort™ platform, reliable team, and top-class J&J services.
98%+
Same-day despatch
99.5%+
Pick & pack accuracy
95%+
Stock booked
within 24 hrs
99.9%+
Platform uptime
Our Australian Fulfilment Centre
Our Australian fulfilment centre is located in Brisbane, Queensland, a key East Coast logistics hub with excellent access to major transport routes and carrier networks. This central positioning allows fast and cost-effective delivery across Australia, from metro regions to regional areas.
The site offers strong connectivity to surrounding states, making it ideal for brands looking to offer competitive delivery times throughout Australia without managing their own warehouse or team.
This location creates a reliable foundation for scalable Australian eCommerce fulfilment, with the operational quality and visibility you expect from a global partner.
Brisbane, Queensland
J&J Global Fulfilment
Warehouse 3.1,
221 Gooderham Road,
Willawong, QLD 4110,
Australia
Why leading brands choose our Australian Fulfilment Services
Fast, predictable fulfilment
across Australia
-
1-2 day shipping nationwide
From our Brisbane fulfilment centre, we provide quick and reliable access to customers across Queensland, New South Wales, Victoria, and surrounding regions. With weekend despatch and efficient carrier connections, Australian customers receive their orders faster and more consistently.
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Consistently high same-day despatch rates
Speed is essential for eCommerce in Australia, and our operation is designed to maintain rapid turnaround. With 98 percent of orders despatched the same day, delivery windows remain short and predictable, supporting a better customer experience.
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High capacity fulfilment built for scale
We despatch hundreds of thousands of orders each week, scaling throughput during peak periods. We never run at capacity, so your growth is never throttled.
With J&J, I don’t need to babysit or micromanage. I know I can trust them to handle their business.
Jason Welsh, Sr. Manager Ecomm Fulfillment, Dr. Squatch
Accuracy and control
at every stage
-
High-accuracy picking for fewer errors
Our 99.5 percent pick and pack accuracy ensures customers across Australia receive the correct items. This reduces returns, prevents customer frustration, and protects your brand reputation in a highly competitive market.
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Fast stock booking
We book 95% of inventory within 24 hours, giving you real-time insight into your Australian stock position to supporting better forecasting, fewer oversells, and more confident campaign planning.
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Intelligent carrier routing for every parcel
Our platform selects the best carrier and service for each order based on speed, cost, and destination zone. This ensures efficient routing across Australia and increases first-time delivery success for every region.
Being with J&J has been an absolute game changer for us. Our first peak season with J&J has come and gone and it’s been amazing, our SLAs have been fantastic!
Claire Charlton, Gandy’s
Total visibility of your
Australian fulfilment
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Real-time visibility
ControlPort™ gives you complete oversight of your Australian fulfilment, with live data on orders, stock, and carrier performance to help you deliver a consistent service levels as your brand grows.
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Automation that keeps fulfilment running smoothly
Built for modern eCommerce fulfilment, ControlPort™ automates key stages of the fulfilment workflow, from carrier selection to exception handling. This results in faster despatch, fewer manual tasks and more efficient Australian fulfilment.
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Always-on insights with 99.9% platform uptime
Whether monitoring fulfilment activity or planning stock replenishment, ControlPort™ gives you dependable, always-available access to the operational data that drives performance.
“On ControlPort™, everything is tracked and monitored. We know exactly where each order is, and what’s happening.”
John Clarke, Founder, John Clarke Sports Nutrition
Get total visibility and control with ControlPort™, our award-winning fulfilment software
- Live order tracking
- Order management
- SLA reporting
- BBE insights
- Custom API
- Returns management
- Inventory insights
- Product analysis
We integrate with just about everything
Our custom API is available for everything else.
Ready to expand when you are
Whether you are shipping within the UK or moving into new markets, our global fulfilment network is built to grow alongside your brand.
40 Million
Orders shipped all time
7.5 Million
Orders shipped last year
400+
Global clients
7
Global fulfilment centres
FAQ’s
Everything you need to know about our Australian fulfilment services.
Once we understand your requirements, we can initiate the onboarding process promptly, with many clients going live within 2–3 weeks, depending on complexity.
Our system allows for centralised inventory management, enabling you to monitor stock levels and movements across all fulfilment centres from a single dashboard.
Yes, our proprietary ControlPort™ software offers seamless integration with leading eCommerce platforms such as Shopify, WooCommerce, TikTok, Amazon, eBay, and more. No developer support is needed to connect your store, and integrations can be configured quickly for a smooth onboarding experience.
Yes, our ControlPort™ system provides real-time tracking of orders, giving you and your customers visibility into the shipping process.
We assist in preparing the necessary documentation for customs clearance. However, it’s essential to consult with customs experts to ensure compliance with Australian import regulations.
Yes, we plan ahead for Australian holidays, ensuring that fulfilment and shipping schedules are maintained and potential delays are communicated.
While we typically work with businesses shipping 300+ orders per month, we are open to supporting growing brands anticipating increased volumes in the near future.
We cater to a wide range of products, including fashion, electronics, beauty, supplements, and more. Our facilities are equipped to handle various product types with care and efficiency.
Absolutely. Our Australian centre provides a returns handling service, inspecting items, processing refunds if necessary, and preparing products for resale, ensuring a smooth experience for your customers.
You can ship your products directly to our Australian centre. Upon arrival, we inspect, measure, and photograph your items, integrating them into our system for seamless order processing.
Yes, our proprietary software, ControlPort™, allows you to oversee inventory, orders, and analytics across all fulfilment centres, providing a unified view of your operations.
We offer 1–4 day shipping across Australia, with same-day dispatch for orders placed before 2pm, ensuring prompt delivery to your customers.
By storing inventory closer to your Australian customers, you can reduce shipping times and costs, enhance customer satisfaction, and expand your market reach without the complexities of international shipping for each order.
Our Australian fulfilment centre is strategically located in Brisbane, Queensland, providing efficient access to customers across the country.
Empowering our clients
Helping businesses like yours to see more, sell more, and grow more.
88%
International customers receive orders 88% quicker on average.
With J&J, I don’t need to babysit or micromanage. I know I can trust them to handle their business.
Jason Welsh
Sr. Manager Ecomm Fulfillment
+204%
Tom’s Trunks have grown by an average of 204% year-on-year.
J&J have all we could ask for. Our Account Manager provides a highly personal experience and is always there for us.
Freddie Northcott
Operations Manager
390 hrs
ControlPort™ has saved us 390 hours of customer service time each year.
For me, ControlPort™ is all about saving time. It allows us to see more and do more so much faster.
James Pryor
Chief Operating Officer
What our clients are saying
400+ eCommerce brands trust us to deliver accuracy, speed, and complete control, day in and day out.
Request pricing
Tell us more about your business. We’ll provide a tailored quote.
See
the difference
for yourself
Connect with a fulfilment expert today to learn more about our agile onboarding and flexible plans.
We’ll discuss your current operations, growth ambitions, and the challenges standing in your way, so you can see more, sell more, and grow more.