“Having worked with several fulfilment companies over the years, James and James stand out on all fronts.” – Oliver Zissman, Beyond Living
We’ve joined the 22nd annual Sunday Times Virgin Atlantic Fast Track 100 – a league table of Britain’s fastest-growing private companies.
OHMME – the men’s yoga apparel brand – has enjoyed accurate, reliable fulfilment with James and James, even when a Dragons’ Den appearance led to a surge in demand.
eCommerce fulfilment services for ambitious brands
We know what it’s like to run an online store – it’s what we did before James and James. And we know how hard it can be to find the right fulfilment service – it’s why we started the firm. So when you choose us, you benefit from a unique approach.
Choose a fulfilment partner that takes time to understand and solve your problems.
- Get a free consultancy call to check we’re the best solution for you
- Benefit from a service that’s tailored to your needs and budget
- Enjoy training and support from our dedicated client services team
Scalable fulfilment service
Achieve your ambitions, however large or small, with our global fulfilment network.
- Get a service built from scratch for fast-moving consumer brands
- Scale quickly to meet growth or seasonality in order volumes
- Manage your inventory with our real-time, cloud-based tools
Join the online brands that grow 200% every year by working with us.
- Reclaim time spent on order fulfilment, to focus on other things
- Reduce “Where’s my order?” support tickets through live online tracking
- Boost customer loyalty with fast, accurate shipping and returns
Local or global fulfilment
With a network of fulfilment centres in the UK, US and New Zealand – plus more coming soon – we can help you reach customers both locally or globally.
- Hold stock in one or all of our locations, depending on your needs
- Offer fast, low-cost shipping to customers worldwide
- Optimise your operations with our standardised processes and technology
Award-winning fulfilment technology
With James and James, you don’t just get an eCommerce fulfilment service. You get ControlPort too – our award-winning order fulfilment software.
- Fulfil orders from multiple brands and channels in one place
- Track stock levels, orders and returns in real time
- Manage your fulfilment from any device, anywhere, any time
Simple, flexible fulfilment costs
Fulfilment costs can be complex, with hidden charges and unclear rates. We aim to change that, with pricing that’s simple to understand and flexible to your needs. With us, you’ll pay:
- Fixed fulfilment costs: which stay the same every month, giving you access to our service, software and support
- Variable fulfilment costs: which change each month, depending on the stock and order volumes we handle for you
Anderson Entertainment saves 8 hours a week on customer service time
By outsourcing to us, the production company behind Thunderbirds and Captain Scarlet has improved stock control, pick and pack accuracy, and returns handling, leading to a reduction in queries from customers.
“My visit to James and James’s fulfilment centre felt a bit like I was stepping into Thunderbird 2’s hangar, which is strangely appropriate, as they’ve gone on to become our International Rescue.” – Jamie Anderson, Director
Anne Beauty doubles turnover, cuts time spent processing orders by 75%
By setting up a Shopify store and integrating with James and James, Anne Beauty has saved time processing orders, and re-focused on growth.
“I wouldn’t hesitate to recommend James and James. Their level of service, advice and professionalism has been outstanding – it’s taken away many of the issues and risks of scaling our business.” – Shareen Akhtar, Founder
Armadillo Merino shoots for the stars
With a customer base of soldiers, firefighters and even NASA astronauts, Armadillo Merino needed a global fulfilment partner that could deliver on time, every time.
“We’re building an international brand with a reputation for high-performance garments that solve health and wellbeing issues. We see James and James as an important partner in this global marketing strategy.” – Andy Caughey, Co-founder
Auteur Limited grows sales and product line
With a focus on design-led, sustainable products, Auteur Limited has “grown massively” with support from James and James, and our off-the-shelf WooCommerce integration.
“What’s great about WooCommerce and James and James is that we get notifications if there’s a problem, meaning we can really stay on top of the orders. We’d 100% recommend it.” – Kirstie Pendry, Marketing Associate
Luckies of London saves 23 days per year of customer service time
The cool and quirky gift company chose to move its fulfilment to James and James, as its previous provider was struggling to cope with the ever-increasing volume of dispatches.
“We are now confident we are partnered with the right fulfilment provider. We look forward to many more happy customers around the world receiving their orders from James and James.” – Caroline Burman, Retail Manager
MEMI – a growing cosmetics brand – competes with global giants
When building a unique vegan makeup brand, MEMI enlisted James and James to manage stock and deliver quickly, even during influencer-driven sales spikes.
"When people buy online, it’s not just the website experience that’s important, it’s how quickly they get the product. James and James offers a fantastic service and we’ve had great reviews from customers.” – Jack Thompson, Co-founder
OHMME gets a good night’s sleep
The men’s yoga apparel brand has enjoyed accurate, reliable fulfilment with James and James, even when a Dragons’ Den appearance led to a surge in demand.
“What was important to me was to be able to track my packages, see when things were being fulfilled, and at what rate. From this perspective, James and James offers the most reliable possible service.” – Louis d’Origny, Founder
Protein Empire saves money and grows faster
Protein Empire – an innovative sports nutrition brand – has reduced wastage, improved customer experience and grown 50% month-on-month since working with us.
“James and James Fulfilment provides everything required to run a growing eCommerce business successfully.” – William Evans, Managing Director
Regis increases efficiency, accuracy and cost savings
Our technology enables the haircare giant to run its direct-to-consumer business more efficiently, with sales trend data and live stock levels more visible than before.
"The online software and data visibility is second to none and the best on the market.”
– Graham Kay, Project Manager.
SureFlap achieves 96% customer satisfaction and 68% profit increase
By providing live reporting, order status updates and tracking information, we’ve made a huge difference to the pet doors and accessories retailer.
“James and James’s IT system is intuitive, exceptionally easy to use and the data retrieval is incredibly fast.” – Andy Bank, Commercial Director
TAILORED ATHLETE makes big gains stateside
The muscle-fit apparel brand has grown 2,500% year-on-year, with help from our global fulfilment centres and user-friendly software.
“It's made things more efficient. We now work with a supply chain specialist, who uses the James and James system to watch stock on a weekly basis, and tell us what to order and when.” – Harry Simonis, Founder
The Literary Gift Company gains the “brainspace” to double turnover
The Literary Gift Company has solved storage issues, reclaimed valuable time and doubled its turnover in four years, by outsourcing its fulfilment to us.
“There’s no way we could’ve managed the volume of orders we receive at Christmas now. Outsourcing was definitely the right thing to do.” – Dani Hall, Founder