The Liberty fulfilment centre

Warehousing and storage for fast-moving brands

Our fulfilment warehouses specialise in eCommerce order fulfilment for consumer brands. We don’t offer the long-term warehousing and storage that a traditional logistics provider or distribution centre might. Instead, our agile processes mean we give you:

  • Quick delivery times
  • Pay-as-you-use pricing
  • Real-time stock visibility
  • Fast and affordable international shipping
  • Brilliant batch control.

What is warehousing and fulfilment?

Warehousing and fulfilment are important stages of the order fulfilment process. Warehousing involves storing products for distribution, while fulfilment covers the picking, packing and shipping of goods to customers.

A fulfilment centre offers professional and effective outsourced warehousing and fulfilment solutions for eCommerce businesses. Here we explain how our service works and why it’s different.

An aisle in the Liberty fulfilment centre

Only pay for the space you use

Depending on the size of your inventory and volume of orders, we offer two warehousing and storage options.

Small, fast-moving items go into pick storage, ready for speedy delivery. Because we measure the size of items during goods in, we only charge you for the exact space they take up. The more you sell, the less you pay.

If you have bigger items, a lot of inventory or occasional wholesale orders, we offer pallet storage too. This is charged at a low, fixed, weekly fee.

Real-time stock visibility

As part of the goods in process, we ensure that every item you send us is barcoded and logged in ControlPort – our order fulfilment software.

We use this barcode to track where each item is stored, and when it’s picked and packed for delivery.

You get full access to this data too, in real time, via ControlPort. So even though your stock isn’t in your own fulfilment warehouse, you always know where it is and how much you’ve got.

A James and James team member scans a product barcode inside the fulfilment warehouse
A James and James team member scans a product barcode inside the fulfilment warehouse

Real-time stock visibility

As part of the goods in process, we ensure that every item you send us is barcoded and logged in ControlPort – our order fulfilment software.

We use this barcode to track where each item is stored, and when it’s picked and packed for delivery.

You get full access to this data too, in real time, via ControlPort. So even though your stock isn’t in your own fulfilment warehouse, you always know where it is and how much you’ve got.

Reach the world by 9:00 tomorrow

When you choose James and James for your warehousing and storage, you’ll get access to our network of international fulfilment centres in the UK and USA.

In each location, we offer a range of eCommerce shipping solutions, helping you send to over 240 countries. This includes delivery to all major cities by 9:00 tomorrow.

Because we help them reach – and delight – new customers the world over, our clients grow 200% every year on average.

Never sell an out-of-date product

Best before dates and serial numbers are captured in our order fulfilment software, batches are segregated, and we use first-in, first-out (FIFO) fulfilment as standard.

You can also specify – and trace – which batches we use in which orders, so you should never sell – or have to destroy – an out-of-date product.

Couple this with our organic fulfilment warehouse certification and five-star hygiene rating, and we’re the perfect eCommerce warehouse for food, drink and supplements.

An example of how best before dates and inventory can be tracked with James and James's order fulfilment software
An example of how best before dates and inventory can be tracked with James and James's order fulfilment software

Never sell an out-of-date product

Best before dates and serial numbers are captured in our order fulfilment software, batches are segregated, and we use first-in, first-out (FIFO) fulfilment as standard.

You can also specify – and trace – which batches we use in which orders, so you should never sell – or have to destroy – an out-of-date product.

Couple this with our organic fulfilment warehouse certification and five-star hygiene rating, and we’re the perfect eCommerce warehouse for food, drink and supplements.

How has our fulfilment warehouse helped other brands?

Dragons' Den entrepreneur Hanna Sillitoe values accuracy, value, intel and most importantly - security

After discovering her first outsourced fulfilment company were stealing her products and struggling to keep up with orders, Hanna made the switch and put her trust in James and James.

The staff welfare, security and pick/pack process at James and James is the best I’ve seen anywhere.

– Hanna Sillitoe, Founder, Hanna Sillitoe

Tina Davies product shot

Tina Davies Professional’s international expansion is a stroke of genius

Tina Davies Professional wanted to deliver their cosmetic products to artists in the UK and Europe which meant appointing a trusted UK-based fulfilment partner. James and James is now relied upon to run the European and UK part of the business.

James and James’s combination of dedicated support, online dashboard, and sophisticated tech-enabled fulfilment process was a clear winner.

– Luke Davies, Founder, Tina Davies Professional

Nutravita vitamins product

James and James supports Nutravita’s brand diversification strategy

Established in 2014, with many more years of experience in health and wellbeing, Nutravita is continually updating its product ranges of supplements and vitamins, to help people live healthier lives.

By partnering with James and James, we’re able to spend less time packing and shipping orders, and have more time to focus on plans to grow our company.

– Arash Peyami, CEO/Founder, Nutravita

Conductive paint onto circuitboard

Bare Conductive builds a global brand and community

James and James has helped the Printed Electronics pioneers reach thousands of engineers, designers and developers, and get time back for design, marketing and sales.

James and James has been a crucial partner in growing our community, cutting our costs and putting our business at the forefront of Printed Electronics.

– Bibi Nelson, Co-founder, Bare Conductive

Man wearing a face mask

Cambridge Mask Co meets 2,500% increase in demand with James and James

The provider of military-grade face masks has been able to ship five-figure batches of masks rapidly, as COVID-19 created unprecedented demand from consumers and healthcare organisations.

James and James is an essential element in our ability to help the UK and international community respond to COVID-19.

– Christopher Dobbing, Founder and CEO, Cambridge Mask Co

Dope Ropes skipping rope

Dope Ropes takes a leap of faith amidst pandemic chaos

The retro jump ropes brand turned to James and James, when demand for its home fitness products surged during the COVID-19 lockdown.

I have an edge over people who drop ship products, which can take ages to arrive, and I can also compete with the likes of Amazon on speed.

– Keon Ghaharian, Co-founder, Dope Ropes

Two frenchie dogs in harnesses

“Freaky fast” delivery helps Frenchie Bulldog double European sales in two years

The US-based pet supply brand choose James and James to support its European launch, thanks to the advice of our friendly team. Two years on, its sales have doubled and it's built a loyal fanbase this side of the pond.

James and James has given us quite the reputation! It’s so satisfying to know that we have a strong team behind us as we continue to grow.

– Victoria Shanley, Global Distribution and Social Media Management, Frenchie Bulldog

Protein empire BCAA product shot

Protein Empire saves money and grows faster

Protein Empire – an innovative sports nutrition brand – has reduced wastage, improved customer experience and grown 50% month-on-month since working with us.

James and James Fulfilment provides everything required to run a growing eCommerce business successfully.

– William Evans, Managing Director, Protein Empire

Planet paleo product shot

Supplement store sees growth thanks to James and James Fulfilment

for the Ageless is a food supplement store, specialising in groundbreaking herbal and multivitamin formulas, aimed at “people who see ‘complete wellbeing’ as the new ‘beautiful'”.

We chose James and James for their ethical and organic standards, and slick software system and processes.

– Daniel, Director, for the Ageless

Learn more about the order fulfilment process

Warehousing and fulfilment is just part of our order fulfilment service. We also take care of everything – from receiving stock from your manufacturers, to shipping products to your customers, and even handling any returns.

Goods in - the first step of the order fulfilment process

Goods in

Send your inventory to one of our international fulfilment centres.

Learn more

Warehousing and storage - the second step of the order fulfilment process

Warehousing

Your stock is stored safely and securely, ready for orders to come in.

Learn more

Pick and pack - the third step of the order fulfilment process

Pick and pack

We receive orders from your online store and get them ready to send.

Learn more

Shipping - the fourth step of the order fulfilment process

Shipping

We ship orders quickly to your customers via our courier network.

Learn more

Returns management - the final step of the order fulfilment process

Returns

Returned orders come back to our fulfilment centres for processing.

Learn more