Fulfilment warehouse

Warehousing and storage for fast-moving consumer brands

Warehouse? Fulfilment centre? Fulfilment house? These terms are often used interchangeably, but can have different meanings to different people.

At James and James, we call our locations fulfilment centres. That’s because we specialise in eCommerce order fulfilment for fast-moving consumer brands. We don’t offer the long-term warehousing and storage that a traditional logistics provider or distribution centre might.

Here we explain the benefits of choosing us as your fulfilment warehouse, and how warehousing and storage fits within our wider order fulfilment process. Got any questions?

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A James and James team member scans a product barcode inside the fulfilment warehouse

Always know where your stock is at

As part of the goods in process, we ensure that every item you send us is barcoded and logged in ControlPort – our order fulfilment software.

We use this barcode to track where each item is stored, and when it’s picked and packed for delivery.

You get full access to this data too, in real time, via ControlPort. So even though your stock isn’t in your own fulfilment warehouse, you always know where it is and how much you’ve got.

Learn more about stock control

Pallet and pick storage aisles within James and James's UK fulfilment warehouse

Only pay for the space you use

Depending on the size of your inventory and volume of orders, we offer two warehousing and storage options.

Small, fast-moving items go into pick storage, ready for speedy delivery. Because we measure the size of items during goods in, we only charge you for the exact space they take up. The more you sell, the less you pay.

If you have bigger items, a lot of inventory or occasional wholesale orders, we offer pallet storage too. This is charged at a low, fixed, weekly fee.

Learn more about fulfilment costs

Managing stock control on a laptop with James and James's order fulfilment software

Never sell an out-of-date product

Best before dates and serial numbers are captured in our order fulfilment software, batches are segregated, and we use first-in, first-out (FIFO) fulfilment as standard.

You can also specify – and trace – which batches we use in which orders, so you should never sell – or have to destroy – an out-of-date product.

Couple this with our organic fulfilment warehouse certification and five-star hygiene rating, and we’re the perfect eCommerce warehouse for food, drink and supplements.

Learn more about stock control

The outside of James and James's UK fulfilment warehouse

Reach the world by 9:00 tomorrow

When you choose James and James for your warehousing and storage, you’ll get access to our network of international fulfilment centres in the UK, USA and New Zealand.

In each location, we offer a range of eCommerce shipping solutions, helping you send to over 240 countries. This includes delivery to all major cities by 9:00 tomorrow.

Because we help them reach – and delight – new customers the world over, our clients grow 200% every year on average.

Learn more about eCommerce growth

Learn more about the order fulfilment process

Warehousing and storage is one of the steps in the order fulfilment process. Discover what else is involved below and why our order fulfilment service is different.

A James and James team member unloads a box from a van, as part of the order fulfilment process

Goods in

Send us your stock, and our experienced team check it carefully and find a home for it in one of our fulfilment centres, ready for your first flurry of orders.

A James and James team member packs an item in a box, as part of the order fulfilment process

Pick and pack

We automatically retrieve orders from your store, pick and pack them with an industry-leading accuracy of 99.999%, and update you and your customers in real time.

A Royal Mail worker loads trolleys onto a van, as part of the order fulfilment process


Packed orders are automatically allocated to the most cost and time-effective shipping service, and sent to the carrier. 98% of orders are shipped the same day.

A James and James team member checks a returned item, as part of the returns management process

Returns management

Your customers get an easy online returns process. You get new insight into reasons for returns, as well as the option to inspect or re-stock the products.

Ready to use our fulfilment warehouse?

Let us know about your needs, and one of our consultants will get back to you within one working day.