Pallet and pick storage aisles within James and James's UK fulfilment warehouse

Warehousing and storage for fast-moving brands

Our fulfilment warehouses specialise in eCommerce order fulfilment for consumer brands. We don’t offer the long-term warehousing and storage that a traditional logistics provider or distribution centre might. Instead, our agile processes mean we give you:

  • Quick delivery times
  • Pay-as-you-use pricing
  • Real-time stock visibility
  • Fast and affordable international shipping
  • Brilliant batch control.

What is warehousing and fulfilment?

Warehousing and fulfilment are important stages of the order fulfilment process. Warehousing involves storing products for distribution, while fulfilment covers the picking, packing and shipping of goods to customers.

A fulfilment centre offers professional and effective outsourced warehousing and fulfilment solutions for eCommerce businesses. Here we explain how our service works and why it’s different.

An aisle in one of James and James's fulfilment centres

Only pay for the space you use

Depending on the size of your inventory and volume of orders, we offer two warehousing and storage options.

Small, fast-moving items go into pick storage, ready for speedy delivery. Because we measure the size of items during goods in, we only charge you for the exact space they take up. The more you sell, the less you pay.

If you have bigger items, a lot of inventory or occasional wholesale orders, we offer pallet storage too. This is charged at a low, fixed, weekly fee.

Real-time stock visibility

As part of the goods in process, we ensure that every item you send us is barcoded and logged in ControlPort – our order fulfilment software.

We use this barcode to track where each item is stored, and when it’s picked and packed for delivery.

You get full access to this data too, in real time, via ControlPort. So even though your stock isn’t in your own fulfilment warehouse, you always know where it is and how much you’ve got.

A James and James team member scans a product barcode inside the fulfilment warehouse
A James and James team member scans a product barcode inside the fulfilment warehouse

Real-time stock visibility

As part of the goods in process, we ensure that every item you send us is barcoded and logged in ControlPort – our order fulfilment software.

We use this barcode to track where each item is stored, and when it’s picked and packed for delivery.

You get full access to this data too, in real time, via ControlPort. So even though your stock isn’t in your own fulfilment warehouse, you always know where it is and how much you’ve got.

James and James's headquarters in Northampton, UK

Reach the world by 9:00 tomorrow

When you choose James and James for your warehousing and storage, you’ll get access to our network of international fulfilment centres in the UK and USA.

In each location, we offer a range of eCommerce shipping solutions, helping you send to over 240 countries. This includes delivery to all major cities by 9:00 tomorrow.

Because we help them reach – and delight – new customers the world over, our clients grow 200% every year on average.

Never sell an out-of-date product

Best before dates and serial numbers are captured in our order fulfilment software, batches are segregated, and we use first-in, first-out (FIFO) fulfilment as standard.

You can also specify – and trace – which batches we use in which orders, so you should never sell – or have to destroy – an out-of-date product.

Couple this with our organic fulfilment warehouse certification and five-star hygiene rating, and we’re the perfect eCommerce warehouse for food, drink and supplements.

An example of how best before dates and inventory can be tracked with James and James's order fulfilment software
An example of how best before dates and inventory can be tracked with James and James's order fulfilment software

Never sell an out-of-date product

Best before dates and serial numbers are captured in our order fulfilment software, batches are segregated, and we use first-in, first-out (FIFO) fulfilment as standard.

You can also specify – and trace – which batches we use in which orders, so you should never sell – or have to destroy – an out-of-date product.

Couple this with our organic fulfilment warehouse certification and five-star hygiene rating, and we’re the perfect eCommerce warehouse for food, drink and supplements.

How has our fulfilment warehouse helped other brands?

Growth-focused Kopi Luwak Company finds time to build on US presence 

With ongoing fulfilment and shipping pain points becoming too much, The Kopi Luwak Company decided to outsource and in doing so, gained back time to hone in on UK and US growth strategies.

Before we switched to James and James, I spent multiple hours a week, checking over shipped orders, updating tracking details, ensuring orders processed correctly. This directly impacted my ability to focus on the core business and the growth of the business. 

– Owen Carter, Director, The Kopi Luwak Company

Frau Green realises importance of agile and accurate approach to fulfilment

As a business with long-term growth aspirations and a TV channel deal that would see the brand increase its orders to 25,000 every month, Frau Green sought an outsourced fulfilment partner to help with demand peaks and troughs.

Compared to how we had been doing things, James and James's approach felt like a million miles away but in a good way. It was only when I engaged with the team that I realised how much I needed organised order and inventory reporting.

– Sophie Green, Founder, Frau Green

A Thunderbirds toy from Anderson Entertainment, fulfilled by James and James

Anderson Entertainment saves 8 hours a week on customer service time

By outsourcing to us, the production company behind Thunderbirds and Captain Scarlet has improved stock control, pick and pack accuracy, and returns handling, leading to a reduction in queries from customers.

My visit to James and James’s fulfilment centre felt a bit like I was stepping into Thunderbird 2’s hangar. They’ve gone on to become our International Rescue.

– Jamie Anderson, Director, Anderson Entertainment

Anne Beauty doubles turnover, cuts time spent processing orders by 75%

By setting up a Shopify store and integrating with James and James, Anne Beauty has saved time processing orders, and re-focused on growth.

I wouldn’t hesitate to recommend James and James. Their level of service, advice and professionalism has taken away many of the risks of scaling our business.

– Shareen Akhtar, Founder, Anne Beauty

An Armadillo Merino t-shirt, fulfilled by James and James

Armadillo Merino shoots for the stars with global fulfilment solution

With a customer base of soldiers, firefighters and even NASA astronauts, Armadillo Merino needed a global fulfilment partner that could deliver on time, every time.

We’re building an international brand with a reputation for high-performance garments. We see James and James as an important partner in this global marketing strategy.

” – Andy Caughey, Co-founder, Armadillo Merino

A jar of Bare Conductive's electric paint, fulfilled by James and James

Bare Conductive builds a global brand and community

James and James has helped the Printed Electronics pioneers reach thousands of engineers, designers and developers, and get time back for design, marketing and sales.

James and James has been a crucial partner in growing our community, cutting our costs and putting our business at the forefront of Printed Electronics.

– Bibi Nelson, Co-founder, Bare Conductive

A Cambridge Mask Co mask, fulfilled by James and James

Cambridge Mask Co meets 2,500% increase in demand with James and James

The provider of military-grade face masks has been able to ship five-figure batches of masks rapidly, as COVID-19 created unprecedented demand from consumers and healthcare organisations.

James and James is an essential element in our ability to help the UK and international community respond to COVID-19.

– Christopher Dobbing, Founder and CEO, Cambridge Mask Co

Cards Against Humanity, fulfilled by James and James

Cards Against Humanity expands fulfilment network with James and James

The crowdfunded card game chose James and James to provide UK and European fulfilment for its own brands and those backed by its Blackbox spin-out.

James and James is a great partner. Their operation is highly organised, their technology is sharp and always developing, and best of all, the people are kind, helpful and smart.

– Ben Hantoot, Co-founder and Partner, Cards Against Humanity

A Dope Rope's retro jump rope, fulfilled by James and James

Dope Ropes takes a leap of faith amidst pandemic chaos

The retro jump ropes brand turned to James and James, when demand for its home fitness products surged during the COVID-19 lockdown.

I have an edge over people who drop ship products, which can take ages to arrive, and I can also compete with the likes of Amazon on speed.

– Keon Ghaharian, Co-founder, Dope Ropes

A dog lead - one of the products fulfilled by James and James on behalf of Frenchie Bulldog

“Freaky fast” delivery helps Frenchie Bulldog double European sales in two years

The US-based pet supply brand choose James and James to support its European launch, thanks to the advice of our friendly team. Two years on, its sales have doubled and it's built a loyal fanbase this side of the pond.

James and James has given us quite the reputation! It’s so satisfying to know that we have a strong team behind us as we continue to grow.

– Victoria Shanley, Global Distribution and Social Media Management, Frenchie Bulldog

A shampoo alternative - one of the products fulfilled by James and James on behalf of Hairstory

Hairstory brings its “New Wash” to Europe, increasing order volumes five times

New York's Hairstory launched its haircare products in Europe with help from James and James, increasing order volumes five times in less than two years, while managing everything remotely.

It can be a bit tricky, due to the time difference, but having access to the software is really helpful. We can see the status of any order we need to check on.

– Hailey Harn, Logistics Coordinator, Hairstory

A ski jacket - one of the products fulfilled by James and James on behalf of OOSC Clothing

Fun and sustainable skiwear brand, OOSC Clothing, conquers seasonal peaks

When its co-founders started spending too much time at the Post Office, OOSC Clothing outsourced its fulfilment, making seasonal spikes in demand for its skiwear less stressful.

We’ve been really impressed with the team at James and James. Their processes are second to none and fulfilment is no longer something we are having to think or worry about.

– Aaron McGaughlin, Co-founder, OOSC Clothing

Protein empire

Protein Empire saves money and grows faster

Protein Empire – an innovative sports nutrition brand – has reduced wastage, improved customer experience and grown 50% month-on-month since working with us.

James and James Fulfilment provides everything required to run a growing eCommerce business successfully.

– William Evans, Managing Director, Protein Empire

A GHD hairdryer - one of the products fulfilled by James and James on behalf of Regis

Regis increases efficiency, accuracy and cost savings

Our technology enables the haircare giant to run its direct-to-consumer business more efficiently, with sales trend data and live stock levels more visible than before.

The online software and data visibility is second to none. It's the best on the market.

– Graham Kay, Project Manager, Regis

Sureflap cat flap

SureFlap achieves 96% customer satisfaction and 68% profit increase

By providing live reporting, order status updates and tracking information, we’ve made a huge difference to the pet doors and accessories retailer.

James and James’s IT system is intuitive, exceptionally easy to use and the data retrieval is incredibly fast.

– Andy Bank, Commercial Director, SureFlap

A muscle-fit shirt - one of the products fulfilled by James and James on behalf of TAILORED ATHLETE

TAILORED ATHLETE makes big gains stateside

The muscle-fit apparel brand has grown 2,500% year-on-year, with help from our global fulfilment centres and user-friendly software.

It's made things more efficient. We now work with a supply chain specialist, who uses the James and James system to watch stock on a weekly basis, and tell us what to order and when.

– Harry Simonis, Founder, TAILORED ATHLETE

The Literary Gift Company

The Literary Gift Company gains the “brainspace” to double turnover

The Literary Gift Company has solved storage issues, reclaimed valuable time and doubled its turnover in four years, by outsourcing its fulfilment to us.

There’s no way we could’ve managed the volume of orders we receive at Christmas now. Outsourcing was definitely the right thing to do.

– Dani Hall, Founder, The Literary Gift Company

Learn more about the order fulfilment process

Warehousing and fulfilment is just part of our order fulfilment service. We also take care of everything – from receiving stock from your manufacturers, to shipping products to your customers, and even handling any returns.

Goods in - the first step of the order fulfilment process

Goods in

Send your inventory to one of our international fulfilment centres.

Learn more

Warehousing and storage - the second step of the order fulfilment process

Warehousing

Your stock is stored safely and securely, ready for orders to come in.

Learn more

Pick and pack - the third step of the order fulfilment process

Pick and pack

We receive orders from your online store and get them ready to send.

Learn more

Shipping - the fourth step of the order fulfilment process

Shipping

We ship orders quickly to your customers via our courier network.

Learn more

Returns management - the final step of the order fulfilment process

Returns

Returned orders come back to our fulfilment centres for processing.

Learn more