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Warehousing and storage for fast-moving brands
Our fulfilment warehouses specialise in eCommerce order fulfilment for consumer brands. We don’t offer the long-term warehousing and storage that a traditional logistics provider or distribution centre might. Instead, our agile processes mean we give you:
- Quick delivery times
- Pay-as-you-use pricing
- Real-time stock visibility
- Fast and affordable international shipping
- Brilliant batch control.
What is warehousing and fulfilment?
Warehousing and fulfilment are important stages of the order fulfilment process. Warehousing involves storing products for distribution, while fulfilment covers the picking, packing and shipping of goods to customers.
A fulfilment centre offers professional and effective outsourced warehousing and fulfilment solutions for eCommerce businesses. Here we explain how our service works and why it’s different.
Only pay for the space you use
Depending on the size of your inventory and volume of orders, we offer two warehousing and storage options.
Small, fast-moving items go into pick storage, ready for speedy delivery. Because we measure the size of items during goods in, we only charge you for the exact space they take up. The more you sell, the less you pay.
If you have bigger items, a lot of inventory or occasional wholesale orders, we offer pallet storage too. This is charged at a low, fixed, weekly fee.
Real-time stock visibility
As part of the goods in process, we ensure that every item you send us is barcoded and logged in ControlPort – our order fulfilment software.
We use this barcode to track where each item is stored, and when it’s picked and packed for delivery.
You get full access to this data too, in real time, via ControlPort. So even though your stock isn’t in your own fulfilment warehouse, you always know where it is and how much you’ve got.
Reach the world by 9:00 tomorrow
When you choose James and James for your warehousing and storage, you’ll get access to our network of international fulfilment centres in the UK and USA.
In each location, we offer a range of eCommerce shipping solutions, helping you send to over 240 countries. This includes delivery to all major cities by 9:00 tomorrow.
Because we help them reach – and delight – new customers the world over, our clients grow 200% every year on average.
Never sell an out-of-date product
Best before dates and serial numbers are captured in our order fulfilment software, batches are segregated, and we use first-in, first-out (FIFO) fulfilment as standard.
You can also specify – and trace – which batches we use in which orders, so you should never sell – or have to destroy – an out-of-date product.
Couple this with our organic fulfilment warehouse certification and five-star hygiene rating, and we’re the perfect eCommerce warehouse for food, drink and supplements.
How has our fulfilment warehouse helped other brands?
Dragons' Den entrepreneur Hanna Sillitoe values accuracy, value, intel and most importantly - security
After discovering her first outsourced fulfilment company were stealing her products and struggling to keep up with orders, Hanna made the switch and put her trust in James and James.
I spoke to three different fulfilment houses, asked as many questions as possible, and immediately James and James stood out. The staff welfare, security and pick/pack process is the best I’ve seen anywhere.
– Hanna Sillitoe, Founder, Hanna Sillitoe
Tina Davies Professional’s international expansion is a stroke of genius
Tina Davies Professional wanted to deliver their cosmetic products to artists in the UK and Europe which meant appointing a trusted UK-based fulfilment partner. James and James is now relied upon to run the European and UK part of the business.
We moved from another 3PL that was very hard to work with. Once we decided to make a move we did an extensive search for a new partner. James and James’s combination of dedicated support, online dashboard, and sophisticated tech-enabled fulfilment process was a clear winner.
– Luke Davies, Founder, Tina Davies Professional
Growth-focused Kopi Luwak Company finds time to build on US presence
With ongoing fulfilment and shipping pain points becoming too much, The Kopi Luwak Company decided to outsource and in doing so, gained back time to hone in on UK and US growth strategies.
Before we switched to James and James, I spent multiple hours a week, checking over shipped orders, updating tracking details, ensuring orders processed correctly. This directly impacted my ability to focus on the core business and the growth of the business.
– Owen Carter, Director, The Kopi Luwak Company
Bare Biology operates smarter and more effectively in a glowing industry
Founder Melanie Lawson no longer gives any headspace to worrying about fulfilling customer orders. Instead she can devote this precious time to rebranding and developing new environmentally-friendly packaging ideas.
I am sometimes amazed when I speak to people who are years into their online business and are still doing all the fulfilment themselves. I keep telling them they shouldn’t be down in the weeds and that they’re stifling their growth. It seems such an obvious choice to me but equally I can understand that it can be hard for people to let go.
– Melanie Lawson, Founder, Bare Biology
Frau Green realises importance of agile and accurate approach to fulfilment
As a business with long-term growth aspirations and a TV channel deal that would see the brand increase its orders to 25,000 every month, Frau Green sought an outsourced fulfilment partner to help with demand peaks and troughs.
Compared to how we had been doing things, James and James's approach felt like a million miles away but in a good way. It was only when I engaged with the team that I realised how much I needed organised order and inventory reporting.
– Sophie Green, Founder, Frau Green
Anderson Entertainment saves 8 hours a week on customer service time
By outsourcing to us, the production company behind Thunderbirds and Captain Scarlet has improved stock control, pick and pack accuracy, and returns handling, leading to a reduction in queries from customers.
My visit to James and James’s fulfilment centre felt a bit like I was stepping into Thunderbird 2’s hangar. They’ve gone on to become our International Rescue.
– Jamie Anderson, Director, Anderson Entertainment
Anne Beauty doubles turnover, cuts time spent processing orders by 75%
By setting up a Shopify store and integrating with James and James, Anne Beauty has saved time processing orders, and re-focused on growth.
I wouldn’t hesitate to recommend James and James. Their level of service, advice and professionalism has taken away many of the risks of scaling our business.
– Shareen Akhtar, Founder, Anne Beauty
Armadillo Merino shoots for the stars with global fulfilment solution
With a customer base of soldiers, firefighters and even NASA astronauts, Armadillo Merino needed a global fulfilment partner that could deliver on time, every time.
We’re building an international brand with a reputation for high-performance garments. We see James and James as an important partner in this global marketing strategy.
” – Andy Caughey, Co-founder, Armadillo Merino
Bare Conductive builds a global brand and community
James and James has helped the Printed Electronics pioneers reach thousands of engineers, designers and developers, and get time back for design, marketing and sales.
James and James has been a crucial partner in growing our community, cutting our costs and putting our business at the forefront of Printed Electronics.
– Bibi Nelson, Co-founder, Bare Conductive
Cambridge Mask Co meets 2,500% increase in demand with James and James
The provider of military-grade face masks has been able to ship five-figure batches of masks rapidly, as COVID-19 created unprecedented demand from consumers and healthcare organisations.
James and James is an essential element in our ability to help the UK and international community respond to COVID-19.
– Christopher Dobbing, Founder and CEO, Cambridge Mask Co
Cards Against Humanity expands fulfilment network with James and James
The crowdfunded card game chose James and James to provide UK and European fulfilment for its own brands and those backed by its Blackbox spin-out.
James and James is a great partner. Their operation is highly organised, their technology is sharp and always developing, and best of all, the people are kind, helpful and smart.
– Ben Hantoot, Co-founder and Partner, Cards Against Humanity
Dope Ropes takes a leap of faith amidst pandemic chaos
The retro jump ropes brand turned to James and James, when demand for its home fitness products surged during the COVID-19 lockdown.
I have an edge over people who drop ship products, which can take ages to arrive, and I can also compete with the likes of Amazon on speed.
– Keon Ghaharian, Co-founder, Dope Ropes
“Freaky fast” delivery helps Frenchie Bulldog double European sales in two years
The US-based pet supply brand choose James and James to support its European launch, thanks to the advice of our friendly team. Two years on, its sales have doubled and it's built a loyal fanbase this side of the pond.
James and James has given us quite the reputation! It’s so satisfying to know that we have a strong team behind us as we continue to grow.
– Victoria Shanley, Global Distribution and Social Media Management, Frenchie Bulldog
Hairstory brings its “New Wash” to Europe, increasing order volumes five times
New York's Hairstory launched its haircare products in Europe with help from James and James, increasing order volumes five times in less than two years, while managing everything remotely.
It can be a bit tricky, due to the time difference, but having access to the software is really helpful. We can see the status of any order we need to check on.
– Hailey Harn, Logistics Coordinator, Hairstory
Fun and sustainable skiwear brand, OOSC Clothing, conquers seasonal peaks
When its co-founders started spending too much time at the Post Office, OOSC Clothing outsourced its fulfilment, making seasonal spikes in demand for its skiwear less stressful.
We’ve been really impressed with the team at James and James. Their processes are second to none and fulfilment is no longer something we are having to think or worry about.
– Aaron McGaughlin, Co-founder, OOSC Clothing
Protein Empire saves money and grows faster
Protein Empire – an innovative sports nutrition brand – has reduced wastage, improved customer experience and grown 50% month-on-month since working with us.
James and James Fulfilment provides everything required to run a growing eCommerce business successfully.
– William Evans, Managing Director, Protein Empire
Regis increases efficiency, accuracy and cost savings
Our technology enables the haircare giant to run its direct-to-consumer business more efficiently, with sales trend data and live stock levels more visible than before.
The online software and data visibility is second to none. It's the best on the market.
– Graham Kay, Project Manager, Regis
SureFlap achieves 96% customer satisfaction and 68% profit increase
By providing live reporting, order status updates and tracking information, we’ve made a huge difference to the pet doors and accessories retailer.
James and James’s IT system is intuitive, exceptionally easy to use and the data retrieval is incredibly fast.
– Andy Bank, Commercial Director, SureFlap
TAILORED ATHLETE makes big gains stateside
The muscle-fit apparel brand has grown 2,500% year-on-year, with help from our global fulfilment centres and user-friendly software.
It's made things more efficient. We now work with a supply chain specialist, who uses the James and James system to watch stock on a weekly basis, and tell us what to order and when.
– Harry Simonis, Founder, TAILORED ATHLETE
The Literary Gift Company gains the “brainspace” to double turnover
The Literary Gift Company has solved storage issues, reclaimed valuable time and doubled its turnover in four years, by outsourcing its fulfilment to us.
There’s no way we could’ve managed the volume of orders we receive at Christmas now. Outsourcing was definitely the right thing to do.
– Dani Hall, Founder, The Literary Gift Company
Learn more about the order fulfilment process
Warehousing and fulfilment is just part of our order fulfilment service. We also take care of everything – from receiving stock from your manufacturers, to shipping products to your customers, and even handling any returns.
