Product fulfilment for fast-moving consumer brands

Product fulfilment is the process of storing, picking and packing, and shipping products to consumers – and handling any returns. You can outsource this process to us, taking the time, hassle and worry out of getting orders to customers. Unlike traditional logistics providers, our platform and fulfilment centres were built specifically for direct-to-consumer, eCommerce brands. That means we work best with retailers that have:

Small to medium-sized products

Our processes are optimised for products that are smaller than footballs and lighter than laptops. We pick, pack and despatch these with maximum accuracy and efficiency.

A small but perfectly formed range

We recommend that the number of orders you take per month is five times more than the number of SKUs you hold, helping you control stock and grow manageably.

Less than 3 months’ worth of stock

We support fast-moving product lines, by offering you affordable, short-term pick and pack storage, plus the tools to manage your inventory and maximise sales.

100+ orders each and every month

We’re as happy processing five orders a day for one client, as 500 for another. But to get the best value out of us, you should take 100+ orders each and every month.

Examples of the products we fulfil

Here are just a few of the markets our product fulfilment service covers.

CBD oil fulfilment

Our organic warehouse, batch control, fast shipping and discrete packaging help brands deliver an exceptional customer experience in the fast-growing CBD oil market. CBD products we fulfil range from oils to capsules, creams to gummies.

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Hair and beauty fulfilment

We help a wide range of hair and skin care brands meet the needs of today’s online shoppers. Expertly packed items, same-day despatch and online tracking ensure the right order reaches the right customer as fast as possible – without leaks or breakages.

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Organic fulfilment

As one of the first warehouses to be organically certified by the Soil Association, we’ve become the natural choice for organic brands. We store, pick, pack and despatch a variety of organic produce, including food, supplements and beauty items.

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Subscription box fulfilment

The subscription box market is set to grow by a massive 70% by 2020, as start-ups and established brands hop on the trend. We help them build customer loyalty, with fast shipping, online tracking and custom packaging for subscription-based products.

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Anne Beauty doubles turnover, cuts time spent processing orders by 75%

With an internaitonal customer base of soldiers, firefighters and even NASA astronauts, Armadillo Merino needed a global fulfilment partner that could deliver on time every time.

“I wouldn’t hesitate to recommend James and James. Their level of service, advice and professionalism has been outstanding – it’s taken away many of the issues and risks of scaling our business.” – Shareen Akhtar, Founder

Read Anne Beauty's success story

An Armadillo Merino t-shirt, fulfilled by James and James

Armadillo Merino shoots for the stars

With an internaitonal customer base of soldiers, firefighters and even NASA astronauts, Armadillo Merino needed a global fulfilment partner that could deliver on time every time.

“We’re building an international brand with a reputation for high-performance garments that solve health and wellbeing issues. We see James and James as an important partner in this global marketing strategy.” – Andy Caughey, Co-founder

Read Armadillo Merino's success story

Auteur Limited grows sales and product line

With a focus on design-led, sustainable products, Auteur Limited has “grown massively” with support from James and James, and our off-the-shelf WooCommerce integration.

“What’s great about WooCommerce and James and James is that we get notifications if there’s a problem, meaning we can really stay on top of the orders. We’d 100% recommend it.” – Kirstie Pendry, Marketing Associate

Read Auter Limited's success story

An eye shadow palette with the MEMI logo

MEMI – a growing cosmetics brand – competes with global giants

When building a unique vegan makeup brand, MEMI enlisted James and James to manage stock and deliver quickly, even during influencer-driven sales spikes.

"When people buy online, it’s not just the website experience that’s important, it’s how quickly they get the product. James and James offers a fantastic service and we’ve had great reviews from customers.” – Jack Thompson, Co-founder

Read MEMI's success story

OHMME gets a good night’s sleep

The men’s yoga apparel brand enjoys accurate, reliable fulfilment with James and James, even when a Dragons’ Den appearance leads to a surge in demand.

“What was important to me was to be able to track my packages, see when things were being fulfilled, and at what rate. From this perspective, James and James offers the most reliable possible service.” – Louis d’Origny, Founder, OHMME

Read OHMME's success story

Protein empire

Protein Empire saves money and grows faster with James and James

“James and James Fulfilment provides everything required to run a growing eCommerce business successfully.”
– William Evans, Managing Director | Read the case study

OHMME gets a good night’s sleep with James and James Fulfilment

The men’s yoga apparel brand has enjoyed accurate, reliable product fulfilment with us, even when a Dragons’ Den appearance led to a surge in demand.

“[Fulfilment] used to be a massive worry of mine. With our previous provider, I didn’t feel confident in the service. [Moving to James and James] has made a big difference to how well I sleep at night, knowing that deliveries are being done, that pick and pack is accurate, and that all my stuff is safe. It never happens that there’s a mistake, that a customer receives the wrong item. For me, it’s one less problem to worry about.”– Louis d’Origny, Founder, OHMME | Read the case study

Anderson Entertainment saves 8 hours a week on customer service time

The brand behind Thunderbirds and Captain Scarlet used to handle product returns and exchanges by email, resulting in a high workload for them and a slow turnaround for customers.

This has changed dramatically since moving to James and James’s returns management service. It now saves 8 hours each week on customer service time.

“James and James Fulfilment have become our International Rescue.”
– Jamie Anderson, Director | Read the case study

Learn more about our product fulfilment service

Tell us more about your needs and one of our Fulfilment Consultants will get back to you within one working day.