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Product fulfilment for fast-moving consumer brands
Unlike traditional logistics providers, James and James’s product fulfilment service is built specifically for direct-to-consumer, eCommerce brands. Here are just a few of the markets and products we specialise in.
CBD oil fulfilment
Our organic warehouse, batch control, fast shipping and discrete packaging help brands deliver an exceptional customer experience in the fast-growing CBD oil market. CBD products we fulfil range from oils to capsules, creams to gummies.
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Fashion fulfilment
Fashion brands can improve their customer experience and profitability with us. Through our processes and technology, we offer fast, accurate shipping, trackable online returns, and simple inventory management.
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Cosmetics fulfilment
We help a wide range of hair and skin care brands meet the needs of today’s online shoppers. Expertly packed items, same-day shipping and online tracking ensure the right order reaches the right customer as fast as possible – without breakages.
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Organic fulfilment
As one of the first warehouses to be organically certified by the Soil Association, we’ve become the natural choice for organic brands. We store, pick, pack and ship a variety of organic produce, including food, supplements and beauty items.
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Pet accessories fulfilment
From cat flaps to dog leads to animal supplements, we fulfil a wide range of pet supplies. Our service helps brands increase repeat purchase rates, improve their customer experience and better manage their stock with strict batch control.
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Stationery and gift fulfilment
When it comes to selling stationery and gifts, presentation and speed of delivery is key. Through our network of clean, secure fulfilment centres, we ship orders rapidly and ensure everyone is packaged perfectly, ready for their recipient.
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Subscription box fulfilment
The subscription box market is set to grow rapidly, as start-ups and established brands hop on the trend. We help them build customer loyalty, with fast shipping, online tracking and custom packaging for subscription products.
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Supplement and vitamin fulfilment
Whether you’re selling protein powder or vitamin supplements, our organically certified warehouse is the ideal place to store and ship your products. We also offer strict batch control, helping you trace which products were sold when.
Learn moreWhat do other brands say about our product fulfilment service?
Anderson Entertainment saves 8 hours a week on customer service time
By outsourcing to us, the production company behind Thunderbirds and Captain Scarlet has improved stock control, pick and pack accuracy, and returns handling, leading to a reduction in queries from customers.
My visit to James and James’s fulfilment centre felt a bit like I was stepping into Thunderbird 2’s hangar. They’ve gone on to become our International Rescue.
– Jamie Anderson, Director, Anderson Entertainment
Anne Beauty doubles turnover, cuts time spent processing orders by 75%
By setting up a Shopify store and integrating with James and James, Anne Beauty has saved time processing orders, and re-focused on growth.
I wouldn’t hesitate to recommend James and James. Their level of service, advice and professionalism has taken away many of the risks of scaling our business.
– Shareen Akhtar, Founder, Anne Beauty
Armadillo Merino shoots for the stars with global fulfilment solution
With a customer base of soldiers, firefighters and even NASA astronauts, Armadillo Merino needed a global fulfilment partner that could deliver on time, every time.
We’re building an international brand with a reputation for high-performance garments. We see James and James as an important partner in this global marketing strategy.
” – Andy Caughey, Co-founder, Armadillo Merino
Auteur Limited grows sales and range of sustainable products
With a focus on design-led, sustainable products, Auteur Limited has “grown massively” with support from James and James, and our off-the-shelf WooCommerce integration.
What’s great about WooCommerce and James and James is that we get notifications if there’s a problem, meaning we can really stay on top of the orders. We’d 100% recommend it.
– Kirstie Pendry, Marketing Associate, Auteur Limited
Cards Against Humanity expands fulfilment network with James and James
The crowdfunded card game chose James and James to provide UK and European fulfilment for its own brands and those backed by its Blackbox spin-out.
James and James is a great partner. Their operation is highly organised, their technology is sharp and always developing, and best of all, the people are kind, helpful and smart.
– Ben Hantoot, Co-founder and Partner, Cards Against Humanity
“Freaky fast” delivery helps Frenchie Bulldog double European sales in two years
The US-based pet supply brand choose James and James to support its European launch, thanks to the advice of our friendly team. Two years on, its sales have doubled and it's built a loyal fanbase this side of the pond.
James and James has given us quite the reputation! It’s so satisfying to know that we have a strong team behind us as we continue to grow.
– Victoria Shanley, Global Distribution and Social Media Management, Frenchie Bulldog
Hairstory brings its “New Wash” to Europe, increasing order volumes five times
New York's Hairstory launched its haircare products in Europe with help from James and James, increasing order volumes five times in less than two years, while managing everything remotely.
It can be a bit tricky, due to the time difference, but having access to the software is really helpful. We can see the status of any order we need to check on.
– Hailey Harn, Logistics Coordinator, Hairstory
Luckies of London saves 23 days per year of customer service time
The cool and quirky gift company chose to move its fulfilment to James and James, as its previous provider was struggling to cope with the ever-increasing volume of dispatches.
We are now confident we are partnered with the right fulfilment provider. We look forward to many more happy customers around the world receiving their orders from James and James.
– Caroline Burman, Retail Manager, Luckies of London
MEMI – a growing cosmetics brand – competes with global giants
When building a unique vegan makeup brand, MEMI enlisted James and James to manage stock and deliver quickly, even during influencer-driven sales spikes.
When people buy online, it’s not just the website experience that’s important, it’s how quickly they get the product. James and James offers a fantastic service and we’ve had great reviews.
– Jack Thompson, Co-founder, MEMI
Fun and sustainable skiwear brand, OOSC Clothing, conquers seasonal peaks
When its co-founders started spending too much time at the Post Office, OOSC Clothing outsourced its fulfilment, making seasonal spikes in demand for its skiwear less stressful.
We’ve been really impressed with the team at James and James. Their processes are second to none and fulfilment is no longer something we are having to think or worry about.
– Aaron McGaughlin, Co-founder, OOSC Clothing
Protein Empire saves money and grows faster
Protein Empire – an innovative sports nutrition brand – has reduced wastage, improved customer experience and grown 50% month-on-month since working with us.
James and James Fulfilment provides everything required to run a growing eCommerce business successfully.
– William Evans, Managing Director, Protein Empire
Regis increases efficiency, accuracy and cost savings
Our technology enables the haircare giant to run its direct-to-consumer business more efficiently, with sales trend data and live stock levels more visible than before.
The online software and data visibility is second to none. It's the best on the market.
– Graham Kay, Project Manager, Regis
SureFlap achieves 96% customer satisfaction and 68% profit increase
By providing live reporting, order status updates and tracking information, we’ve made a huge difference to the pet doors and accessories retailer.
James and James’s IT system is intuitive, exceptionally easy to use and the data retrieval is incredibly fast.
– Andy Bank, Commercial Director, SureFlap
TAILORED ATHLETE makes big gains stateside
The muscle-fit apparel brand has grown 2,500% year-on-year, with help from our global fulfilment centres and user-friendly software.
It's made things more efficient. We now work with a supply chain specialist, who uses the James and James system to watch stock on a weekly basis, and tell us what to order and when.
– Harry Simonis, Founder, TAILORED ATHLETE
The Literary Gift Company gains the “brainspace” to double turnover
The Literary Gift Company has solved storage issues, reclaimed valuable time and doubled its turnover in four years, by outsourcing its fulfilment to us.
There’s no way we could’ve managed the volume of orders we receive at Christmas now. Outsourcing was definitely the right thing to do.
– Dani Hall, Founder, The Literary Gift Company
What does product fulfilment mean?
Product fulfilment is the process of storing, picking and packing, and shipping products to consumers – and handling any returns. Our product fulfilment service works best for retailers that have:
Brands that are ready to scale
We help brands with proven products, established business models and growing sales get to the next level.
1,000+ orders per month
We ease the growing pains of brands that are already shipping – or are about to ship – 1,000+ orders per month.
Direct-to-consumer sales
We specialise in D2C eCommerce fulfilment, rather than traditional pallet-based storage and distribution.