Product fulfilment for fast-moving consumer brands
Unlike traditional logistics providers, James and James’s product fulfilment service is built specifically for direct-to-consumer, eCommerce brands. Here are just a few of the markets and products we specialise in.
CBD oil fulfilment
Our organic warehouse, batch control, fast shipping and discrete packaging help brands deliver an exceptional customer experience in the fast-growing CBD oil market. CBD products we fulfil range from oils to capsules, creams to gummies.
Fashion fulfilment
Fashion brands can improve their customer experience and profitability with us. Through our processes and technology, we offer fast, accurate shipping, trackable online returns, and simple inventory management.
Cosmetics fulfilment
We help a wide range of hair and skin care brands meet the needs of today’s online shoppers. Expertly packed items, same-day shipping and online tracking ensure the right order reaches the right customer as fast as possible – without breakages.
Organic fulfilment
As one of the first warehouses to be organically certified by the Soil Association, we’ve become the natural choice for organic brands. We store, pick, pack and ship a variety of organic produce, including food, supplements and beauty items.
Pet accessories fulfilment
From cat flaps to dog leads to animal supplements, we fulfil a wide range of pet supplies. Our service helps brands increase repeat purchase rates, improve their customer experience and better manage their stock with strict batch control.
Stationery and gift fulfilment
When it comes to selling stationery and gifts, presentation and speed of delivery is key. Through our network of clean, secure fulfilment centres, we ship orders rapidly and ensure everyone is packaged perfectly, ready for their recipient.
Subscription box fulfilment
The subscription box market is set to grow rapidly, as start-ups and established brands hop on the trend. We help them build customer loyalty, with fast shipping, online tracking and custom packaging for subscription products.
Supplement and vitamin fulfilment
Whether you’re selling protein powder or vitamin supplements, our organically certified warehouse is the ideal place to store and ship your products. We also offer strict batch control, helping you trace which products were sold when.
Luxury fulfilment
Quite rightly, customers expect their luxury product orders to arrive untarnished and on time. Our global fulfilment centres are equipped with 24/7 surveillance and restricted access areas to house precious luxury items securely. We'll then pack with care, ready for despatch to your eagerly-awaiting customers.
Toys and games fulfilment
Nothing says 'ruined birthday party' more than an undelivered, or even incorrect, toy gift. Whether you've crowdfunded a new toy collection, or you're an established industry giant, our game plan is to ensure your customer orders arrive on time and in perfect condition.
Sports accessories and apparel fulfilment
Our priority is to keep the order fulfilment of your sports accessories and apparel products in top shape. From warehousing, pick and pack, to fast shipping and returns management, you'll reclaim time, trim costs and achieve your wider business goals and ambitions.
Food and drink fulfilment
Snack bars, coffee beans, beer, organic wholefoods; we place importance on delicate handling, clean ambient storage and protective packaging for all types of consumable goods. With ControlPort, you'll have all the 'food for thought' insight you need.
Book fulfilment
While eBooks and Kindles have increased in popularity over the years, you can’t beat curling up in your favourite chair on a rainy day with a physical book. Millions of people across the world feel that way too, and we’ll help you meet that demand with our book fulfilment service.
What does product fulfilment mean?
Product fulfilment is the process of storing, picking and packing, and shipping products to consumers – and handling any returns. Our product fulfilment service works best for retailers that have:
Brands that are ready to scale
We help brands with proven products, established business models and growing sales get to the next level.
1,000+ orders per month
We ease the growing pains of brands that are already shipping – or are about to ship – 1,000+ orders per month.
Direct-to-consumer sales
We specialise in D2C eCommerce fulfilment, rather than traditional pallet-based storage and distribution.
Small, lightweight products
We’re optimised for fast-moving consumer products that are smaller than a football and lighter than a laptop.
Product fulfilment in its most basic form is the process of getting a product from the manufacturer to the customer. This can include shipping the product, handling returns and refunds, and dealing with any other customer service issues.
It’s important for a company to have a good fulfilment process in place so that they can get products to their customers in a timely manner and ensure that they’re happy with their purchase. A good fulfilment process also helps to reduce costs and minimize lost sales.
Fulfilling orders quickly and efficiently is essential for ensuring customer satisfaction. A company’s ability to meet customer demand is a major factor in determining its success or failure. Fulfilment centres must have the necessary resources to handle large volumes of orders while maintaining high levels of accuracy and quality control. Accurate and efficient product fulfilment will likely result in positive customer reviews and hopefully, repeat business.
The product fulfilment process is the set of operations and activities that need to be carried out to take a customer order and deliver the end product. It begins when an order is placed, and ends when the customer receives the product and is satisfied with it. In between, there are a number of steps that must be completed in order to ensure accuracy, quality, and customer satisfaction.
The first step is to receive the customer order. This can be done online, over the phone, or in person. Once the order is received, it must be entered into the system so that it can be processed. Many fulfilment providers have dedicated software to help manage these orders. After that, the products must be picked from inventory and prepared for shipping. This may involve packing them into boxes or assembling them if they are larger items. Then, they are shipped out to their final destinations. Once the customer has received their products, customer queries and returns management may also require attention as the final stage of the fulfilment process.
eCommerce product fulfilment is the similar process of receiving, managing, and shipping orders for products, however, eCommerce refers exclusively to products purchased through a web-based storefront. eCommerce fulfilment providers offer a variety of services, including order management, warehousing, pick and pack, packing slips and labels, shipping options, and returns management.
When choosing a fulfilment provider, it’s important to consider the size and scope of your business. Providers will typically charge based on the volume of orders processed or the weight of products shipped. It’s also important to make sure that the provider you choose has experience shipping to your target market.
The steps are inventory management, storage, order picking and packing, shipping, delivery, customer service and returns.
To put this into more perspective; first, you need to source the product. This involves finding a supplier who can provide you with the product at a good price point. Once you have found a supplier, you will need to order the products and have them shipped to your warehouse or storage facility. Next, you will need to pick and pack the orders, which means preparing them for shipping by packaging them up correctly. Finally, you will need to ship the orders out to your customers. Depending on your shipping method, this could involve taking the orders to the post office, shipping them through a private carrier, or using a fulfilment service. James and James provide you with the tools to handle every aspect of this product fulfilment process from order and inventory management to customer service and returns, making us an ideal choice for your business.