Product fulfilment for fast-moving consumer brands

Unlike traditional logistics providers, James and James’s product fulfilment service is built specifically for direct-to-consumer, eCommerce brands. Here are just a few of the markets and products we specialise in.

CBD oil products, as fulfilled by James and James

CBD oil fulfilment

Our organic warehouse, batch control, fast shipping and discrete packaging help brands deliver an exceptional customer experience in the fast-growing CBD oil market. CBD products we fulfil range from oils to capsules, creams to gummies.

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Fashion products, as fulfilled by James and James

Fashion fulfilment

Fashion brands can improve their customer experience and profitability with us. Through our processes and technology, we offer fast, accurate shipping, trackable online returns, and simple inventory management.

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Cosmetics products, as fulfilled by James and James

Cosmetics fulfilment

We help a wide range of hair and skin care brands meet the needs of today’s online shoppers. Expertly packed items, same-day shipping and online tracking ensure the right order reaches the right customer as fast as possible – without breakages.

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Organic products, as fulfilled by James and James

Organic fulfilment

As one of the first warehouses to be organically certified by the Soil Association, we’ve become the natural choice for organic brands. We store, pick, pack and ship a variety of organic produce, including food, supplements and beauty items.

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Pet supplies, as fulfilled by James and James

Pet accessories fulfilment

From cat flaps to dog leads to animal supplements, we fulfil a wide range of pet supplies. Our service helps brands increase repeat purchase rates, improve their customer experience and better manage their stock with strict batch control.

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Stationery and gifts, as fulfilled by James and James

Stationery and gift fulfilment

When it comes to selling stationery and gifts, presentation and speed of delivery is key. Through our network of clean, secure fulfilment centres, we ship orders rapidly and ensure everyone is packaged perfectly, ready for their recipient.

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Subscription box fulfilment

The subscription box market is set to grow rapidly, as start-ups and established brands hop on the trend. We help them build customer loyalty, with fast shipping, online tracking and custom packaging for subscription products.

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Supplement and vitamin fulfilment

Whether you’re selling protein powder or vitamin supplements, our organically certified warehouse is the ideal place to store and ship your products. We also offer strict batch control, helping you trace which products were sold when.

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An icon of an engagement ring to represent luxury fulfilment

Luxury fulfilment

Quite rightly, customers expect their luxury product orders to arrive untarnished and on time. Our global fulfilment centres are equipped with 24/7 surveillance and restricted access areas to house precious luxury items securely. We'll then pack with care, ready for despatch to your eagerly-awaiting customers.

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An icon of a teddy bear and building blocks to represent toy fulfilment

Toys and games fulfilment

Nothing says 'ruined birthday party' more than an undelivered, or even incorrect, toy gift. Whether you've crowdfunded a new toy collection, or you're an established industry giant, our game plan is to ensure your customer orders arrive on time and in perfect condition.

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Homeware accessories as fulfilled by James and James

Homeware and accessories fulfilment

It's said customers buy homewares how they buy their clothes: impulsive, trend-orientated and seasonal. Stay on top of what's trending in your product inventory using our insightful order fulfilment software and be alerted when in-demand stock is running low.

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Food and drink fulfilment

Snack bars, coffee beans, beer, organic wholefoods; we place importance on delicate handling, clean ambient storage and protective packaging for all types of consumable goods. With ControlPort, you'll have all the 'food for thought' insight you need.

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What do other brands say about our product fulfilment service?

Growth-focused Kopi Luwak Company finds time to build on US presence 

With ongoing fulfilment and shipping pain points becoming too much, The Kopi Luwak Company decided to outsource and in doing so, gained back time to hone in on UK and US growth strategies.

Before we switched to James and James, I spent multiple hours a week, checking over shipped orders, updating tracking details, ensuring orders processed correctly. This directly impacted my ability to focus on the core business and the growth of the business. 

– Owen Carter, Director, The Kopi Luwak Company

Frau Green realises importance of agile and accurate approach to fulfilment

As a business with long-term growth aspirations and a TV channel deal that would see the brand increase its orders to 25,000 every month, Frau Green sought an outsourced fulfilment partner to help with demand peaks and troughs.

Compared to how we had been doing things, James and James's approach felt like a million miles away but in a good way. It was only when I engaged with the team that I realised how much I needed organised order and inventory reporting.

– Sophie Green, Founder, Frau Green

A Thunderbirds toy from Anderson Entertainment, fulfilled by James and James

Anderson Entertainment saves 8 hours a week on customer service time

By outsourcing to us, the production company behind Thunderbirds and Captain Scarlet has improved stock control, pick and pack accuracy, and returns handling, leading to a reduction in queries from customers.

My visit to James and James’s fulfilment centre felt a bit like I was stepping into Thunderbird 2’s hangar. They’ve gone on to become our International Rescue.

– Jamie Anderson, Director, Anderson Entertainment

Anne Beauty doubles turnover, cuts time spent processing orders by 75%

By setting up a Shopify store and integrating with James and James, Anne Beauty has saved time processing orders, and re-focused on growth.

I wouldn’t hesitate to recommend James and James. Their level of service, advice and professionalism has taken away many of the risks of scaling our business.

– Shareen Akhtar, Founder, Anne Beauty

An Armadillo Merino t-shirt, fulfilled by James and James

Armadillo Merino shoots for the stars with global fulfilment solution

With a customer base of soldiers, firefighters and even NASA astronauts, Armadillo Merino needed a global fulfilment partner that could deliver on time, every time.

We’re building an international brand with a reputation for high-performance garments. We see James and James as an important partner in this global marketing strategy.

” – Andy Caughey, Co-founder, Armadillo Merino

A jar of Bare Conductive's electric paint, fulfilled by James and James

Bare Conductive builds a global brand and community

James and James has helped the Printed Electronics pioneers reach thousands of engineers, designers and developers, and get time back for design, marketing and sales.

James and James has been a crucial partner in growing our community, cutting our costs and putting our business at the forefront of Printed Electronics.

– Bibi Nelson, Co-founder, Bare Conductive

A Cambridge Mask Co mask, fulfilled by James and James

Cambridge Mask Co meets 2,500% increase in demand with James and James

The provider of military-grade face masks has been able to ship five-figure batches of masks rapidly, as COVID-19 created unprecedented demand from consumers and healthcare organisations.

James and James is an essential element in our ability to help the UK and international community respond to COVID-19.

– Christopher Dobbing, Founder and CEO, Cambridge Mask Co

Cards Against Humanity, fulfilled by James and James

Cards Against Humanity expands fulfilment network with James and James

The crowdfunded card game chose James and James to provide UK and European fulfilment for its own brands and those backed by its Blackbox spin-out.

James and James is a great partner. Their operation is highly organised, their technology is sharp and always developing, and best of all, the people are kind, helpful and smart.

– Ben Hantoot, Co-founder and Partner, Cards Against Humanity

A Dope Rope's retro jump rope, fulfilled by James and James

Dope Ropes takes a leap of faith amidst pandemic chaos

The retro jump ropes brand turned to James and James, when demand for its home fitness products surged during the COVID-19 lockdown.

I have an edge over people who drop ship products, which can take ages to arrive, and I can also compete with the likes of Amazon on speed.

– Keon Ghaharian, Co-founder, Dope Ropes

A dog lead - one of the products fulfilled by James and James on behalf of Frenchie Bulldog

“Freaky fast” delivery helps Frenchie Bulldog double European sales in two years

The US-based pet supply brand choose James and James to support its European launch, thanks to the advice of our friendly team. Two years on, its sales have doubled and it's built a loyal fanbase this side of the pond.

James and James has given us quite the reputation! It’s so satisfying to know that we have a strong team behind us as we continue to grow.

– Victoria Shanley, Global Distribution and Social Media Management, Frenchie Bulldog

A shampoo alternative - one of the products fulfilled by James and James on behalf of Hairstory

Hairstory brings its “New Wash” to Europe, increasing order volumes five times

New York's Hairstory launched its haircare products in Europe with help from James and James, increasing order volumes five times in less than two years, while managing everything remotely.

It can be a bit tricky, due to the time difference, but having access to the software is really helpful. We can see the status of any order we need to check on.

– Hailey Harn, Logistics Coordinator, Hairstory

A ski jacket - one of the products fulfilled by James and James on behalf of OOSC Clothing

Fun and sustainable skiwear brand, OOSC Clothing, conquers seasonal peaks

When its co-founders started spending too much time at the Post Office, OOSC Clothing outsourced its fulfilment, making seasonal spikes in demand for its skiwear less stressful.

We’ve been really impressed with the team at James and James. Their processes are second to none and fulfilment is no longer something we are having to think or worry about.

– Aaron McGaughlin, Co-founder, OOSC Clothing

Protein empire

Protein Empire saves money and grows faster

Protein Empire – an innovative sports nutrition brand – has reduced wastage, improved customer experience and grown 50% month-on-month since working with us.

James and James Fulfilment provides everything required to run a growing eCommerce business successfully.

– William Evans, Managing Director, Protein Empire

A GHD hairdryer - one of the products fulfilled by James and James on behalf of Regis

Regis increases efficiency, accuracy and cost savings

Our technology enables the haircare giant to run its direct-to-consumer business more efficiently, with sales trend data and live stock levels more visible than before.

The online software and data visibility is second to none. It's the best on the market.

– Graham Kay, Project Manager, Regis

Sureflap cat flap

SureFlap achieves 96% customer satisfaction and 68% profit increase

By providing live reporting, order status updates and tracking information, we’ve made a huge difference to the pet doors and accessories retailer.

James and James’s IT system is intuitive, exceptionally easy to use and the data retrieval is incredibly fast.

– Andy Bank, Commercial Director, SureFlap

A muscle-fit shirt - one of the products fulfilled by James and James on behalf of TAILORED ATHLETE

TAILORED ATHLETE makes big gains stateside

The muscle-fit apparel brand has grown 2,500% year-on-year, with help from our global fulfilment centres and user-friendly software.

It's made things more efficient. We now work with a supply chain specialist, who uses the James and James system to watch stock on a weekly basis, and tell us what to order and when.

– Harry Simonis, Founder, TAILORED ATHLETE

The Literary Gift Company

The Literary Gift Company gains the “brainspace” to double turnover

The Literary Gift Company has solved storage issues, reclaimed valuable time and doubled its turnover in four years, by outsourcing its fulfilment to us.

There’s no way we could’ve managed the volume of orders we receive at Christmas now. Outsourcing was definitely the right thing to do.

– Dani Hall, Founder, The Literary Gift Company

What does product fulfilment mean?

Product fulfilment is the process of storing, picking and packing, and shipping products to consumers – and handling any returns. Our product fulfilment service works best for retailers that have:

Brands that are ready to scale

We help brands with proven products, established business models and growing sales get to the next level.

1,000+ orders per month

We ease the growing pains of brands that are already shipping – or are about to ship – 1,000+ orders per month.

Direct-to-consumer sales

We specialise in D2C eCommerce fulfilment, rather than traditional pallet-based storage and distribution.

Small, lightweight products

We’re optimised for fast-moving consumer products that are smaller than a football and lighter than a laptop.