An engagement ring inside a jewellery box

Dedicated fulfilment services for luxury brands

When it comes to luxury e-tail, we know the true value of exclusivity, presentation and delivering a personal experience. With consumers willing to pay more for premium goods, expectation is set high – from point of purchase right through to delivery.

Whether you’re a high-end fashion label, an established jewellery brand or newcomer to luxury accessories, outsourcing your fulfilment to James and James will ensure items arrive in pristine condition – and on time.

As an order fulfilment services provider to recognised luxury brands, we securely store your products in a dedicated, restricted access area within our fulfilment centres, with round-the-clock surveillance. Then, as orders come in, we’ll pick, pack and despatch to your eagerly-awaiting customers.

Why use our luxury fulfilment service?

Highly secure, spotless storage

Customers expect their luxury product orders to arrive untarnished and on time. Our global fulfilment centres are equipped to house precious luxury items securely, ready for despatch.

  • Secure, dust-free storage for luxury brands, ensuring your products arrive in pristine condition
  • Locations close to transport links and courier hubs
  • Rapid shipping to expand your global reach and access new customers
  • Processes to expertly prepare luxury goods

Delivering beyond expectation

Our fulfilment service is designed for small, lightweight items, making it perfect for luxury goods. We’ll, quite literally, deliver the customer experience they’ll be expecting, to keep them coming back:

  • Luxury products packed with care and attention, ensuring they arrive with the customer as they should
  • Same-day despatch and fast shipping
  • End-to-end online tracking of their high-value order from checkout to doorstep
  • Unique, customised packaging when you take 1,000+ orders per month
A plain, undamaged box ready for shipping and delivery

Delivering beyond expectation

Our fulfilment service is designed for small, lightweight items, making it perfect for luxury goods. We’ll, quite literally, deliver the customer experience they’ll be expecting, to keep them coming back:

  • Luxury products packed with care and attention, ensuring they arrive with the customer as they should
  • Same-day despatch and fast shipping
  • End-to-end online tracking of their high-value order from checkout to doorstep
  • Unique, customised packaging when you take 1,000+ orders per month
A woman sitting on a chair using an app on her mobile phone

Easy, eCommerce platform integration

ControlPort, our unique order fulfilment software integrates with a wide range of eCommerce platforms in just a few, easy clicks – no developer required. Need a custom set up? No problem.

With ControlPort, you’ll be able to:

  • Manage your orders and inventory anywhere, any time, on any device
  • Export insightful data and reports
  • Receive alerts when stock is running low so you never sell out of a particular product