Welcoming your products to James and James

Goods in – also known as receiving – is the first step in the order fulfilment process. It involves sending your inventory to a fulfilment warehouse, which then stores it, ready to pick and pack your orders.

When you choose James and James as your order fulfilment partner, you’ll gain access to ControlPort – our cloud-based order fulfilment software. This enables you to manage the entire goods in process, from start to finish. Here we explain how it works. Got any questions?

Set up your store and products

We’ll create a ControlPort account for you, which you can log in to anywhere, anytime, from any device.

We’ll show you how to integrate your online store, add new products, and book them in for delivery to one of our international fulfilment centres.

You can then use ControlPort to track goods in. You’ll get notified when your stock arrives with us – and when it’s processed, ready for pick and pack.

Ship your inventory to us

Once your products are booked in for delivery, the next part of goods in is for you – or your manufacturer – to ship them to us.

Ideally, your products will be barcoded and packaged consistently when they arrive. For example, each pallet will contain 20 boxes. Each box will contain 100 identical items – a single SKU.

This means we can process your stock quickly, time and time again.

A forklift moves a pallet of stock into a James and James fulfilment centre
The weight and dimensions of a product are measured as part of the goods in process at James and James

Let us take care of your stock

On arrival, our goods in team will take care of your stock like it’s their own.

We count all items and check for damage. We photograph, weigh and measure each new product. And we log all items in our warehouse management system.

These checks mean the accuracy of our stock control and pick and pack are industry leading. They also mean we only charge you for the exact storage space you use.

Don’t just take our word for it

We’re one of the best-recognised order fulfilment companies around. Since 2010, we’ve been awarded for growth and innovation, certified to handle food and organic produce, and sponsored for digital business growth by Northampton County Council and the EU.

Learn more about the order fulfilment process

Goods in is one of the steps in the order fulfilment process. Discover what else is involved below and why our order fulfilment service is different.

An aisle in one of James and James's fulfilment centres

Warehousing and storage

We store your items in our UK, US or New Zealand fulfilment centres. Thanks to our cloud-based technology, you’ll always be able to track your stock levels and location.

A UK fulfilment services team member packs an item in a box, as part of the order fulfilment process

Pick and Pack

We automatically retrieve orders from your store, pick and pack them with an industry-leading accuracy of 99.999%, and update you and your customers in real time.

A Royal Mail worker loads trolleys onto a van, as part of the order fulfilment process


Packed orders are automatically allocated to the most cost and time-effective shipping service, and sent to the carrier. 98% of orders are shipped the same day.

Returns management

Your customers get an easy online returns process. You get new insight into reasons for returns, as well as the option to inspect or re-stock the products.

Want to know more?
Request a call back today

Contact us now and one of our experienced Fulfilment Consultants will call you back. They’ll take time to understand your business, show you around our software and provide a tailored proposal.

Darren - one of our Fulfilment Centre Managers