A James and James team member unloads a box from a van, as part of the order fulfilment process

Welcoming your products to James and James

Goods in – also known as receiving – is the first step in the order fulfilment process. It involves sending your inventory to a fulfilment warehouse, which then stores it, ready to pick and pack your orders.

When you choose James and James as your order fulfilment partner, you’ll gain access to ControlPort – our cloud-based order fulfilment software. This enables you to manage the entire goods in process, from start to finish.

How does goods in work?

Set up your store and products

We’ll create a ControlPort account for you, which you can log in to anywhere, anytime, from any device.

We’ll show you how to integrate your online store, add new products, and book them in for delivery to one of our international fulfilment centres.

You can then use ControlPort to track goods in. You’ll get notified when your stock arrives with us – and when it’s processed, ready for pick and pack.

Ship your inventory to us

Once your products are booked in for delivery, the next part of goods in is for you – or your manufacturer – to ship them to us.

Ideally, your products will be barcoded and packaged consistently when they arrive. For example, each pallet will contain 20 boxes. Each box will contain 100 identical items – a single SKU.

This means we can process your stock quickly, time and time again.

A forklift moves a pallet of stock into a James and James fulfilment centre
A forklift moves a pallet of stock into a James and James fulfilment centre

Ship your inventory to us

Once your products are booked in for delivery, the next part of goods in is for you – or your manufacturer – to ship them to us.

Ideally, your products will be barcoded and packaged consistently when they arrive. For example, each pallet will contain 20 boxes. Each box will contain 100 identical items – a single SKU.

This means we can process your stock quickly, time and time again.

The weight and dimensions of a product are measured as part of the goods in process at James and James

Let us take care of your stock

On arrival, our goods in team will take care of your stock like it’s their own.

We count all items and check for damage. We photograph, weigh and measure each new product. And we log all items in ControlPort.

These checks mean the accuracy of our stock control and pick and pack are industry leading. They also mean we only charge you for the exact storage space you use.

How have we helped other brands?

Dragons' Den entrepreneur Hanna Sillitoe values accuracy, value, intel and most importantly - security

After discovering her first outsourced fulfilment company were stealing her products and struggling to keep up with orders, Hanna made the switch and put her trust in James and James.

The staff welfare, security and pick/pack process at James and James is the best I’ve seen anywhere.

– Hanna Sillitoe, Founder, Hanna Sillitoe

Tina Davies Professional’s international expansion is a stroke of genius

Tina Davies Professional wanted to deliver their cosmetic products to artists in the UK and Europe which meant appointing a trusted UK-based fulfilment partner. James and James is now relied upon to run the European and UK part of the business.

James and James’s combination of dedicated support, online dashboard, and sophisticated tech-enabled fulfilment process was a clear winner.

– Luke Davies, Founder, Tina Davies Professional

James and James supports Nutravita’s brand diversification strategy

Established in 2014, with many more years of experience in health and wellbeing, Nutravita is continually updating its product ranges of supplements and vitamins, to help people live healthier lives.

By partnering with James and James, we’re able to spend less time packing and shipping orders, and have more time to focus on plans to grow our company.

– Arash Peyami, CEO/Founder, Nutravita

Bare Conductive builds a global brand and community

James and James has helped the Printed Electronics pioneers reach thousands of engineers, designers and developers, and get time back for design, marketing and sales.

James and James has been a crucial partner in growing our community, cutting our costs and putting our business at the forefront of Printed Electronics.

– Bibi Nelson, Co-founder, Bare Conductive

Cambridge Mask Co meets 2,500% increase in demand with James and James

The provider of military-grade face masks has been able to ship five-figure batches of masks rapidly, as COVID-19 created unprecedented demand from consumers and healthcare organisations.

James and James is an essential element in our ability to help the UK and international community respond to COVID-19.

– Christopher Dobbing, Founder and CEO, Cambridge Mask Co

Dope Ropes takes a leap of faith amidst pandemic chaos

The retro jump ropes brand turned to James and James, when demand for its home fitness products surged during the COVID-19 lockdown.

I have an edge over people who drop ship products, which can take ages to arrive, and I can also compete with the likes of Amazon on speed.

– Keon Ghaharian, Co-founder, Dope Ropes

“Freaky fast” delivery helps Frenchie Bulldog double European sales in two years

The US-based pet supply brand choose James and James to support its European launch, thanks to the advice of our friendly team. Two years on, its sales have doubled and it's built a loyal fanbase this side of the pond.

James and James has given us quite the reputation! It’s so satisfying to know that we have a strong team behind us as we continue to grow.

– Victoria Shanley, Global Distribution and Social Media Management, Frenchie Bulldog

Protein Empire saves money and grows faster

Protein Empire – an innovative sports nutrition brand – has reduced wastage, improved customer experience and grown 50% month-on-month since working with us.

James and James Fulfilment provides everything required to run a growing eCommerce business successfully.

– William Evans, Managing Director, Protein Empire

Supplement store sees growth thanks to James and James Fulfilment

for the Ageless is a food supplement store, specialising in groundbreaking herbal and multivitamin formulas, aimed at “people who see ‘complete wellbeing’ as the new ‘beautiful'”.

We chose James and James for their ethical and organic standards, and slick software system and processes.

– Daniel, Director, for the Ageless

Learn more about the order fulfilment process

Goods in is just part of our order fulfilment service. We also take care of everything – from receiving stock from your manufacturers, to shipping products to your customers, and even handling any returns.

Goods in - the first step of the order fulfilment process

Goods in

Send your inventory to one of our international fulfilment centres.

Learn more

Warehousing and storage - the second step of the order fulfilment process

Warehousing

Your stock is stored safely and securely, ready for orders to come in.

Learn more

Pick and pack - the third step of the order fulfilment process

Pick and pack

We receive orders from your online store and get them ready to send.

Learn more

Shipping - the fourth step of the order fulfilment process

Shipping

We ship orders quickly to your customers via our courier network.

Learn more

Returns management - the final step of the order fulfilment process

Returns

Returned orders come back to our fulfilment centres for processing.

Learn more