
Welcoming your products to James and James
Goods in – also known as receiving – is the first step in the order fulfilment process. It involves sending your inventory to a fulfilment warehouse, which then stores it, ready to pick and pack your orders.
When you choose James and James as your order fulfilment partner, you’ll gain access to ControlPort – our cloud-based order fulfilment software. This enables you to manage the entire goods in process, from start to finish.
How does goods in work?
Set up your store and products
We’ll create a ControlPort account for you, which you can log in to anywhere, anytime, from any device.
We’ll show you how to integrate your online store, add new products, and book them in for delivery to one of our international fulfilment centres.
You can then use ControlPort to track goods in. You’ll get notified when your stock arrives with us – and when it’s processed, ready for pick and pack.

Ship your inventory to us
Once your products are booked in for delivery, the next part of goods in is for you – or your manufacturer – to ship them to us.
Ideally, your products will be barcoded and packaged consistently when they arrive. For example, each pallet will contain 20 boxes. Each box will contain 100 identical items – a single SKU.
This means we can process your stock quickly, time and time again.

Let us take care of your stock
On arrival, our goods in team will take care of your stock like it’s their own. (we know how to do a stock take!)
We count all items and check for damage. We photograph, weigh and measure each new product. And we log all items in ControlPort.
These checks mean the accuracy of our stock control and pick and pack are industry leading. They also mean we only charge you for the exact storage space you use.
Learn more about the order fulfilment process
Goods in is just part of our order fulfilment service. We also take care of everything – from receiving stock from your manufacturers, to shipping products to your customers, and even handling any returns.