Our unique order tracking system that will make a huge difference to your customer experience. It comes included for all James and James clients.
Arrange a guided tour of ControlPort with a member of our team.
They’ll be able to track their order as it’s moving through the fulfilment centre, from picking, packing, to dispatch. They’ll even be able to see the name of the Team Member handling their order.
Immediately after your customer makes an order, they’ll receive a tracking link straight to their their inbox for immediate peace of mind.
When clicked, the link will take them to your branded ViewPort dashboard, where they’ll see their order being fulfilled in real time.
If they decide they want to return a product, they can do everything from ViewPort, such as tracking their return, printing a returns label, and more.
We’re the only fulfilment partner on the market to offer this kind of customer experience platform. Here’s how ViewPort can benefit you – and your customers.
Transparency and assurance for your customers
Improves customer engagement
Reduces customer enquiries
Stand out from your competitors
White labelling functionality
Absolutely. If you don’t offer returns but still want to give your customers a unique tracking experience, you can disable the returns element of ViewPort with a click of a button.
ViewPort can be customised with your own logo and brand colours through ControlPort. It only takes a couple of minutes to make ViewPort your own!
There is no standing charge or set-up cost associated with ViewPort. We use a pay-as-you-go model, and you’ll be charged just £0.03 per order if you have ViewPort enabled.
Of course. While we’re really proud of this software, we understand that you may have other solutions or prefer not to use it. If you change your mind, you can switch it on at any time.
Yes! It doesn’t matter which channels you sell on, what industry you’re in, or how big or small your business is. ViewPort is available to everyone.
Learn more about ViewPort, and our award-winning inventory management platform, ControlPort, by booking a software demo today.
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