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Live Order Tracking with ViewPort

Provide customers with your own branded portal to track orders and process returns.

Our unique portal, ViewPort, gives your customers complete visibility and control of their online orders post-checkout.

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Offer customers the best post-checkout experience

From picking and packing to dispatch, customers can watch their orders move through our fulfilment centre. They’ll even see the name of the person handling their order.

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Instant tracking and visbility

A tracking link is sent directly to your customers inbox as soon as an order is placed giving them full visibility and peace of mind.

Branded dashboard

Customers can watch their orders being fulfilled in real-time through your branded ViewPort dashboard.

Hassle-free returns

Returns happen, but ViewPort makes them simple. Customers can track their returns, print labels and more.

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We’re building an international brand with a reputation for high-performance garments. We see J&J as an important partner in this global marketing strategy.”

Andy Caughey

Co-founder

See how we’ve helped

Case Studies

Discover how we’ve helped our clients overcome fulfilment challenges, delight their customers and scale their businesses.

Food & Drink

Morocco Gold

We create solutions to make growth more achievable across a variety of industries.

Read more

Fashion

Rule 28

Switching fulfilment up a gear for a high-performance cycling brand.

Read more

FAQs

Can I still use ViewPort if I don’t offer returns?

Absolutely. If you don’t offer returns but still want to give your customers a unique tracking experience, you can disable the returns element of ViewPort with a click of a button.

How can I add my own branding to ViewPort?

ViewPort can be customised with your own logo and brand colours through ControlPort. It only takes a couple of minutes to make ViewPort your own!

How much does ViewPort cost?

There is no standing charge or set-up cost associated with ViewPort. We use a pay-as-you-go model, and you’ll be charged just £0.03 per order if you have ViewPort enabled

I’d prefer not to use ViewPort. Can I switch it off?

Of course. While we’re really proud of this software, we understand that you may have other solutions or prefer not to use it. If you change your mind, you can switch it on at any time.

Is ViewPort available to all James and James clients?

Yes! It doesn’t matter which channels you sell on, what industry you’re in, or how big or small your business is. ViewPort is available to everyone.

See

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the difference

for yourself

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Connect with a fulfilment expert to learn more about our agile onboarding and flexible plans.

We’ll discuss your current operations, growth ambitions, and the challenges standing in your way, so you can see more, know more, sell more, and grow more.

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