Fast, accurate pick and pack that delights customers

Pick and pack is a critical step in the order fulfilment process. First, all items in a customer’s order are collected (picked) from their storage locations. Next, the items are put in appropriate packaging (packed), ready for shipping to the customer.

The speed, skill and accuracy of the process has a big impact on your customer experience. When orders arrive late, damaged or containing the wrong items, your customers are less likely to recommend or buy from you again.

Fortunately, James and James’s pick and pack fulfilment service is here to help. Our technology integrates with your online store, to automatically receive orders. We then pick, pack and ship 98% of them on the same day, with 99.999% accuracy. Here’s how it works. Got any questions?

James and James team members are trained on our pick and pack process

An optimised process

To maintain our industry-leading accuracy and efficiency, we’ve been continuously improving our pick and pack process since 2010.

Today, all new and seasonal team members are trained the James and James way. You can even see who processed each of your orders via ControlPort – our cloud-based order fulfilment software.

This transparency and traceability ensures that our service is consistent, no matter how busy we are or which of our fulfilment centres you choose.

Efficient warehousing

Because we specialise in order fulfilment for fast-moving consumer brands, each of our locations is designed as an efficient pick and pack warehouse.

To ensure every order is shipped as quickly as possible, inventory is primarily held in pick storage. Our warehouse management system software then guides pickers around the aisles, automatically calculating the most efficient route.

The system also uses a combination of weight, visual and barcode checks, to help the team pick and pack the right items. Our error rate is less than one in every 200,000 orders.

Technology guides a James and James team member around our aisles, as part of the pick and pack process
A James and James team member chooses from different packaging options at a packing desk

Packaging options to suit everyone

Depending on the size of your products and orders, we offer a range of recycled and recyclable packaging and void fill options as standard. This includes mailing bags, book wraps and boxes.

Each packing slip and shipping label is customised with your brand’s logo and business details. So your customers will never know that a third-party is handling your pick, pack and despatch.

If you take more than 500 orders every month, you’ll also have the option to use fully branded, custom packaging.

Online tracking for your customers

When we receive an order from your online store, we email the customer a unique link to ViewPort – an online portal, customised with your logo, where they can track its progress in real time.

They’ll know exactly when their order has been picked and packed, labelled and despatched. They can also use ViewPort to follow tracked shipping services and initiate returns.

Convenient and intuitive, ViewPort provides the kind of eCommerce customer experience that keeps shoppers coming back for more.

eCommerce customers can use ViewPort to track the status of their order through pick and pack, labeling and shipping

Don’t just take our word for it

We’re one of the best-recognised order fulfilment companies around. Since 2010, we’ve been awarded for growth and innovation, certified to handle food and organic produce, and sponsored for digital business growth by Northampton County Council and the EU.

Learn more about the order fulfilment process

Pick and pack is one of the steps in the order fulfilment process. Discover what else is involved below and why our order fulfilment service is different.

A James and James team member unloads a box from a van, as part of the order fulfilment process

Goods in

Send us your stock, and our experienced team check it carefully and find a home for it in one of our fulfilment centres, ready for your first flurry of orders.

Pallet and pick storage aisles within James and James's UK fulfilment warehouse

Warehousing and storage

We store your items in our UK, US or New Zealand fulfilment centres. Thanks to our cloud-based technology, you’ll always be able to track your stock levels and location.

A Royal Mail worker loads trolleys onto a van, as part of the order fulfilment process


Packed orders are automatically allocated to the most cost and time-effective shipping service, and sent to the carrier. 98% of orders are shipped the same day.

James and James's fulfilment software being used in the fulfilment centre

Returns management

Your customers get an easy online returns process. You get new insight into reasons for returns, as well as the option to inspect or re-stock the products.

Want to know more?
Request a call back today

Contact us now and one of our experienced Fulfilment Consultants will call you back. They’ll take time to understand your business, show you around our software and provide a tailored proposal.

Darren - one of our Fulfilment Centre Managers