A James and James team member takes items from a picking trolley at a packing desk

What is picking and packing in a warehouse?

Pick and pack is a critical step in the order fulfilment process. First, all items in a customer’s order are collected (picked) from their storage locations. Next, the items are put in appropriate packaging (packed), ready for shipping to the customer.

The speed, skill and accuracy of the process has a big impact on your customer experience. When orders arrive late, damaged or containing the wrong items, your customers are less likely to recommend or buy from you again.

Fortunately, James and James’s pick and pack fulfilment service is here to help.

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Why choose us as your pick and pack warehouse?

Our technology integrates with your online store, to automatically receive orders. We then pick, pack and ship 98.0% of them on the same day, with 99.9% accuracy. Here’s why we’re among the best pick and pack companies around.

James and James team members are trained on our pick and pack process

An optimised process

To maintain our industry-leading accuracy and efficiency, we’ve been continuously improving our pick and pack services since 2010.

Today, all new and seasonal team members are trained the James and James way. You can even see who processed each of your orders via ControlPort – our cloud-based order fulfilment software.

This transparency and traceability ensures that our service is consistent, no matter how busy we are or which of our fulfilment centres you choose.

Efficient warehousing

Because we specialise in order fulfilment for fast-moving consumer brands, each of our locations is designed as an efficient pick and pack warehouse.

To ensure every order is shipped as quickly as possible, inventory is primarily held in pick storage. Our software then guides pickers around the aisles, automatically calculating the most efficient route.

The system also uses a combination of weight, visual and barcode checks, to help the team pick and pack the right items.

Technology guides a James and James team member around our aisles, as part of the pick and pack process
A James and James team member scans a product barcode inside the fulfilment warehouse

Efficient warehousing

Because we specialise in order fulfilment for fast-moving consumer brands, each of our locations is designed as an efficient pick and pack warehouse.

To ensure every order is shipped as quickly as possible, inventory is primarily held in pick storage. Our software then guides pickers around the aisles, automatically calculating the most efficient route.

The system also uses a combination of weight, visual and barcode checks, to help the team pick and pack the right items.

A James and James team member chooses from different packaging options at a packing desk

Packaging options to suit everyone

Depending on the size of your products and orders, we offer a range of recycled and recyclable packaging and void fill options as standard. This includes mailing bags, book wraps and boxes.

Each packing slip and shipping label is customised with your brand’s logo and business details. So your customers will never know that a third-party is handling your pick, pack and dispatch.

If you take more than 500 orders every month, you’ll also have the option to use fully branded, custom packaging.

Online tracking for your customers

When we receive an order from your online store, we email the customer a unique link to ViewPort – an online portal, customised with your logo, where they can track its progress in real time.

They’ll know exactly when their order has been picked and packed, labelled and dispatched. They can also use ViewPort to follow tracked shipping services and initiate returns.

Convenient and intuitive, ViewPort provides the kind of eCommerce customer experience that keeps shoppers coming back for more.

eCommerce customers can use ViewPort to track the status of their order through pick and pack, labeling and shipping
eCommerce customers can use ViewPort to track the status of their order through pick and pack, labeling and shipping

Online tracking for your customers

When we receive an order from your online store, we email the customer a unique link to ViewPort – an online portal, customised with your logo, where they can track its progress in real time.

They’ll know exactly when their order has been picked and packed, labelled and dispatched. They can also use ViewPort to follow tracked shipping services and initiate returns.

Convenient and intuitive, ViewPort provides the kind of eCommerce customer experience that keeps shoppers coming back for more.

How have our pick and pack services helped other brands?

A Thunderbirds toy from Anderson Entertainment, fulfilled by James and James

Anderson Entertainment saves 8 hours a week on customer service time

By outsourcing to us, the production company behind Thunderbirds and Captain Scarlet has improved stock control, pick and pack accuracy, and returns handling, leading to a reduction in queries from customers.

“My visit to James and James’s fulfilment centre felt a bit like I was stepping into Thunderbird 2’s hangar, which is strangely appropriate, as they’ve gone on to become our International Rescue.” – Jamie Anderson, Director

Read Anderson Entertainment's success story

Anne Beauty doubles turnover, cuts time spent processing orders by 75%

By setting up a Shopify store and integrating with James and James, Anne Beauty has saved time processing orders, and re-focused on growth.

“I wouldn’t hesitate to recommend James and James. Their level of service, advice and professionalism has been outstanding – it’s taken away many of the issues and risks of scaling our business.” – Shareen Akhtar, Founder

Read Anne Beauty's success story

An Armadillo Merino t-shirt, fulfilled by James and James

Armadillo Merino shoots for the stars

With a customer base of soldiers, firefighters and even NASA astronauts, Armadillo Merino needed a global fulfilment partner that could deliver on time, every time.

“We’re building an international brand with a reputation for high-performance garments that solve health and wellbeing issues. We see James and James as an important partner in this global marketing strategy.” – Andy Caughey, Co-founder

Read Armadillo Merino's success story

Auteur Limited grows sales and product line

With a focus on design-led, sustainable products, Auteur Limited has “grown massively” with support from James and James, and our off-the-shelf WooCommerce integration.

“What’s great about WooCommerce and James and James is that we get notifications if there’s a problem, meaning we can really stay on top of the orders. We’d 100% recommend it.” – Kirstie Pendry, Marketing Associate

Read Auteur Limited's success story

Luckies london

Luckies of London saves 23 days per year of customer service time

The cool and quirky gift company chose to move its fulfilment to James and James, as its previous provider was struggling to cope with the ever-increasing volume of dispatches.

“We are now confident we are partnered with the right fulfilment provider. We look forward to many more happy customers around the world receiving their orders from James and James.” – Caroline Burman, Retail Manager

Read Luckies of London's success story

An eye shadow palette with the MEMI logo

MEMI – a growing cosmetics brand – competes with global giants

When building a unique vegan makeup brand, MEMI enlisted James and James to manage stock and deliver quickly, even during influencer-driven sales spikes.

"When people buy online, it’s not just the website experience that’s important, it’s how quickly they get the product. James and James offers a fantastic service and we’ve had great reviews from customers.” – Jack Thompson, Co-founder

Read MEMI's success story

Protein empire

Protein Empire saves money and grows faster

Protein Empire – an innovative sports nutrition brand – has reduced wastage, improved customer experience and grown 50% month-on-month since working with us.

“James and James Fulfilment provides everything required to run a growing eCommerce business successfully.” – William Evans, Managing Director

Read Protein Empire's success story

Regis eCommerce stock

Regis increases efficiency, accuracy and cost savings

Our technology enables the haircare giant to run its direct-to-consumer business more efficiently, with sales trend data and live stock levels more visible than before.

"The online software and data visibility is second to none and the best on the market.”
– Graham Kay, Project Manager.

Read Regis's success story

Sureflap cat flap

SureFlap achieves 96% customer satisfaction and 68% profit increase

By providing live reporting, order status updates and tracking information, we’ve made a huge difference to the pet doors and accessories retailer.

“James and James’s IT system is intuitive, exceptionally easy to use and the data retrieval is incredibly fast.” – Andy Bank, Commercial Director

Read SureFlap's success story

A model wearing a muscle-fit t-shirt from TAILORED ATHLETE

TAILORED ATHLETE makes big gains stateside

The muscle-fit apparel brand has grown 2,500% year-on-year, with help from our global fulfilment centres and user-friendly software.

“It's made things more efficient. We now work with a supply chain specialist, who uses the James and James system to watch stock on a weekly basis, and tell us what to order and when.” – Harry Simonis, Founder

Read TAILORED ATHLETE's success story

The Literary Gift Company

The Literary Gift Company gains the “brainspace” to double turnover

The Literary Gift Company has solved storage issues, reclaimed valuable time and doubled its turnover in four years, by outsourcing its fulfilment to us.

“There’s no way we could’ve managed the volume of orders we receive at Christmas now. Outsourcing was definitely the right thing to do.” – Dani Hall, Founder

Read The Literary Gift Company's success story

Want to know more?
Request a call back today

Contact us now and one of our experienced Fulfilment Consultants will call you back. They’ll take time to understand your business, show you around our software and provide a tailored proposal.

Darren - one of our Fulfilment Centre Managers

Want to know more? Request a call back today

Contact us now and one of our experienced Fulfilment Consultants will call you back. They’ll take time to understand your business, show you around our software and provide a tailored proposal.

Want to know more? Request a call back today

Contact us now and one of our experienced Fulfilment Consultants will call you back. They’ll take time to understand your business, show you around our software and provide a tailored proposal.

Ramanjeet - one of our Fulfillment Consultants

Learn more about the order fulfilment process

Pick and pack is just part of our order fulfilment service. We also take care of everything – from receiving and storing stock from your manufacturers, to shipping products to your customers, and even handling any returns.

A James and James team member unloads a box from a van, as part of the order fulfilment process

Goods in

Send your inventory to one of our international fulfilment centres.

Pallet and pick storage aisles within James and James's UK fulfilment warehouse

Warehousing

Your stock is stored safely and securely, ready for orders to come in.

A James and James team member takes items from a picking trolley at a packing desk

Pick and pack

We receive orders from your online store and get them ready to send.

A Royal Mail worker loads trolleys onto a van, as part of the order fulfilment process

Shipping

We ship orders quickly to your customers via our courier network.

A James and James team member checks a returned item, as part of the returns management process

Returns

Returned orders come back to our fulfilment centres for processing.