Fast, accurate pick and pack that delights customers
Pick and pack is a critical step in the order fulfilment process. First, all items in a customer’s order are collected (picked) from their storage locations. Next, the items are put in appropriate packaging (packed), ready for shipping to the customer.
The speed, skill and accuracy of the process has a big impact on your customer experience. When orders arrive late, damaged or containing the wrong items, your customers are less likely to recommend or buy from you again.
Fortunately, James and James’s pick and pack fulfilment service is here to help. Our technology integrates with your online store, to automatically receive orders. We then pick, pack and ship 98% of them on the same day, with 99.999% accuracy. Here’s how it works. Got any questions?
An optimised process
To maintain our industry-leading accuracy and efficiency, we’ve been continuously improving our pick and pack process since 2010.
Today, all new and seasonal team members are trained the James and James way. You can even see who processed each of your orders via ControlPort – our cloud-based order fulfilment software.
This transparency and traceability ensures that our service is consistent, no matter how busy we are or which of our fulfilment centres you choose.
To ensure every order is shipped as quickly as possible, inventory is primarily held in pick storage. Our warehouse management system software then guides pickers around the aisles, automatically calculating the most efficient route.
The system also uses a combination of weight, visual and barcode checks, to help the team pick and pack the right items. Our error rate is less than one in every 200,000 orders.
Packaging options to suit everyone
Depending on the size of your products and orders, we offer a range of recycled and recyclable packaging and void fill options as standard. This includes mailing bags, book wraps and boxes.
Each packing slip and shipping label is customised with your brand’s logo and business details. So your customers will never know that a third-party is handling your pick, pack and despatch.
If you take more than 500 orders every month, you’ll also have the option to use fully branded, custom packaging.
Online tracking for your customers
When we receive an order from your online store, we email the customer a unique link to ViewPort – an online portal, customised with your logo, where they can track its progress in real time.
Convenient and intuitive, ViewPort provides the kind of eCommerce customer experience that keeps shoppers coming back for more.
Don’t just take our word for it
We’re one of the best-recognised order fulfilment companies around. Since 2010, we’ve been awarded for growth and innovation, certified to handle food and organic produce, and sponsored for digital business growth by Northampton County Council and the EU.
Send us your stock, and our experienced team check it carefully and find a home for it in one of our fulfilment centres, ready for your first flurry of orders.
We store your items in our UK, US or New Zealand fulfilment centres. Thanks to our cloud-based technology, you’ll always be able to track your stock levels and location.
Packed orders are automatically allocated to the most cost and time-effective shipping service, and sent to the carrier. 98% of orders are shipped the same day.
Your customers get an easy online returns process. You get new insight into reasons for returns, as well as the option to inspect or re-stock the products.