Fulfilment services for food and drink brands

We work with many leading food and drink companies as their outsourced fulfilment partner, from boutique brands to household names. Your consumable goods are stored in our ambient fulfilment centres, then picked, packed and despatched to your customers on order.

From snack bars and coffee beans, to foodie subscriptions and organic wholefoods, we place importance on delicate handling, clean storage and protective packaging for your products.

As part of our end-to-end fulfilment service, our team carry out bespoke inventory management processes including batch control, stock rotation and quality assurance checks well before your products arrive in the hands of your customers.

With award-winning ControlPort software at your fingertips, you’ll have every ‘food for thought’ insight you need to scale up your online brand.

Why use our food and drink fulfilment service?

An image of pick and pack storage used as part of James and James's eCommerce fulfilment services

Clean, certified warehouse

We’re Soil Association certified (licence number DT25407) and have a five-star food hygiene rating. This means:

  • We comply with European organic regulations (EC) No 834/2007 and (EC) No 889/2008
  • Have strict processes for receiving goods and controlling stock
  • Keep examples of product labelling and packaging for the products we store
  • Keep our facility clean at all times

Serving up a delightful customer experience

Our fulfilment service is ideal for brands selling high levels of food and drink consumables at pace. As soon as your customer hits ‘add to basket’, our focus is on accuracy and speed in getting those products out of our fulfilment centre doors, to their door.

  • Expertly packed items, to minimise damage
  • Same-day despatch and speedy delivery
  • End-to-end online tracking of their order from checkout to doorstep
  • Branded packaging when you take 1,000+ orders per month
A plain, undamaged box ready for shipping and delivery
A plain, undamaged box ready for shipping and delivery

Serving up a delightful customer experience

Our fulfilment service is ideal for brands selling high levels of food and drink consumables at pace. As soon as your customer hits ‘add to basket’, our focus is on accuracy and speed in getting those products out of our fulfilment centre doors, to their door.

  • Expertly packed items, to minimise damage
  • Same-day despatch and speedy delivery
  • End-to-end online tracking of their order from checkout to doorstep
  • Branded packaging when you take 1,000+ orders per month
An example of how best before dates and inventory can be tracked with James and James's order fulfilment software

Strict batch control

When you choose us as your food and drink warehouse, you also get access to our unique order fulfilment software. This captures best before end (BBE) dates, serial numbers and barcodes, enabling you to:

  • Segregate food and drink products into batches
  • Specify which batches are used when
  • Trace which batch was used in which order
  • Hold less stock, reducing your costs

What do our food and drink clients say?

Growth-focused Kopi Luwak Company finds time to build on US presence

With ongoing fulfilment and shipping pain points becoming too much, The Kopi Luwak Company decided to outsource and in doing so, gained back time to hone in on UK and US growth strategies.

Before we switched to James and James, I spent multiple hours a week, checking over shipped orders, updating tracking details, ensuring orders processed correctly. This directly impacted my ability to focus on the core business and the growth of the business.

– Owen Carter, Director, The Kopi Luwak Company

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