A photograph of staff at James and James in an office environment

Here to create change

James and James. The two Cambridge grads trying to make ends meet selling honey online. Spotting the failings of the fulfilment industry, they hatched a plan to address them (and cause major, intentional disruption).

Said disruption came along in 2010 in the form of James and James Fulfilment – the first, digital-native fulfilment house in the UK

From that point onwards, our growth accelerated. We established ourselves stateside and earned a reputation for doing things differently, creating change for the better, and delivering real results.

Today, we’re a Fast Track 100 company (modestly) boasting; two Queen’s Award accolades for Enterprise and International Trade, Financial Times 1000 status (two years running), and a workforce of over 200 status-quo challengers.

Our mission and culture

Our mission is simple:

To challenge the industry, create change for the better and deliver 100 million orders to happy customers.

We achieve it through our culture code.

A steep climb - a metaphor for challenging the status quo

We challenge

We challenge the norm, explore new ideas, innovate and never settle for the way it’s always been done. We challenge ourselves with ambitious targets and achieve them through clear communication and open feedback.

We create

We think big and create processes and solutions that scale with us and our clients. We document and systemise tasks, but we never take our processes for granted – we question and evolve them for scale and competitive edge.

We deliver

We always work to exceed our promises, and go above and beyond to delight our clients and their customers. Above all, we make things happen with a can-do attitude and tireless pursuit of results.

A few milestones on our journey so far

Sept 2022

We further expand into the US

Viva Las Vegas! We open our second fulfilment centre in the US, which joins our previously established site in Ohio.

Nov 2021

We win Employer of The Year at the Northamptonshire Business Excellence Awards

We believe in investing in our employees, through training and upskilling, which is why 85% of the management team are homegrown.

Dec 2020

We join the Fast Track 100 for the second time

Securing our second Sunday Times Fast Track 100 ranking is a testament to our already-rapid growth trajectory. 2020’s special edition specifically highlights the important contribution that private companies have made to the UK during the Covid-19 pandemic.

Apr 2020

We win a second Queen’s Award

Having grown export sales 1,700% over five years, we win a second Queen’s Award for Enterprise – this time for International Trade, following a first for Innovation in 2016.

Mar 2020

LDC invests £11 million in us

Shortly after our tenth birthday, we receive our first outside investment – £11 million from private equity firm LDC, part of Lloyds Banking Group.

Mar 2019

We join the FT1000 (again)

We rank on the FT1000 – the Financial Times’ list of Europe’s fastest-growing companies – for the second year running, thanks to consistent revenue and team growth.

Nov 2018

The Fast Track 100 ranks us

We rank #83 on a prestigious league table of Britain’s fastest-growing private companies. It follows a ranking among the European Inc. 5,000 the previous year.

May 2016

We expand our locations

We move our headquarters from Cambridge to a larger fulfilment centre in Northampton. We also open our first US location in Columbus, Ohio.

April 2014

The Soil Association certifies us

We’re one of the first fulfilment centres in the world to be certified by the Soil Association. It enables us to handle a wide variety of organic products.

Dec 2012

We disrupt an industry

We drag logistics into the 21st century with agile best practice and cloud-based technology. We grow 300% year-on-year for two years running.

Feb 2010

James and James Fulfilment is born

When Messrs Hyde and Strachan can’t find a modern fulfilment solution for the eCommerce business they run, they decide to build their own.

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Join us for our next adventure

We’re always looking for go-getters who challenge the status quo, create change for the better and deliver real results.

You won’t be afraid to step out of your comfort zone, think big and question the way things are done.

Liking tea, cake and the occasional Nerf Gun battle is optional.

A James and James team member in the fulfilment centre