Reach customers worldwide through our network of international fulfilment centres
With a network of fulfilment centres in the UK, US and New Zealand – plus more coming soon – James and James can help you reach customers both locally or globally.
- Hold stock in one or all of our locations, depending on your needs
- Offer fast, low-cost shipping to customers worldwide
- Optimise your operations with our standardised processes and technology
Why use our fulfilment centres?
Our fulfilment centres take care of everything – from the storage of products, to the pick, pack and despatch of online orders, to the handling of any returns. So you can outsource your order fulfilment to us and focus on other things.
Scale up your fulfilment fast
Our fulfilment centres are specifically designed for fast-moving consumer brands, ensuring the right item gets to the right customer at the right time. With us, you get:
- 98.0% same-day despatch
- 99.9% pick and pack accuracy
- A reliable service, no matter how fast you grow or how big your sales spikes get
Retain control over your inventory
All of our fulfilment centres run on ControlPort – our award-winning order fulfilment software. This enables you to manage your global operations from one simple, cloud-based interface.
- Integrate your online store(s) and choose which locations ship which orders
- Manage and control your inventory across all fulfilment centres
- Monitor the status of orders in real time – and provide online tracking to your customers too
Where are our fulfilment centres located?
We picked our current locations to provide a brilliant delivery experience across Europe, North America and Australasia. With plans to add a West Coast and a European fulfilment centre soon, that experience will get even better.
Northampton, UK
Our UK fulfilment centre is strategically placed in central England, within close proximity to both national courier hubs and international airports.
Ohio, US
Situated in the east central location of Ohio, our US fulfilment centre provides 2-3 day shipping across North America.
Auckland, New Zealand
Run in partnership with New Zealand Post, our Auckland fulfilment centre gives fast access to both domestic and Australasian markets.
FAQs
What does a fulfilment centre do?
A fulfilment centre is a large, warehouse-like building that stores products for a retailer. When the retailer receives an order from a customer, staff in the fulfilment centre gather together the products and prepare them for shipping – a process called pick and pack. A courier then collects the order from the fulfilment centre and delivers it to the customer.
How do fulfilment centres work?
Fulfilment centres usually work in a number of teams, focussed on different tasks. For example, receiving goods in bulk from a supplier; organising how and where they’re stored; picking and packing orders as they come in; despatching packed orders to couriers; and receiving returned items and organising refunds or exchanges.
What do fulfilment centres cost?
Different fulfilment centres have different pricing models, but, in general, the cost of using a fulfilment centre will depend on a variety of factors. These include the volume of stock you want to store; the size and weight of your products; how many orders you take; how complex these orders are to pick and pack; and which shipping services you want to use.
Case study: Anne Beauty doubles turnover, cuts time spent processing orders by 75%
By setting up a Shopify store and integrating with James and James, Anne Beauty has saved time processing orders, and re-focused on growth.
“We came down to the fulfilment centre and were in awe of the set up – the level of automation and the quality of the ControlPort software. I wouldn’t hesitate to recommend James and James. Their level of service, advice and professionalism has been outstanding.” – Shareen Akhtar, Founder