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Order fulfilment services for fast-growing brands
For over a decade, James and James has enabled online stores to achieve their ambitions, with our order fulfilment services.
Grow your sales
Turn your marketing tap on, safe in the knowledge that your fulfilment will scale to meet peaks in demand.
Delight your customers
Wave goodbye to bad reviews and “Where’s my order?” emails, with fast, accurate, trackable fulfilment.
Optimise your operations
Channels, couriers, inventory. Manage it all with real-time insights from ControlPort - our cloud-based fulfilment platform.
From fulfilment centre to consumer
(and sometimes back again)
Our order fulfilment service takes care of everything. We receive stock from your manufacturers, ship products to your customers, and handle any returns. You and your customers can track the whole process and every individual step live online.
Warehousing and storage
We receive stock from your suppliers, check it, and store it in our international fulfilment centres. Product barcodes, photos, weights and dimensions are all captured in ControlPort, laying the foundations for accurate fulfilment and stock control.
Pick and pack
Our platform integrates with your sales channels, retrieving orders as they come in. Thanks to our quadruple checks, we pick and pack them with an industry-leading accuracy of 99.999%. You can monitor progress live online and make amendments, if needed.
Shipping
We ship 98.0% of orders same-day via our global network of couriers. Thanks to the economies of scale we achieve – and the performance audits ControlPort provides – you get the most time and cost-effective shipping services.
Returns management
Our pick and pack checks help eliminate returns due to incorrect or damaged items. But when they happen for other reasons, our platform makes it easy for consumers to initiate returns and gives you useful data on them.
Optimised for small, light, consumer goods
Our order fulfilment services are optimised for fast-moving consumer goods that are smaller than a football and lighter than a laptop. Here are just a few of the markets we serve.
CBD oil fulfilment
Our organic warehouse, batch control, fast shipping and discrete packaging help brands deliver an exceptional customer experience in the fast-growing CBD oil market. CBD products we fulfil range from oils to capsules, creams to gummies.
Fashion fulfilment
Fashion brands can improve their customer experience and profitability with us. Through our processes and technology, we offer fast, accurate shipping, trackable online returns, and simple inventory management.
Cosmetics fulfilment
We help a wide range of hair and skin care brands meet the needs of today’s online shoppers. Expertly packed items, same-day shipping and online tracking ensure the right order reaches the right customer as fast as possible – without breakages.
Organic fulfilment
As one of the first warehouses to be organically certified by the Soil Association, we’ve become the natural choice for organic brands. We store, pick, pack and ship a variety of organic produce, including food, supplements and beauty items.
Pet accessories fulfilment
From cat flaps to dog leads to animal supplements, we fulfil a wide range of pet supplies. Our service helps brands increase repeat purchase rates, improve their customer experience and better manage their stock with strict batch control.
Stationery and gift fulfilment
When it comes to selling stationery and gifts, presentation and speed of delivery is key. Through our network of clean, secure fulfilment centres, we ship orders rapidly and ensure everyone is packaged perfectly, ready for their recipient.
Subscription box fulfilment
The subscription box market is set to grow rapidly, as start-ups and established brands hop on the trend. We help them build customer loyalty, with fast shipping, online tracking and custom packaging for subscription products.
Supplement and vitamin fulfilment
Whether you’re selling protein powder or vitamin supplements, our organically certified warehouse is the ideal place to store and ship your products. We also offer strict batch control, helping you trace which products were sold when.
Luxury fulfilment
Quite rightly, customers expect their luxury product orders to arrive untarnished and on time. Our global fulfilment centres are equipped with 24/7 surveillance and restricted access areas to house precious luxury items securely. We'll then pack with care, ready for despatch to your eagerly-awaiting customers.
Toys and games fulfilment
Nothing says 'ruined birthday party' more than an undelivered, or even incorrect, toy gift. Whether you've crowdfunded a new toy collection, or you're an established industry giant, our game plan is to ensure your customer orders arrive on time and in perfect condition.
Sports accessories and apparel fulfilment
Our priority is to keep the order fulfilment of your sports accessories and apparel products in top shape. From warehousing, pick and pack, to fast shipping and returns management, you'll reclaim time, trim costs and achieve your wider business goals and ambitions.
Food and drink fulfilment
Snack bars, coffee beans, beer, organic wholefoods; we place importance on delicate handling, clean ambient storage and protective packaging for all types of consumable goods. With ControlPort, you'll have all the 'food for thought' insight you need.
The secret to our service
Come for our order fulfilment service and we’ll give you ControlPort – our order fulfilment software. Real-time, cloud-based and award-winning, it integrates with top eCommerce platforms and offers operational insights you never knew you needed.
Learn more about our platform
Amazon fulfilment
Ship your Amazon orders through us or replace Fulfilment by Amazon (FBA) entirely.
Shopify fulfilment
Integrate your Shopify shop, and your orders and stock will be updated in real time.
WooCommerce shipping
Use WooCommerce – the popular WordPress plugin – to quickly fulfil with us.
Magento shipping
Our Magento integration can easily access orders from this shopping cart for processing.
What do other brands say about our order fulfilment services?
Dragons' Den entrepreneur Hanna Sillitoe values accuracy, value, intel and most importantly - security
After discovering her first outsourced fulfilment company were stealing her products and struggling to keep up with orders, Hanna made the switch and put her trust in James and James.
The staff welfare, security and pick/pack process at James and James is the best I’ve seen anywhere.
– Hanna Sillitoe, Founder, Hanna Sillitoe
Tina Davies Professional’s international expansion is a stroke of genius
Tina Davies Professional wanted to deliver their cosmetic products to artists in the UK and Europe which meant appointing a trusted UK-based fulfilment partner. James and James is now relied upon to run the European and UK part of the business.
James and James’s combination of dedicated support, online dashboard, and sophisticated tech-enabled fulfilment process was a clear winner.
– Luke Davies, Founder, Tina Davies Professional
James and James supports Nutravita’s brand diversification strategy
Established in 2014, with many more years of experience in health and wellbeing, Nutravita is continually updating its product ranges of supplements and vitamins, to help people live healthier lives.
By partnering with James and James, we’re able to spend less time packing and shipping orders, and have more time to focus on plans to grow our company.
– Arash Peyami, CEO/Founder, Nutravita
Bare Conductive builds a global brand and community
James and James has helped the Printed Electronics pioneers reach thousands of engineers, designers and developers, and get time back for design, marketing and sales.
James and James has been a crucial partner in growing our community, cutting our costs and putting our business at the forefront of Printed Electronics.
– Bibi Nelson, Co-founder, Bare Conductive
Cambridge Mask Co meets 2,500% increase in demand with James and James
The provider of military-grade face masks has been able to ship five-figure batches of masks rapidly, as COVID-19 created unprecedented demand from consumers and healthcare organisations.
James and James is an essential element in our ability to help the UK and international community respond to COVID-19.
– Christopher Dobbing, Founder and CEO, Cambridge Mask Co
Dope Ropes takes a leap of faith amidst pandemic chaos
The retro jump ropes brand turned to James and James, when demand for its home fitness products surged during the COVID-19 lockdown.
I have an edge over people who drop ship products, which can take ages to arrive, and I can also compete with the likes of Amazon on speed.
– Keon Ghaharian, Co-founder, Dope Ropes
“Freaky fast” delivery helps Frenchie Bulldog double European sales in two years
The US-based pet supply brand choose James and James to support its European launch, thanks to the advice of our friendly team. Two years on, its sales have doubled and it's built a loyal fanbase this side of the pond.
James and James has given us quite the reputation! It’s so satisfying to know that we have a strong team behind us as we continue to grow.
– Victoria Shanley, Global Distribution and Social Media Management, Frenchie Bulldog
Protein Empire saves money and grows faster
Protein Empire – an innovative sports nutrition brand – has reduced wastage, improved customer experience and grown 50% month-on-month since working with us.
James and James Fulfilment provides everything required to run a growing eCommerce business successfully.
– William Evans, Managing Director, Protein Empire
Supplement store sees growth thanks to James and James Fulfilment
for the Ageless is a food supplement store, specialising in groundbreaking herbal and multivitamin formulas, aimed at “people who see ‘complete wellbeing’ as the new ‘beautiful'”.
We chose James and James for their ethical and organic standards, and slick software system and processes.
– Daniel, Director, for the Ageless
See ControlPort in action
Come and take an in-depth look at ControlPort - the original cloud-based order fulfilment platform.
We built it, shaped it and continue to develop it with eCommerce scalability front-of-mind. Our demo is tailored to you and the nature of your business, so we won't follow a formalised structure - you ask the questions, we'll answer them.
- Find out what makes it 'award-winning'
- Discover actionable insights for your online brand
- Hear how it's helped eCommerce businesses achieve considerable growth
- Explore ViewPort - our real-time, customer facing order tracking software
- Wonder how you ever managed without it
We rely on ControlPort to run the European and UK parts of our business.
- Luke Davies, Founder, Tina Davies Professional
Read the case study