Order fulfilment services for fast-growing brands

For over a decade, James and James has enabled online stores to achieve their ambitions, with our order fulfilment services.

Grow your sales

Turn your marketing tap on, safe in the knowledge that your fulfilment will scale to meet peaks in demand.

Delight your customers

Wave goodbye to bad reviews and “Where’s my order?” emails, with fast, accurate, trackable fulfilment.

Optimise your operations

Channels, couriers, inventory. Manage it all with real-time insights from ControlPort - our cloud-based fulfilment platform.

From fulfilment centre to consumer
(and sometimes back again)

Our order fulfilment service takes care of everything. We receive stock from your manufacturers, ship products to your customers, and handle any returns. You and your customers can track the whole process and every individual step live online.

Warehousing and storage

We receive stock from your suppliers, check it, and store it in our international fulfilment centres. Product barcodes, photos, weights and dimensions are all captured in ControlPort, laying the foundations for accurate fulfilment and stock control.

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Warehousing and storage - one of our order fulfilment services
Pick and pack - one of our order fulfilment services

Pick and pack

Our platform integrates with your sales channels, retrieving orders as they come in. Thanks to our quadruple checks, we pick and pack them with an industry-leading accuracy of 99.999%. You can monitor progress live online and make amendments, if needed.

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Shipping

We ship 98.0% of orders same-day via our global network of couriers. Thanks to the economies of scale we achieve – and the performance audits ControlPort provides – you get the most time and cost-effective shipping services.

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Shipping - one of our order fulfilment services
Returns management - one of our order fulfilment services

Returns management

Our pick and pack checks help eliminate returns due to incorrect or damaged items. But when they happen for other reasons, our platform makes it easy for consumers to initiate returns and gives you useful data on them.

Learn more

Warehousing and storage - one of our order fulfilment services

Warehousing and storage

We receive stock from your suppliers, check it, and store it in our international fulfilment centres. Product barcodes, photos, weights and dimensions are all captured in ControlPort, laying the foundations for accurate fulfilment and stock control.

Learn more

Pick and pack - one of our order fulfilment services

Pick and pack

Our platform integrates with your sales channels, retrieving orders as they come in. Thanks to our quadruple checks, we pick and pack them with an industry-leading accuracy of 99.999%. You can monitor progress live online and make amendments, if needed.

Learn more

Shipping - one of our order fulfilment services

Shipping

We ship 98.0% of orders same-day via our global network of couriers. Thanks to the economies of scale we achieve – and the performance audits ControlPort provides – you get the most time and cost-effective shipping services.

Learn more

Returns management - one of our order fulfilment services

Returns management

Our pick and pack checks help eliminate returns due to incorrect or damaged items. But when they happen for other reasons, our platform makes it easy for consumers to initiate returns and gives you useful data on them.

Learn more

Optimised for small, light, consumer goods

Our order fulfilment services are optimised for fast-moving consumer goods that are smaller than a football and lighter than a laptop. Here are just a few of the markets we serve.

CBD oil products, as fulfilled by James and James

CBD oil fulfilment

Our organic warehouse, batch control, fast shipping and discrete packaging help brands deliver an exceptional customer experience in the fast-growing CBD oil market. CBD products we fulfil range from oils to capsules, creams to gummies.

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Fashion products, as fulfilled by James and James

Fashion fulfilment

Fashion brands can improve their customer experience and profitability with us. Through our processes and technology, we offer fast, accurate shipping, trackable online returns, and simple inventory management.

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Cosmetics products, as fulfilled by James and James

Cosmetics fulfilment

We help a wide range of hair and skin care brands meet the needs of today’s online shoppers. Expertly packed items, same-day shipping and online tracking ensure the right order reaches the right customer as fast as possible – without breakages.

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Organic products, as fulfilled by James and James

Organic fulfilment

As one of the first warehouses to be organically certified by the Soil Association, we’ve become the natural choice for organic brands. We store, pick, pack and ship a variety of organic produce, including food, supplements and beauty items.

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Pet supplies, as fulfilled by James and James

Pet accessories fulfilment

From cat flaps to dog leads to animal supplements, we fulfil a wide range of pet supplies. Our service helps brands increase repeat purchase rates, improve their customer experience and better manage their stock with strict batch control.

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Stationery and gifts, as fulfilled by James and James

Stationery and gift fulfilment

When it comes to selling stationery and gifts, presentation and speed of delivery is key. Through our network of clean, secure fulfilment centres, we ship orders rapidly and ensure everyone is packaged perfectly, ready for their recipient.

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Subscription box fulfilment

The subscription box market is set to grow rapidly, as start-ups and established brands hop on the trend. We help them build customer loyalty, with fast shipping, online tracking and custom packaging for subscription products.

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Supplement and vitamin fulfilment

Whether you’re selling protein powder or vitamin supplements, our organically certified warehouse is the ideal place to store and ship your products. We also offer strict batch control, helping you trace which products were sold when.

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An icon of an engagement ring to represent luxury fulfilment

Luxury fulfilment

Quite rightly, customers expect their luxury product orders to arrive untarnished and on time. Our global fulfilment centres are equipped with 24/7 surveillance and restricted access areas to house precious luxury items securely. We'll then pack with care, ready for despatch to your eagerly-awaiting customers.

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An icon of a teddy bear and building blocks to represent toy fulfilment

Toys and games fulfilment

Nothing says 'ruined birthday party' more than an undelivered, or even incorrect, toy gift. Whether you've crowdfunded a new toy collection, or you're an established industry giant, our game plan is to ensure your customer orders arrive on time and in perfect condition.

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Sports accessories and apparel fulfilment

Our priority is to keep the order fulfilment of your sports accessories and apparel products in top shape. From warehousing, pick and pack, to fast shipping and returns management, you'll reclaim time, trim costs and achieve your wider business goals and ambitions.

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Food and drink fulfilment

Snack bars, coffee beans, beer, organic wholefoods; we place importance on delicate handling, clean ambient storage and protective packaging for all types of consumable goods. With ControlPort, you'll have all the 'food for thought' insight you need.

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The secret to our service

Come for our order fulfilment service and we’ll give you ControlPort – our order fulfilment software. Real-time, cloud-based and award-winning, it integrates with top eCommerce platforms and offers operational insights you never knew you needed.

Learn more about our platform
Amazon eCommerce fulfilment services integration

Amazon fulfilment

Ship your Amazon orders through us or replace Fulfilment by Amazon (FBA) entirely.

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Shopify eCommerce fulfilment services integration

Shopify fulfilment

Integrate your Shopify shop, and your orders and stock will be updated in real time.

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WooCommerce eCommerce fulfilment services integration

WooCommerce shipping

Use WooCommerce – the popular WordPress plugin – to quickly fulfil with us.

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Magento eCommerce fulfilment services integration

Magento shipping

Our Magento integration can easily access orders from this shopping cart for processing.

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What do other brands say about our order fulfilment services?

Dragons' Den entrepreneur Hanna Sillitoe values accuracy, value, intel and most importantly - security

After discovering her first outsourced fulfilment company were stealing her products and struggling to keep up with orders, Hanna made the switch and put her trust in James and James.

The staff welfare, security and pick/pack process at James and James is the best I’ve seen anywhere.

– Hanna Sillitoe, Founder, Hanna Sillitoe

Tina Davies Professional’s international expansion is a stroke of genius

Tina Davies Professional wanted to deliver their cosmetic products to artists in the UK and Europe which meant appointing a trusted UK-based fulfilment partner. James and James is now relied upon to run the European and UK part of the business.

James and James’s combination of dedicated support, online dashboard, and sophisticated tech-enabled fulfilment process was a clear winner.

– Luke Davies, Founder, Tina Davies Professional

James and James supports Nutravita’s brand diversification strategy

Established in 2014, with many more years of experience in health and wellbeing, Nutravita is continually updating its product ranges of supplements and vitamins, to help people live healthier lives.

By partnering with James and James, we’re able to spend less time packing and shipping orders, and have more time to focus on plans to grow our company.

– Arash Peyami, CEO/Founder, Nutravita

Bare Conductive builds a global brand and community

James and James has helped the Printed Electronics pioneers reach thousands of engineers, designers and developers, and get time back for design, marketing and sales.

James and James has been a crucial partner in growing our community, cutting our costs and putting our business at the forefront of Printed Electronics.

– Bibi Nelson, Co-founder, Bare Conductive

Cambridge Mask Co meets 2,500% increase in demand with James and James

The provider of military-grade face masks has been able to ship five-figure batches of masks rapidly, as COVID-19 created unprecedented demand from consumers and healthcare organisations.

James and James is an essential element in our ability to help the UK and international community respond to COVID-19.

– Christopher Dobbing, Founder and CEO, Cambridge Mask Co

Dope Ropes takes a leap of faith amidst pandemic chaos

The retro jump ropes brand turned to James and James, when demand for its home fitness products surged during the COVID-19 lockdown.

I have an edge over people who drop ship products, which can take ages to arrive, and I can also compete with the likes of Amazon on speed.

– Keon Ghaharian, Co-founder, Dope Ropes

“Freaky fast” delivery helps Frenchie Bulldog double European sales in two years

The US-based pet supply brand choose James and James to support its European launch, thanks to the advice of our friendly team. Two years on, its sales have doubled and it's built a loyal fanbase this side of the pond.

James and James has given us quite the reputation! It’s so satisfying to know that we have a strong team behind us as we continue to grow.

– Victoria Shanley, Global Distribution and Social Media Management, Frenchie Bulldog

Protein Empire saves money and grows faster

Protein Empire – an innovative sports nutrition brand – has reduced wastage, improved customer experience and grown 50% month-on-month since working with us.

James and James Fulfilment provides everything required to run a growing eCommerce business successfully.

– William Evans, Managing Director, Protein Empire

Supplement store sees growth thanks to James and James Fulfilment

for the Ageless is a food supplement store, specialising in groundbreaking herbal and multivitamin formulas, aimed at “people who see ‘complete wellbeing’ as the new ‘beautiful'”.

We chose James and James for their ethical and organic standards, and slick software system and processes.

– Daniel, Director, for the Ageless


See ControlPort in action

Come and take an in-depth look at ControlPort - the original cloud-based order fulfilment platform.

We built it, shaped it and continue to develop it with eCommerce scalability front-of-mind. Our demo is tailored to you and the nature of your business, so we won't follow a formalised structure - you ask the questions, we'll answer them.

  • Find out what makes it 'award-winning'
  • Discover actionable insights for your online brand
  • Hear how it's helped eCommerce businesses achieve considerable growth
  • Explore ViewPort - our real-time, customer facing order tracking software
  • Wonder how you ever managed without it

We rely on ControlPort to run the European and UK parts of our business.

- Luke Davies, Founder, Tina Davies Professional
Read the case study

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