US - English
Order fulfilment services for fast-growing brands
For over a decade, James and James has enabled online stores to achieve their ambitions, with our order fulfilment services.
Grow your sales
Turn your marketing tap on, safe in the knowledge that your fulfilment will scale to meet peaks in demand.
Delight your customers
Wave goodbye to bad reviews and “Where’s my order?” emails, with fast, accurate, trackable fulfilment.
Optimise your operations
Channels, couriers, inventory. Manage it all with real-time insights from ControlPort - our cloud-based fulfilment platform.From fulfilment centre to consumer
(and sometimes back again)
Our order fulfilment service takes care of everything – from receiving stock from your manufacturers, to shipping products to your customers, to handling any returns. You and your customers can track the whole process live online.
Warehousing and storage
We receive stock from your suppliers, check it, and store it in our international fulfilment centres. Product barcodes, photos, weights and dimensions are all captured in ControlPort, laying the foundations for accurate fulfilment and stock control.
Pick and pack
Our platform integrates with your sales channels, retrieving orders as they come in. Thanks to our quadruple checks, we pick and pack them with an industry-leading accuracy of 99.999%. You can monitor progress live online and make amendments, if needed.
Shipping
We ship 98.0% of orders same-day via our global network of couriers. Thanks to the economies of scale we achieve – and the performance audits ControlPort provides – you get the most time and cost-effective shipping services.
Returns management
Our pick and pack checks help eliminate returns due to incorrect or damaged items. But when they happen for other reasons, our platform makes it easy for consumers to initiate returns and gives you useful data on them.
The secret to our service
Come for our order fulfilment service and we’ll give you ControlPort – our order fulfilment software. Real-time, cloud-based and award-winning, it integrates with top eCommerce platforms and offers operational insights you never knew you needed.
Learn more about our platform
Amazon fulfilment
Ship your Amazon orders through us or replace Fulfilment by Amazon (FBA) entirely.
Shopify fulfilment
Integrate your Shopify shop, and your orders and stock will be updated in real time.
WooCommerce shipping
Use WooCommerce – the popular WordPress plugin – to quickly fulfil with us.
Magento shipping
Our Magento integration can easily access orders from this shopping cart for processing.
Optimised for small, light, consumer goods
Our order fulfilment services are optimised for fast-moving consumer goods that are smaller than a football and lighter than a laptop. Here are just a few of the markets we serve.
CBD oil fulfilment
Our organic warehouse, batch control, fast shipping and discrete packaging help brands deliver an exceptional customer experience in the fast-growing CBD oil market. CBD products we fulfil range from oils to capsules, creams to gummies.
Fashion fulfilment
Fashion brands can improve their customer experience and profitability with us. Through our processes and technology, we offer fast, accurate shipping, trackable online returns, and simple inventory management.
Cosmetics fulfilment
We help a wide range of hair and skin care brands meet the needs of today’s online shoppers. Expertly packed items, same-day shipping and online tracking ensure the right order reaches the right customer as fast as possible – without breakages.
Organic fulfilment
As one of the first warehouses to be organically certified by the Soil Association, we’ve become the natural choice for organic brands. We store, pick, pack and ship a variety of organic produce, including food, supplements and beauty items.
Pet accessories fulfilment
From cat flaps to dog leads to animal supplements, we fulfil a wide range of pet supplies. Our service helps brands increase repeat purchase rates, improve their customer experience and better manage their stock with strict batch control.
Stationery and gift fulfilment
When it comes to selling stationery and gifts, presentation and speed of delivery is key. Through our network of clean, secure fulfilment centres, we ship orders rapidly and ensure everyone is packaged perfectly, ready for their recipient.
Subscription box fulfilment
The subscription box market is set to grow rapidly, as start-ups and established brands hop on the trend. We help them build customer loyalty, with fast shipping, online tracking and custom packaging for subscription products.
Supplement and vitamin fulfilment
Whether you’re selling protein powder or vitamin supplements, our organically certified warehouse is the ideal place to store and ship your products. We also offer strict batch control, helping you trace which products were sold when.
Luxury fulfilment
Quite rightly, customers expect their luxury product orders to arrive untarnished and on time. Our global fulfilment centres are equipped with 24/7 surveillance and restricted access areas to house precious luxury items securely. We'll then pack with care, ready for despatch to your eagerly-awaiting customers.
Toys and games fulfilment
Nothing says 'ruined birthday party' more than an undelivered, or even incorrect, toy gift. Whether you've crowdfunded a new toy collection, or you're an established industry giant, our game plan is to ensure your customer orders arrive on time and in perfect condition.
Homeware and accessories fulfilment
It's said customers buy homewares how they buy their clothes: impulsive, trend-orientated and seasonal. Stay on top of what's trending in your product inventory using our insightful order fulfilment software and be alerted when in-demand stock is running low.
Food and drink fulfilment
Snack bars, coffee beans, beer, organic wholefoods; we place importance on delicate handling, clean ambient storage and protective packaging for all types of consumable goods. With ControlPort, you'll have all the 'food for thought' insight you need.
What do other brands say about our order fulfilment services?
Growth-focused Kopi Luwak Company finds time to build on US presence
With ongoing fulfilment and shipping pain points becoming too much, The Kopi Luwak Company decided to outsource and in doing so, gained back time to hone in on UK and US growth strategies.
Before we switched to James and James, I spent multiple hours a week, checking over shipped orders, updating tracking details, ensuring orders processed correctly. This directly impacted my ability to focus on the core business and the growth of the business.
– Owen Carter, Director, The Kopi Luwak Company
Frau Green realises importance of agile and accurate approach to fulfilment
As a business with long-term growth aspirations and a TV channel deal that would see the brand increase its orders to 25,000 every month, Frau Green sought an outsourced fulfilment partner to help with demand peaks and troughs.
Compared to how we had been doing things, James and James's approach felt like a million miles away but in a good way. It was only when I engaged with the team that I realised how much I needed organised order and inventory reporting.
– Sophie Green, Founder, Frau Green
Anderson Entertainment saves 8 hours a week on customer service time
By outsourcing to us, the production company behind Thunderbirds and Captain Scarlet has improved stock control, pick and pack accuracy, and returns handling, leading to a reduction in queries from customers.
My visit to James and James’s fulfilment centre felt a bit like I was stepping into Thunderbird 2’s hangar. They’ve gone on to become our International Rescue.
– Jamie Anderson, Director, Anderson Entertainment
Anne Beauty doubles turnover, cuts time spent processing orders by 75%
By setting up a Shopify store and integrating with James and James, Anne Beauty has saved time processing orders, and re-focused on growth.
I wouldn’t hesitate to recommend James and James. Their level of service, advice and professionalism has taken away many of the risks of scaling our business.
– Shareen Akhtar, Founder, Anne Beauty
Armadillo Merino shoots for the stars with global fulfilment solution
With a customer base of soldiers, firefighters and even NASA astronauts, Armadillo Merino needed a global fulfilment partner that could deliver on time, every time.
We’re building an international brand with a reputation for high-performance garments. We see James and James as an important partner in this global marketing strategy.
” – Andy Caughey, Co-founder, Armadillo Merino
Bare Conductive builds a global brand and community
James and James has helped the Printed Electronics pioneers reach thousands of engineers, designers and developers, and get time back for design, marketing and sales.
James and James has been a crucial partner in growing our community, cutting our costs and putting our business at the forefront of Printed Electronics.
– Bibi Nelson, Co-founder, Bare Conductive
Cambridge Mask Co meets 2,500% increase in demand with James and James
The provider of military-grade face masks has been able to ship five-figure batches of masks rapidly, as COVID-19 created unprecedented demand from consumers and healthcare organisations.
James and James is an essential element in our ability to help the UK and international community respond to COVID-19.
– Christopher Dobbing, Founder and CEO, Cambridge Mask Co
Cards Against Humanity expands fulfilment network with James and James
The crowdfunded card game chose James and James to provide UK and European fulfilment for its own brands and those backed by its Blackbox spin-out.
James and James is a great partner. Their operation is highly organised, their technology is sharp and always developing, and best of all, the people are kind, helpful and smart.
– Ben Hantoot, Co-founder and Partner, Cards Against Humanity
Dope Ropes takes a leap of faith amidst pandemic chaos
The retro jump ropes brand turned to James and James, when demand for its home fitness products surged during the COVID-19 lockdown.
I have an edge over people who drop ship products, which can take ages to arrive, and I can also compete with the likes of Amazon on speed.
– Keon Ghaharian, Co-founder, Dope Ropes
“Freaky fast” delivery helps Frenchie Bulldog double European sales in two years
The US-based pet supply brand choose James and James to support its European launch, thanks to the advice of our friendly team. Two years on, its sales have doubled and it's built a loyal fanbase this side of the pond.
James and James has given us quite the reputation! It’s so satisfying to know that we have a strong team behind us as we continue to grow.
– Victoria Shanley, Global Distribution and Social Media Management, Frenchie Bulldog
Hairstory brings its “New Wash” to Europe, increasing order volumes five times
New York's Hairstory launched its haircare products in Europe with help from James and James, increasing order volumes five times in less than two years, while managing everything remotely.
It can be a bit tricky, due to the time difference, but having access to the software is really helpful. We can see the status of any order we need to check on.
– Hailey Harn, Logistics Coordinator, Hairstory
Fun and sustainable skiwear brand, OOSC Clothing, conquers seasonal peaks
When its co-founders started spending too much time at the Post Office, OOSC Clothing outsourced its fulfilment, making seasonal spikes in demand for its skiwear less stressful.
We’ve been really impressed with the team at James and James. Their processes are second to none and fulfilment is no longer something we are having to think or worry about.
– Aaron McGaughlin, Co-founder, OOSC Clothing
Protein Empire saves money and grows faster
Protein Empire – an innovative sports nutrition brand – has reduced wastage, improved customer experience and grown 50% month-on-month since working with us.
James and James Fulfilment provides everything required to run a growing eCommerce business successfully.
– William Evans, Managing Director, Protein Empire
Regis increases efficiency, accuracy and cost savings
Our technology enables the haircare giant to run its direct-to-consumer business more efficiently, with sales trend data and live stock levels more visible than before.
The online software and data visibility is second to none. It's the best on the market.
– Graham Kay, Project Manager, Regis
SureFlap achieves 96% customer satisfaction and 68% profit increase
By providing live reporting, order status updates and tracking information, we’ve made a huge difference to the pet doors and accessories retailer.
James and James’s IT system is intuitive, exceptionally easy to use and the data retrieval is incredibly fast.
– Andy Bank, Commercial Director, SureFlap
TAILORED ATHLETE makes big gains stateside
The muscle-fit apparel brand has grown 2,500% year-on-year, with help from our global fulfilment centres and user-friendly software.
It's made things more efficient. We now work with a supply chain specialist, who uses the James and James system to watch stock on a weekly basis, and tell us what to order and when.
– Harry Simonis, Founder, TAILORED ATHLETE
The Literary Gift Company gains the “brainspace” to double turnover
The Literary Gift Company has solved storage issues, reclaimed valuable time and doubled its turnover in four years, by outsourcing its fulfilment to us.
There’s no way we could’ve managed the volume of orders we receive at Christmas now. Outsourcing was definitely the right thing to do.
– Dani Hall, Founder, The Literary Gift Company