Members of our fulfilment centre team packing parcels as part of our order fulfilment services

We make global order fulfilment simple

Do you spend hours packing boxes? Are you awash with “Where’s my order?” support tickets? Have you outgrown your current warehouse or fulfilment provider?

If so, it’s time to use our order fulfilment service. With our award-winning software and global fulfilment centres, you can:

  • Handle rapidly increasing order volumes
  • Deliver a better experience for customers worldwide
  • Improve your stock control and inventory management
Contact us

98.0%

Same-day despatch

99.9%

Pick and pack accuracy

99.9%

Software uptime

Why choose our order fulfilment services?

We know what it’s like to run an online store – it’s what we did before James and James. And we know how hard it can be to find the right fulfilment service – it’s why we started the firm. So when you choose us, you benefit from a unique approach.

A client is shown the fulfilment process on a laptop

Client-first attitude

Choose a fulfilment partner that takes time to understand and solve your problems.

  • Get a free consultancy call to check we’re the best solution for you
  • Benefit from a service that’s tailored to your needs and budget
  • Enjoy training and support from our dedicated client services team
James and James's fulfilment software being used in the fulfilment centre

Scalable fulfilment service

Achieve your ambitions, however large or small, with our global fulfilment network.

  • Get a service built from scratch for fast-moving consumer brands
  • Scale quickly to meet growth or seasonality in order volumes
  • Manage your inventory with our real-time, cloud-based tools
One of our fulfilment centres

Triple-digit growth

Join the online brands that grow 200% every year by working with us.

  • Reclaim time spent on order fulfilment, to focus on other things
  • Reduce “Where’s my order?” support tickets through live online tracking
  • Boost customer loyalty with fast, accurate shipping and returns
James and James's order fulfilment software, ControlPort, on laptop and mobile devices

Award-winning platform

All of this is possible thanks to our unique, cloud-based order fulfilment software platform.

  • Built from scratch to replace the paper-based systems of traditional warehouses
  • A winner of the Queen’s Award for Enterprise in the field of Innovation
  • Integrates with top eCommerce platforms, such as Shopify and Magento
  • Automatically retrieves orders from your store, for pick, pack and ship
  • Updates you and your customers about order status in real time

Learn more about our order fulfilment software

Is our order fulfilment service right for you?

We specialise in fulfilment for fast-moving brands that sell direct to consumer online. This means our clients usually have:

A parcel: we recommend taking at least 100 orders per month to use our order fulfilment service

100+ orders every month

We’re as happy processing five orders a day for one client, as 500 for another. But to get the best value out of us, you should take 100+ orders each and every month.

A football: our order fulfilment service is optimised for products smaller than this

Small to medium-sized products

Our processes are optimised for products that are smaller than footballs and lighter than laptops. We pick, pack and ship these with maximum accuracy and efficiency.

A checklist: we recommend a small product range to get the most out of our order fulfilment service

A small, perfectly formed range

We recommend that the number of orders you take per month is five times more than the number of SKUs you hold, helping you control stock and grow manageably.

A pallet: we recommend holding only three months' worth of stock with our order fulfilment service

Less than 3 months’ stock

We support fast-moving product lines, by offering you affordable, short-term pick and pack storage, plus the tools to manage your inventory and maximise sales.

Learn more about the products we fulfil

How does our order fulfilment service work?

We take care of everything – from receiving stock from your manufacturers, to shipping products to your customers, and even handling any returns. Here’s how it works.

A James and James team member unloads a box from a van, as part of the order fulfilment process

Goods in

Send your inventory to one of our international fulfilment centres.

Pallet and pick storage aisles within James and James's UK fulfilment warehouse

Warehousing

Your stock is stored safely and securely, ready for orders to come in.

A James and James team member takes items from a picking trolley at a packing desk

Pick and pack

We receive orders from your online store and get them ready to send.

A Royal Mail worker loads trolleys onto a van, as part of the order fulfilment process

Shipping

We ship orders quickly to your customers via our courier network.

A James and James team member checks a returned item, as part of the returns management process

Returns

Returned orders come back to our fulfilment centres for processing.

A Thunderbirds toy from Anderson Entertainment, fulfilled by James and James

Anderson Entertainment saves 8 hours a week on customer service time

By outsourcing to us, the production company behind Thunderbirds and Captain Scarlet has improved stock control, pick and pack accuracy, and returns handling, leading to a reduction in queries from customers.

“My visit to James and James’s fulfilment centre felt a bit like I was stepping into Thunderbird 2’s hangar, which is strangely appropriate, as they’ve gone on to become our International Rescue.” – Jamie Anderson, Director

Read Anderson Entertainment's success story

Anne Beauty doubles turnover, cuts time spent processing orders by 75%

By setting up a Shopify store and integrating with James and James, Anne Beauty has saved time processing orders, and re-focused on growth.

“I wouldn’t hesitate to recommend James and James. Their level of service, advice and professionalism has been outstanding – it’s taken away many of the issues and risks of scaling our business.” – Shareen Akhtar, Founder

Read Anne Beauty's success story

An Armadillo Merino t-shirt, fulfilled by James and James

Armadillo Merino shoots for the stars

With a customer base of soldiers, firefighters and even NASA astronauts, Armadillo Merino needed a global fulfilment partner that could deliver on time, every time.

“We’re building an international brand with a reputation for high-performance garments that solve health and wellbeing issues. We see James and James as an important partner in this global marketing strategy.” – Andy Caughey, Co-founder

Read Armadillo Merino's success story

Auteur Limited grows sales and product line

With a focus on design-led, sustainable products, Auteur Limited has “grown massively” with support from James and James, and our off-the-shelf WooCommerce integration.

“What’s great about WooCommerce and James and James is that we get notifications if there’s a problem, meaning we can really stay on top of the orders. We’d 100% recommend it.” – Kirstie Pendry, Marketing Associate

Read Auteur Limited's success story

Luckies london

Luckies of London saves 23 days per year of customer service time

The cool and quirky gift company chose to move its fulfilment to James and James, as its previous provider was struggling to cope with the ever-increasing volume of dispatches.

“We are now confident we are partnered with the right fulfilment provider. We look forward to many more happy customers around the world receiving their orders from James and James.” – Caroline Burman, Retail Manager

Read Luckies of London's success story

An eye shadow palette with the MEMI logo

MEMI – a growing cosmetics brand – competes with global giants

When building a unique vegan makeup brand, MEMI enlisted James and James to manage stock and deliver quickly, even during influencer-driven sales spikes.

"When people buy online, it’s not just the website experience that’s important, it’s how quickly they get the product. James and James offers a fantastic service and we’ve had great reviews from customers.” – Jack Thompson, Co-founder

Read MEMI's success story

OHMME gets a good night’s sleep

The men’s yoga apparel brand has enjoyed accurate, reliable fulfilment with James and James, even when a Dragons’ Den appearance led to a surge in demand.

“What was important to me was to be able to track my packages, see when things were being fulfilled, and at what rate. From this perspective, James and James offers the most reliable possible service.” – Louis d’Origny, Founder

Read OHMME's success story

Protein empire

Protein Empire saves money and grows faster

Protein Empire – an innovative sports nutrition brand – has reduced wastage, improved customer experience and grown 50% month-on-month since working with us.

“James and James Fulfilment provides everything required to run a growing eCommerce business successfully.” – William Evans, Managing Director

Read Protein Empire's success story

Regis eCommerce stock

Regis increases efficiency, accuracy and cost savings

Our technology enables the haircare giant to run its direct-to-consumer business more efficiently, with sales trend data and live stock levels more visible than before.

"The online software and data visibility is second to none and the best on the market.”
– Graham Kay, Project Manager.

Read Regis's success story

Sureflap cat flap

SureFlap achieves 96% customer satisfaction and 68% profit increase

By providing live reporting, order status updates and tracking information, we’ve made a huge difference to the pet doors and accessories retailer.

“James and James’s IT system is intuitive, exceptionally easy to use and the data retrieval is incredibly fast.” – Andy Bank, Commercial Director

Read SureFlap's success story

A model wearing a muscle-fit t-shirt from TAILORED ATHLETE

TAILORED ATHLETE makes big gains stateside

The muscle-fit apparel brand has grown 2,500% year-on-year, with help from our global fulfilment centres and user-friendly software.

“It's made things more efficient. We now work with a supply chain specialist, who uses the James and James system to watch stock on a weekly basis, and tell us what to order and when.” – Harry Simonis, Founder

Read TAILORED ATHLETE's success story

The Literary Gift Company

The Literary Gift Company gains the “brainspace” to double turnover

The Literary Gift Company has solved storage issues, reclaimed valuable time and doubled its turnover in four years, by outsourcing its fulfilment to us.

“There’s no way we could’ve managed the volume of orders we receive at Christmas now. Outsourcing was definitely the right thing to do.” – Dani Hall, Founder

Read The Literary Gift Company's success story

Want to know more?
Request a call back today

Contact us now and one of our experienced Fulfilment Consultants will call you back. They’ll take time to understand your business, show you around our software and provide a tailored proposal.

Sarah - one of our Fulfilment Consultants