We make global order fulfilment simple
Do you spend hours packing boxes? Are you awash with “Where’s my order?” support tickets? Have you outgrown your current warehouse or fulfilment provider?
If so, it’s time to use our order fulfilment service. With our award-winning software and global fulfilment centres, you can:
- Handle rapidly increasing order volumes
- Deliver a better experience for customers worldwide
- Improve your stock control and inventory management
Pick and pack accuracy
Why choose our order fulfilment services?
We know what it’s like to run an online store – it’s what we did before James and James. And we know how hard it can be to find the right fulfilment service – it’s why we started the firm. So when you choose us, you benefit from a unique approach.
Choose a fulfilment partner that takes time to understand and solve your problems.
- Get a free consultancy call to check we’re the best solution for you
- Benefit from a service that’s tailored to your needs and budget
- Enjoy training and support from our dedicated client services team
Scalable fulfilment service
Achieve your ambitions, however large or small, with our global fulfilment network.
- Get a service built from scratch for fast-moving consumer brands
- Scale quickly to meet growth or seasonality in order volumes
- Manage your inventory with our real-time, cloud-based tools
Join the online brands that grow 200% every year by working with us.
- Reclaim time spent on order fulfilment, to focus on other things
- Reduce “Where’s my order?” support tickets through live online tracking
- Boost customer loyalty with fast, accurate shipping and returns
All of this is possible thanks to our unique, cloud-based order fulfilment software platform.
- Built from scratch to replace the paper-based systems of traditional warehouses
- A winner of the Queen’s Award for Enterprise in the field of Innovation
- Integrates with top eCommerce platforms, such as Shopify and Magento
- Automatically retrieves orders from your store, for pick, pack and ship
- Updates you and your customers about order status in real time
Is our order fulfilment service right for you?
We specialise in fulfilment for fast-moving brands that sell direct to consumer online. This means our clients usually have:
100+ orders every month
We’re as happy processing five orders a day for one client, as 500 for another. But to get the best value out of us, you should take 100+ orders each and every month.
Small to medium-sized products
Our processes are optimised for products that are smaller than footballs and lighter than laptops. We pick, pack and ship these with maximum accuracy and efficiency.
A small, perfectly formed range
We recommend that the number of orders you take per month is five times more than the number of SKUs you hold, helping you control stock and grow manageably.
Less than 3 months’ stock
We support fast-moving product lines, by offering you affordable, short-term pick and pack storage, plus the tools to manage your inventory and maximise sales.
How does our order fulfilment service work?
We take care of everything – from receiving stock from your manufacturers, to shipping products to your customers, and even handling any returns. Here’s how it works.
Send your inventory to one of our international fulfilment centres.
Your stock is stored safely and securely, ready for orders to come in.
We receive orders from your online store and get them ready to send.
We ship orders quickly to your customers via our courier network.
Returned orders come back to our fulfilment centres for processing.
Anderson Entertainment saves 8 hours a week on customer service time
By outsourcing to us, the production company behind Thunderbirds and Captain Scarlet has improved stock control, pick and pack accuracy, and returns handling, leading to a reduction in queries from customers.
“My visit to James and James’s fulfilment centre felt a bit like I was stepping into Thunderbird 2’s hangar, which is strangely appropriate, as they’ve gone on to become our International Rescue.” – Jamie Anderson, Director
Anne Beauty doubles turnover, cuts time spent processing orders by 75%
By setting up a Shopify store and integrating with James and James, Anne Beauty has saved time processing orders, and re-focused on growth.
“I wouldn’t hesitate to recommend James and James. Their level of service, advice and professionalism has been outstanding – it’s taken away many of the issues and risks of scaling our business.” – Shareen Akhtar, Founder
Armadillo Merino shoots for the stars
With a customer base of soldiers, firefighters and even NASA astronauts, Armadillo Merino needed a global fulfilment partner that could deliver on time, every time.
“We’re building an international brand with a reputation for high-performance garments that solve health and wellbeing issues. We see James and James as an important partner in this global marketing strategy.” – Andy Caughey, Co-founder
Auteur Limited grows sales and product line
With a focus on design-led, sustainable products, Auteur Limited has “grown massively” with support from James and James, and our off-the-shelf WooCommerce integration.
“What’s great about WooCommerce and James and James is that we get notifications if there’s a problem, meaning we can really stay on top of the orders. We’d 100% recommend it.” – Kirstie Pendry, Marketing Associate
Luckies of London saves 23 days per year of customer service time
The cool and quirky gift company chose to move its fulfilment to James and James, as its previous provider was struggling to cope with the ever-increasing volume of dispatches.
“We are now confident we are partnered with the right fulfilment provider. We look forward to many more happy customers around the world receiving their orders from James and James.” – Caroline Burman, Retail Manager
MEMI – a growing cosmetics brand – competes with global giants
When building a unique vegan makeup brand, MEMI enlisted James and James to manage stock and deliver quickly, even during influencer-driven sales spikes.
"When people buy online, it’s not just the website experience that’s important, it’s how quickly they get the product. James and James offers a fantastic service and we’ve had great reviews from customers.” – Jack Thompson, Co-founder
OHMME gets a good night’s sleep
The men’s yoga apparel brand has enjoyed accurate, reliable fulfilment with James and James, even when a Dragons’ Den appearance led to a surge in demand.
“What was important to me was to be able to track my packages, see when things were being fulfilled, and at what rate. From this perspective, James and James offers the most reliable possible service.” – Louis d’Origny, Founder
Protein Empire saves money and grows faster
Protein Empire – an innovative sports nutrition brand – has reduced wastage, improved customer experience and grown 50% month-on-month since working with us.
“James and James Fulfilment provides everything required to run a growing eCommerce business successfully.” – William Evans, Managing Director
Regis increases efficiency, accuracy and cost savings
Our technology enables the haircare giant to run its direct-to-consumer business more efficiently, with sales trend data and live stock levels more visible than before.
"The online software and data visibility is second to none and the best on the market.”
– Graham Kay, Project Manager.
SureFlap achieves 96% customer satisfaction and 68% profit increase
By providing live reporting, order status updates and tracking information, we’ve made a huge difference to the pet doors and accessories retailer.
“James and James’s IT system is intuitive, exceptionally easy to use and the data retrieval is incredibly fast.” – Andy Bank, Commercial Director
TAILORED ATHLETE makes big gains stateside
The muscle-fit apparel brand has grown 2,500% year-on-year, with help from our global fulfilment centres and user-friendly software.
“It's made things more efficient. We now work with a supply chain specialist, who uses the James and James system to watch stock on a weekly basis, and tell us what to order and when.” – Harry Simonis, Founder
The Literary Gift Company gains the “brainspace” to double turnover
The Literary Gift Company has solved storage issues, reclaimed valuable time and doubled its turnover in four years, by outsourcing its fulfilment to us.
“There’s no way we could’ve managed the volume of orders we receive at Christmas now. Outsourcing was definitely the right thing to do.” – Dani Hall, Founder