Order fulfillment services for fast-growing brands

For over a decade, James and James has enabled online stores to achieve their ambitions, with our order fulfillment services.

Grow your sales

Turn your marketing on, safe in the knowledge that your fulfillment will scale to meet peaks in demand.

Delight your customers

Wave goodbye to bad reviews and “Where’s my order?” emails, with fast, accurate, trackable fulfillment.

Optimize your operations

Channels, couriers, inventory. Manage it all with real-time insights from ControlPort - our cloud-based fulfillment platform.

From fulfillment centre to consumer
(and sometimes back again)

Our order fulfillment service takes care of everything. We receive stock from your manufacturers, ship products to your customers, and handle any returns. You and your customers can track the whole process and every individual step live online.

Warehousing and storage

We receive stock from your suppliers, check it, and store it in our international fulfillment centres. Product barcodes, photos, weights and dimensions are all captured in ControlPort, laying the foundations for accurate fulfillment and stock control.

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Warehousing and storage - one of our order fulfilment services
Pick and pack - one of our order fulfilment services

Pick and pack

Our platform integrates with your sales channels, retrieving orders as they come in. Thanks to our quadruple checks, we pick and pack them with an industry-leading accuracy of 99.999%. You can monitor progress live online and make amendments, if needed.

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Shipping

We ship 98.0% of orders same-day via our global network of couriers. Thanks to the economies of scale we achieve – and the performance audits ControlPort provides – you get the most time and cost-effective shipping services.

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Shipping - one of our order fulfilment services
Returns management - one of our order fulfilment services

Returns management

Our pick and pack checks help eliminate returns due to incorrect or damaged items. But when they happen for other reasons, our platform makes it easy for consumers to initiate returns and gives you useful data on them.

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Warehousing and storage - one of our order fulfilment services

Warehousing and storage

We receive stock from your suppliers, check it, and store it in our international fulfillment centres. Product barcodes, photos, weights and dimensions are all captured in ControlPort, laying the foundations for accurate fulfillment and stock control.

Learn more

Pick and pack - one of our order fulfilment services

Pick and pack

Our platform integrates with your sales channels, retrieving orders as they come in. Thanks to our quadruple checks, we pick and pack them with an industry-leading accuracy of 99.999%. You can monitor progress live online and make amendments, if needed.

Learn more

Shipping - one of our order fulfilment services

Shipping

We ship 98.0% of orders same-day via our global network of couriers. Thanks to the economies of scale we achieve – and the performance audits ControlPort provides – you get the most time and cost-effective shipping services.

Learn more

Returns management - one of our order fulfilment services

Returns management

Our pick and pack checks help eliminate returns due to incorrect or damaged items. But when they happen for other reasons, our platform makes it easy for consumers to initiate returns and gives you useful data on them.

Learn more

Optimised for small, light, consumer goods

Our order fulfillment services are optimised for fast-moving consumer goods that are smaller than a football and lighter than a laptop. Here are just a few of the markets we serve.

CBD oil products, as fulfilled by James and James

CBD oil fulfillment

Our organic warehouse, batch control, fast shipping and discrete packaging help brands deliver an exceptional customer experience in the fast-growing CBD oil market. CBD products we fulfill range from oils to capsules, creams to gummies.

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Fashion products, as fulfilled by James and James

Fashion fulfillment

Fashion brands can improve their customer experience and profitability with us. Through our processes and technology, we offer fast, accurate shipping, trackable online returns, and simple inventory management.

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Cosmetics products, as fulfilled by James and James

Cosmetics fulfillment

We help a wide range of hair and skin care brands meet the needs of today’s online shoppers. Expertly packed items, same-day shipping and online tracking ensure the right order reaches the right customer as fast as possible – without breakages.

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Organic products, as fulfilled by James and James

Organic fulfillment

As one of the first warehouses to be organically certified by the Soil Association, we’ve become the natural choice for organic brands. We store, pick, pack and ship a variety of organic produce, including food, supplements and beauty items.

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Pet supplies, as fulfilled by James and James

Pet accessories fulfillment

From cat flaps to dog leads to animal supplements, we fulfill a wide range of pet supplies. Our service helps brands increase repeat purchase rates, improve their customer experience and better manage their stock with strict batch control.

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Stationery and gifts, as fulfilled by James and James

Stationery and gift fulfillment

When it comes to selling stationery and gifts, presentation and speed of delivery is key. Through our network of clean, secure fulfillment centres, we ship orders rapidly and ensure everyone is packaged perfectly, ready for their recipient.

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Subscription box fulfillment

The subscription box market is set to grow rapidly, as start-ups and established brands hop on the trend. We help them build customer loyalty, with fast shipping, online tracking and custom packaging for subscription products.

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Supplement and vitamin fulfillment

Whether you’re selling protein powder or vitamin supplements, our organically certified warehouse is the ideal place to store and ship your products. We also offer strict batch control, helping you trace which products were sold when.

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An icon of an engagement ring to represent luxury fulfilment

Luxury fulfillment

Quite rightly, customers expect their luxury product orders to arrive untarnished and on time. Our global fulfillment centers are equipped with 24/7 surveillance and restricted access areas to house precious luxury items securely. We'll then pack with care, ready for despatch to your eagerly-awaiting customers.

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An icon of a teddy bear and building blocks to represent toy fulfilment

Toys and games fulfillment

Nothing says 'ruined birthday party' more than an undelivered, or even incorrect, toy gift. Whether you've crowdfunded a new toy collection, or you're an established industry giant, our game plan is to ensure your customer orders arrive on time and in perfect condition.

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Homeware accessories as fulfilled by James and James

Homeware and accessories fulfillment

It's said customers buy homewares how they buy their clothes: impulsive, trend-orientated and seasonal. Stay on top of what's trending in your product inventory using our insightful order fulfillment software and be alerted when in-demand stock is running low.

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Food and drink fulfillment

Snack bars, coffee beans, beer, organic wholefoods; we place importance on delicate handling, clean ambient storage and protective packaging for all types of consumable goods. With ControlPort, you'll have all the 'food for thought' insight you need.

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An on device image of our order fulfilment software Control Port which links to a video of the software

The secret to our service

Come for our order fulfillment service and we’ll give you ControlPort – our order fulfillment software. Real-time, cloud-based and award-winning, it integrates with top eCommerce platforms and offers operational insights you never knew you needed.

Learn more about our platform
Amazon logo

Amazon fulfillment

Ship your Amazon orders through us or replace Fulfillment by Amazon (FBA) entirely.

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Shopify logo

Shopify fulfillment

Integrate your Shopify shop, and your orders and stock will be updated in real time.

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WooCommerce logo

WooCommerce shipping

Use WooCommerce – the popular WordPress plugin – to quickly fulfill with us.

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Magento logo

Magento shipping

Our Magento integration can easily access orders from this shopping cart for processing.

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What do other brands say about our order fulfillment services?

Dragons' Den entrepreneur Hanna Sillitoe values accuracy, value, intel and most importantly - security

After discovering her first outsourced fulfillment company were stealing her products and struggling to keep up with orders, Hanna made the switch and put her trust in James and James.

I spoke to three different fulfillment houses, asked as many questions as possible, and immediately James and James stood out. The staff welfare, security and pick/pack process is the best I’ve seen anywhere.

– Hanna Sillitoe, Founder, Hanna Sillitoe

Tina Davies Professional’s international expansion is a stroke of genius

Tina Davies Professional wanted to deliver their cosmetic products to artists in the UK and Europe which meant appointing a trusted UK-based fulfilment partner. James and James is now relied upon to run the European and UK part of the business.

James and James’s combination of dedicated support, online dashboard, and sophisticated tech-enabled fulfilment process was a clear winner.

– Luke Davies, Founder, Tina Davies Professional

Dope Ropes takes a leap of faith amidst pandemic chaos

The retro jump ropes brand turned to James and James, when demand for its home fitness products surged during the COVID-19 lockdown.

I have an edge over people who drop ship products, which can take ages to arrive, and I can also compete with the likes of Amazon on speed.

– Keon Ghaharian, Co-founder, Dope Ropes

Bare Conductive builds a global brand and community

James and James has helped the Printed Electronics pioneers reach thousands of engineers, designers and developers, and get time back for design, marketing and sales.

James and James has been a crucial partner in growing our community, cutting our costs and putting our business at the forefront of Printed Electronics.

– Bibi Nelson, Co-founder, Bare Conductive

Cambridge Mask Co meets 2,500% increase in demand with James and James

The provider of military-grade face masks has been able to ship five-figure batches of masks rapidly, as COVID-19 created unprecedented demand from consumers and healthcare organizations.

James and James is an essential element in our ability to help the UK and international community respond to COVID-19.

– Christopher Dobbing, Founder and CEO, Cambridge Mask Co

Protein Empire BCAA product shot

Protein Empire saves money and grows faster

Protein Empire – an innovative sports nutrition brand – has reduced wastage, improved customer experience and grown 50% month-on-month since working with us.

James and James Fulfillment provides everything required to run a growing eCommerce business successfully.

– William Evans, Managing Director, Protein Empire

“Freaky fast” delivery helps Frenchie Bulldog double European sales in two years

The US-based pet supply brand choose James and James to support its European launch, thanks to the advice of our friendly team. Two years on, its sales have doubled and it's built a loyal fanbase this side of the pond.

James and James has given us quite the reputation! It’s so satisfying to know that we have a strong team behind us as we continue to grow.

– Victoria Shanley, Global Distribution and Social Media Management, Frenchie Bulldog

Supplement store sees growth thanks to James and James Fulfilment

for the Ageless is a food supplement store, specialising in groundbreaking herbal and multivitamin formulas, aimed at “people who see ‘complete wellbeing’ as the new ‘beautiful'”.

We chose James and James for their ethical and organic standards, and slick software system and processes.

– Daniel, Director, for the Ageless


See ControlPort in action

Come and take an in-depth look at ControlPort - the original cloud-based order fulfilment platform.

We built it, shaped it and continue to develop it with eCommerce scalability front-of-mind. Our demo is tailored to you and the nature of your business, so we won't follow a formalised structure - you ask the questions, we'll answer them.

  • Find out what makes it 'award-winning'
  • Discover actionable insights for your online brand
  • Hear how it's helped eCommerce businesses achieve considerable growth
  • Explore ViewPort - our real-time, customer facing order tracking software
  • Wonder how you ever managed without it

We rely on ControlPort to run the European and UK parts of our business.

- Luke Davies, Founder, Tina Davies Professional
Read the case study

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Yes, fulfillment is a vital part of the supply chain. The supply chain is the process by which goods and services are delivered from supplier to customer. Fulfillment is the process of actually organising and providing this. In other words, fulfillment is what happens after the product or service has been manufactured or produced, and before it reaches the customer’s door.

Fulfillment can be carried out by the manufacturer themselves, or more commonly by a third-party fulfillment services provider. Many manufacturers will outsource their fulfillment to these in order to focus on their core competencies (i.e. developing their products).

While not the only part by a long shot, fulfillment is an extremely important aspect of the supply chain. The supply chain includes everything from the manufacture of a product to its delivery to the customer. Fulfillment encompasses the parts of the supply chain that involve getting the product to the customer, including warehousing, order picking, packing and shipping.

While most costs are covered in the agreement between retailer and fulfillment service provider, the associated fulfillment costs are the additional costs that are incurred in order to fulfil an order. This could include the cost of packaging, shipping, and handling. These costs can vary depending on the size and weight of the order, as well as the shipping destination.
Larger orders or orders going to further destinations will generally have higher associated fulfillment costs. Many businesses choose to build these costs into the price of their products so that they don’t get squeezed on margins when fulfilling orders. However, some businesses will charge these costs separately so that they can offer a lower base price for their products. In either case, it’s important to be aware of these associated fulfillment costs so that you can negotiate with your service provider.

There are three main types of order fulfillment services:

  1. Drop shipping – this is a service where the retailer does not keep any inventory in stock, but instead relies on the supplier to manage stock and ship directly to the customer.
  2. In-house – this is a service where all aspects of storage, packing, shipping and returns management is carried out by the business selling their products to customers.
  3. Third-party fulfillment – this is a service where retailers partner with a company that specialises in order fulfillment, and the third-party company will handle all aspects of fulfilling orders on behalf of the retailer.

A fulfillment partner is a company that helps businesses manage and ship their products through the provision of fulfillment services. Fulfillment partners can help businesses with everything from order processing and packaging to shipping and returns.

Working with a fulfillment partner can be a great way to free up time and resources so that you can focus on growing your business. They can help businesses of all sizes, and many offer a range of services that can be tailored to meet the specific needs of each business. For example for smaller to medium businesses, fulfillment services provide an easier way to scale, but for larger businesses, fulfillment services grant access to greater economies of scale which can reduce shipping costs for high volumes of product orders.

If you’re looking for a fulfillment partner, be sure to do your research and ask lots of questions. The right partner can make a big difference in the success of your business.

Fulfillment generally refers to the movement of goods from manufacturers to customers. This usually includes receiving goods from suppliers, storing products in a fulfillment centre, and then packing and shipping products to customers. In some cases, returns and exchanges may also be handled by the fulfillment company.

Many businesses choose to outsource their fulfillment needs to third-party logistics providers (3PLs) because it can be more cost-effective and efficient than managing these operations internally. 3PLs typically have the infrastructure, staff, and processes already in place to efficiently handle all aspects of storage and fulfillment.

Fulfillment and logistics are not the same, but they are related. Fulfillment is the process of getting products to customers, while logistics is the process of organising and managing the movement of goods.

In short, fulfillment is about getting products to customers’ doorsteps, while logistics is about getting products to fulfillment centres. Fulfillment centres then send out products to customers.