Order fulfillment services for fast-growing brands
For over a decade, James and James has enabled online stores to achieve their ambitions, with our order fulfillment services.
Grow your sales
Turn your marketing on, safe in the knowledge that your fulfillment will scale to meet peaks in demand.
Delight your customers
Wave goodbye to bad reviews and “Where’s my order?” emails, with fast, accurate, trackable fulfillment.
Optimize your operations
Channels, couriers, inventory. Manage it all with real-time insights from ControlPort - our cloud-based fulfillment platform.
From fulfillment centre to consumer
(and sometimes back again)
Our order fulfillment service takes care of everything. We receive stock from your manufacturers, ship products to your customers, and handle any returns. You and your customers can track the whole process and every individual step live online.
Optimised for small, light, consumer goods
Our order fulfillment services are optimised for fast-moving consumer goods that are smaller than a football and lighter than a laptop. Here are just a few of the markets we serve.
CBD oil fulfillment
Our organic warehouse, batch control, fast shipping and discrete packaging help brands deliver an exceptional customer experience in the fast-growing CBD oil market. CBD products we fulfill range from oils to capsules, creams to gummies.
Fashion brands can improve their customer experience and profitability with us. Through our processes and technology, we offer fast, accurate shipping, trackable online returns, and simple inventory management.
We help a wide range of hair and skin care brands meet the needs of today’s online shoppers. Expertly packed items, same-day shipping and online tracking ensure the right order reaches the right customer as fast as possible – without breakages.
As one of the first warehouses to be organically certified by the Soil Association, we’ve become the natural choice for organic brands. We store, pick, pack and ship a variety of organic produce, including food, supplements and beauty items.
Pet accessories fulfillment
From cat flaps to dog leads to animal supplements, we fulfill a wide range of pet supplies. Our service helps brands increase repeat purchase rates, improve their customer experience and better manage their stock with strict batch control.
Stationery and gift fulfillment
When it comes to selling stationery and gifts, presentation and speed of delivery is key. Through our network of clean, secure fulfillment centres, we ship orders rapidly and ensure everyone is packaged perfectly, ready for their recipient.
Subscription box fulfillment
The subscription box market is set to grow rapidly, as start-ups and established brands hop on the trend. We help them build customer loyalty, with fast shipping, online tracking and custom packaging for subscription products.
Supplement and vitamin fulfillment
Whether you’re selling protein powder or vitamin supplements, our organically certified warehouse is the ideal place to store and ship your products. We also offer strict batch control, helping you trace which products were sold when.
Quite rightly, customers expect their luxury product orders to arrive untarnished and on time. Our global fulfillment centers are equipped with 24/7 surveillance and restricted access areas to house precious luxury items securely. We'll then pack with care, ready for despatch to your eagerly-awaiting customers.
Toys and games fulfillment
Nothing says 'ruined birthday party' more than an undelivered, or even incorrect, toy gift. Whether you've crowdfunded a new toy collection, or you're an established industry giant, our game plan is to ensure your customer orders arrive on time and in perfect condition.
Homeware and accessories fulfillment
It's said customers buy homewares how they buy their clothes: impulsive, trend-orientated and seasonal. Stay on top of what's trending in your product inventory using our insightful order fulfillment software and be alerted when in-demand stock is running low.
Food and drink fulfillment
Snack bars, coffee beans, beer, organic wholefoods; we place importance on delicate handling, clean ambient storage and protective packaging for all types of consumable goods. With ControlPort, you'll have all the 'food for thought' insight you need.
The secret to our service
Come for our order fulfillment service and we’ll give you ControlPort – our order fulfillment software. Real-time, cloud-based and award-winning, it integrates with top eCommerce platforms and offers operational insights you never knew you needed.
Learn more about our platform
Integrate with any platform - including your own bespoke solution - with our Custom API.
What do other brands say about our order fulfillment services?
Dragons' Den entrepreneur Hanna Sillitoe values accuracy, value, intel and most importantly - security
After discovering her first outsourced fulfillment company were stealing her products and struggling to keep up with orders, Hanna made the switch and put her trust in James and James.
I spoke to three different fulfillment houses, asked as many questions as possible, and immediately James and James stood out. The staff welfare, security and pick/pack process is the best I’ve seen anywhere.
– Hanna Sillitoe, Founder, Hanna Sillitoe
Tina Davies Professional’s international expansion is a stroke of genius
Tina Davies Professional wanted to deliver their cosmetic products to artists in the UK and Europe which meant appointing a trusted UK-based fulfilment partner. James and James is now relied upon to run the European and UK part of the business.
James and James’s combination of dedicated support, online dashboard, and sophisticated tech-enabled fulfilment process was a clear winner.
– Luke Davies, Founder, Tina Davies Professional
Dope Ropes takes a leap of faith amidst pandemic chaos
The retro jump ropes brand turned to James and James, when demand for its home fitness products surged during the COVID-19 lockdown.
I have an edge over people who drop ship products, which can take ages to arrive, and I can also compete with the likes of Amazon on speed.
– Keon Ghaharian, Co-founder, Dope Ropes
Bare Conductive builds a global brand and community
James and James has helped the Printed Electronics pioneers reach thousands of engineers, designers and developers, and get time back for design, marketing and sales.
James and James has been a crucial partner in growing our community, cutting our costs and putting our business at the forefront of Printed Electronics.
– Bibi Nelson, Co-founder, Bare Conductive
Cambridge Mask Co meets 2,500% increase in demand with James and James
The provider of military-grade face masks has been able to ship five-figure batches of masks rapidly, as COVID-19 created unprecedented demand from consumers and healthcare organizations.
James and James is an essential element in our ability to help the UK and international community respond to COVID-19.
– Christopher Dobbing, Founder and CEO, Cambridge Mask Co
Protein Empire saves money and grows faster
Protein Empire – an innovative sports nutrition brand – has reduced wastage, improved customer experience and grown 50% month-on-month since working with us.
James and James Fulfillment provides everything required to run a growing eCommerce business successfully.
– William Evans, Managing Director, Protein Empire
“Freaky fast” delivery helps Frenchie Bulldog double European sales in two years
The US-based pet supply brand choose James and James to support its European launch, thanks to the advice of our friendly team. Two years on, its sales have doubled and it's built a loyal fanbase this side of the pond.
James and James has given us quite the reputation! It’s so satisfying to know that we have a strong team behind us as we continue to grow.
– Victoria Shanley, Global Distribution and Social Media Management, Frenchie Bulldog
Supplement store sees growth thanks to James and James Fulfilment
for the Ageless is a food supplement store, specialising in groundbreaking herbal and multivitamin formulas, aimed at “people who see ‘complete wellbeing’ as the new ‘beautiful'”.
We chose James and James for their ethical and organic standards, and slick software system and processes.
– Daniel, Director, for the Ageless
See ControlPort in action
Come and take an in-depth look at ControlPort - the original cloud-based order fulfilment platform.
We built it, shaped it and continue to develop it with eCommerce scalability front-of-mind. Our demo is tailored to you and the nature of your business, so we won't follow a formalised structure - you ask the questions, we'll answer them.
- Find out what makes it 'award-winning'
- Discover actionable insights for your online brand
- Hear how it's helped eCommerce businesses achieve considerable growth
- Explore ViewPort - our real-time, customer facing order tracking software
- Wonder how you ever managed without it
We rely on ControlPort to run the European and UK parts of our business.
Book a demo
While most costs are covered in the agreement between retailer and fulfilment service provider, the associated fulfilment costs are the additional costs that are incurred in order to fulfil an order. This could include the cost of packaging, shipping, and handling. These costs can vary depending on the size and weight of the order, as well as the shipping destination.
Larger orders or orders going to further destinations will generally have higher associated fulfilment costs. Many businesses choose to build these costs into the price of their products so that they don’t get squeezed on margins when fulfilling orders. However, some businesses will charge these costs separately so that they can offer a lower base price for their products. In either case, it’s important to be aware of these associated fulfilment costs so that you can negotiate with your service provider.
Fulfilment generally refers to the movement of goods from manufacturers to customers. This usually includes receiving goods from suppliers, storing products in a fulfilment centre, and then packing and shipping products to customers. In some cases, returns and exchanges may also be handled by the fulfilment company.
Many businesses choose to outsource their fulfilment needs to third-party logistics providers (3PLs) because it can be more cost-effective and efficient than managing these operations internally. 3PLs typically have the infrastructure, staff, and processes already in place to efficiently handle all aspects of storage and fulfilment.
Yes, fulfilment is a vital part of the supply chain. The supply chain is the process by which goods and services are delivered from supplier to customer. Fulfilment is the process of actually organising and providing this. In other words, fulfilment is what happens after the product or service has been manufactured or produced, and before it reaches the customer’s door.
Fulfilment can be carried out by the manufacturer themselves, or more commonly by a third-party fulfilment services provider. Many manufacturers will outsource their fulfilment to these in order to focus on their core competencies (i.e. developing their products).
While not the only part by a long shot, fulfilment is an extremely important aspect of the supply chain. The supply chain includes everything from the manufacture of a product to its delivery to the customer. Fulfilment encompasses the parts of the supply chain that involve getting the product to the customer, including warehousing, order picking, packing and shipping.
A fulfilment partner is a company that helps businesses manage and ship their products through the provision of fulfilment services. Fulfilment partners can help businesses with everything from order processing and packaging to shipping and returns.
Working with a fulfilment partner can be a great way to free up time and resources so that you can focus on growing your business. They can help businesses of all sizes, and many offer a range of services that can be tailored to meet the specific needs of each business. For example for smaller to medium businesses, fulfilment services provide an easier way to scale, but for larger businesses, fulfilment services grant access to greater economies of scale which can reduce shipping costs for high volumes of product orders.
If you’re looking for a fulfilment partner, be sure to do your research and ask lots of questions. The right partner can make a big difference in the success of your business.
There are three main types of order fulfilment services:
- Drop shipping – this is a service where the retailer does not keep any inventory in stock, but instead relies on the supplier to manage stock and ship directly to the customer.
- In-house – this is a service where all aspects of storage, packing, shipping and returns management is carried out by the business selling their products to customers.
- Third-party fulfilment – this is a service where retailers partner with a company that specialises in order fulfilment, and the third-party company will handle all aspects of fulfilling orders on behalf of the retailer.
Fulfilment and logistics are not the same, but they are related. Fulfilment is the process of getting products to customers, while logistics is the process of organising and managing the movement of goods.
In short, fulfilment is about getting products to customers’ doorsteps, while logistics is about getting products to fulfilment centres. Fulfilment centres then send out products to customers.