What is order fulfillment?
Order fulfillment is the process of receiving, processing and delivering orders to your customers. It sounds simple, but order fulfillment is about more than sending products through the post. It’s about creating an experience that leaves a lasting impression, ensuring your customers come back for more.
That’s where James and James can help. We provide e-fulfillment services to online brands, enabling you to outsource your order fulfillment and focus on other things.
How does order fulfillment work?
James and James’s order fulfillment process works seamlessly, to bridge the gap between your online store and your buyers, creating a customer experience that’s memorable for the right reasons.
We get the right product to the right customer at the right time, with real-time tracking and custom packaging ensuring they come back for more.
1. Goods in
Send us your stock, and our experienced team check it carefully and find a home for it in one of our fulfillment centers, ready for your first flurry of orders.
2. Pick and pack
We automatically retrieve orders from your store, pick and pack them with an industry-leading accuracy of 99.9%, and update you and your customers in real time.
3. Shipping
Packed orders are automatically allocated to the most cost and time effective shipping service, and dispatched to the carrier, usually on the same day.
4. Returns
Your customers get an easy online returns process. You get new insight into reasons for returns, as well as the option to inspect or re-stock the products.
Why use an order fulfillment service?
Outsourcing your order fulfillment to James and James can help you:
– Scale your business to meet growing demand –
– Cope with seasonal, promotional or crowdfunding peaks –
– Offer your customers better shipping options and tracking –
– Ensure every delivery and return is fast and accurate –
– Spend time growing your business, not fulfilling orders –