Order fulfillment services for fast-growing brands

For over a decade, James and James has enabled online stores to achieve their ambitions, with our order fulfillment services.

Grow your sales

Turn your marketing on, safe in the knowledge that your fulfillment will scale to meet peaks in demand.

Delight your customers

Wave goodbye to bad reviews and “Where’s my order?” emails, with fast, accurate, trackable fulfillment.

Optimize your operations

Channels, couriers, inventory. Manage it all with real-time insights from ControlPort - our cloud-based fulfillment platform.

From fulfillment center to consumer
(and sometimes back again)

Our order fulfillment service takes care of everything – from receiving stock from your manufacturers, to shipping products to your customers, to handling any returns. You and your customers can track the whole process live online.

Warehousing and storage

We receive stock from your suppliers, check it, and store it in our international fulfillment centers. Product barcodes, photos, weights and dimensions are all captured in ControlPort, laying the foundations for accurate fulfillment and stock control.

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Warehousing and storage - one of our order fulfilment services
Pick and pack - one of our order fulfilment services

Pick and pack

Our platform integrates with your sales channels, retrieving orders as they come in. Thanks to our quadruple checks, we pick and pack them with an industry-leading accuracy of 99.999%. You can monitor progress live online and make amendments, if needed.

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Shipping

We ship 98.0% of orders same-day via our global network of couriers. Thanks to the economies of scale we achieve – and the performance audits ControlPort provides – you get the most time and cost-effective shipping services.

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Shipping - one of our order fulfilment services
Returns management - one of our order fulfilment services

Returns management

Our pick and pack checks help eliminate returns due to incorrect or damaged items. But when they happen for other reasons, our platform makes it easy for consumers to initiate returns and gives you useful data on them.

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Warehousing and storage - one of our order fulfilment services

Warehousing and storage

We receive stock from your suppliers, check it, and store it in our international fulfillment centers. Product barcodes, photos, weights and dimensions are all captured in ControlPort, laying the foundations for accurate fulfillment and stock control.

Learn more

Pick and pack - one of our order fulfilment services

Pick and pack

Our platform integrates with your sales channels, retrieving orders as they come in. Thanks to our quadruple checks, we pick and pack them with an industry-leading accuracy of 99.999%. You can monitor progress live online and make amendments, if needed.

Learn more

Shipping - one of our order fulfilment services

Shipping

We ship 98.0% of orders same-day via our global network of couriers. Thanks to the economies of scale we achieve – and the performance audits ControlPort provides – you get the most time and cost-effective shipping services.

Learn more

Returns management - one of our order fulfilment services

Returns management

Our pick and pack checks help eliminate returns due to incorrect or damaged items. But when they happen for other reasons, our platform makes it easy for consumers to initiate returns and gives you useful data on them.

Learn more

James and James's order fulfilment software, ControlPort, on laptop and mobile devices

The secret to our service

Come for our order fulfillment service and we’ll give you ControlPort – our order fulfillment software. Real-time, cloud-based and award-winning, it integrates with top eCommerce platforms and offers operational insights you never knew you needed.

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Amazon eCommerce fulfilment services integration

Amazon fulfillment

Ship your Amazon orders through us or replace Fulfillment by Amazon (FBA) entirely.

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Shopify eCommerce fulfilment services integration

Shopify fulfillment

Integrate your Shopify shop, and your orders and stock will be updated in real time.

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WooCommerce eCommerce fulfilment services integration

WooCommerce shipping

Use WooCommerce – the popular WordPress plugin – to quickly fulfill with us.

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Magento eCommerce fulfilment services integration

Magento shipping

Our Magento integration can easily access orders from this shopping cart for processing.

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Optimized for small, light, consumer goods

Our order fulfillment services are optimized for fast-moving consumer goods that are smaller than a football and lighter than a laptop. Here are just a few of the markets we serve.

CBD oil products, as fulfilled by James and James

CBD oil fulfillment

Our organic warehouse, batch control, fast shipping and discrete packaging help brands deliver an exceptional customer experience in the fast-growing CBD oil market. CBD products we fulfill range from oils to capsules, creams to gummies.

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Fashion products, as fulfilled by James and James

Fashion fulfillment

Fashion brands can improve their customer experience and profitability with us. Through our processes and technology, we offer fast, accurate shipping, trackable online returns, and simple inventory management.

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Cosmetics products, as fulfilled by James and James

Cosmetics fulfillment

We help a wide range of hair and skin care brands meet the needs of today’s online shoppers. Expertly packed items, same-day shipping and online tracking ensure the right order reaches the right customer as fast as possible – without breakages.

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Organic products, as fulfilled by James and James

Organic fulfillment

As one of the first warehouses to be organically certified by the Soil Association, we’ve become the natural choice for organic brands. We store, pick, pack and ship a variety of organic produce, including food, supplements and beauty items.

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Pet supplies, as fulfilled by James and James

Pet accessories fulfillment

From cat flaps to dog leads to animal supplements, we fulfill a wide range of pet supplies. Our service helps brands increase repeat purchase rates, improve their customer experience and better manage their stock with strict batch control.

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Stationery and gifts, as fulfilled by James and James

Stationery and gift fulfillment

When it comes to selling stationery and gifts, presentation and speed of delivery is key. Through our network of clean, secure fulfillment centres, we ship orders rapidly and ensure everyone is packaged perfectly, ready for their recipient.

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Subscription box fulfillment

The subscription box market is set to grow rapidly, as start-ups and established brands hop on the trend. We help them build customer loyalty, with fast shipping, online tracking and custom packaging for subscription products.

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Supplement and vitamin fulfillment

Whether you’re selling protein powder or vitamin supplements, our organically certified warehouse is the ideal place to store and ship your products. We also offer strict batch control, helping you trace which products were sold when.

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What do others brands say about our order fulfillment services?

A Thunderbirds toy from Anderson Entertainment, fulfilled by James and James

Anderson Entertainment saves 8 hours a week on customer service time

By outsourcing to us, the production company behind Thunderbirds and Captain Scarlet has improved stock control, pick and pack accuracy, and returns handling, leading to a reduction in queries from customers.

My visit to James and James’s fulfillment center felt a bit like I was stepping into Thunderbird 2’s hangar. They’ve gone on to become our International Rescue.

– Jamie Anderson, Director, Anderson Entertainment

Anne Beauty doubles turnover, cuts time spent processing orders by 75%

By setting up a Shopify store and integrating with James and James, Anne Beauty has saved time processing orders, and re-focused on growth.

I wouldn’t hesitate to recommend James and James. Their level of service, advice and professionalism has taken away many of the risks of scaling our business.

– Shareen Akhtar, Founder, Anne Beauty

An Armadillo Merino t-shirt, fulfilled by James and James

Armadillo Merino shoots for the stars with global fulfillment solution

With a customer base of soldiers, firefighters and even NASA astronauts, Armadillo Merino needed a global fulfillment partner that could deliver on time, every time.

We’re building an international brand with a reputation for high-performance garments. We see James and James as an important partner in this global marketing strategy.

” – Andy Caughey, Co-founder, Armadillo Merino

Auteur Limited grows sales and range of sustainable products

With a focus on design-led, sustainable products, Auteur Limited has “grown massively” with support from James and James, and our off-the-shelf WooCommerce integration.

What’s great about WooCommerce and James and James is that we get notifications if there’s a problem, meaning we can really stay on top of the orders. We’d 100% recommend it.

– Kirstie Pendry, Marketing Associate, Auteur Limited

Cards Against Humanity, fulfilled by James and James

Cards Against Humanity expands fulfillment network with James and James

The crowdfunded card game chose James and James to provide UK and European fulfillment for its own brands and those backed by its Blackbox spin-out.

James and James is a great partner. Their operation is highly organised, their technology is sharp and always developing, and best of all, the people are kind, helpful and smart.

– Ben Hantoot, Co-founder and Partner, Cards Against Humanity

A dog lead - one of the products fulfilled by James and James on behalf of Frenchie Bulldog

“Freaky fast” delivery helps Frenchie Bulldog double European sales in two years

The US-based pet supply brand choose James and James to support its European launch, thanks to the advice of our friendly team. Two years on, its sales have doubled and it's built a loyal fanbase over the pond.

James and James has given us quite the reputation! It’s so satisfying to know that we have a strong team behind us as we continue to grow.

– Victoria Shanley, Global Distribution and Social Media Management, Frenchie Bulldog

A shampoo alternative - one of the products fulfilled by James and James on behalf of Hairstory

Hairstory brings its “New Wash” to Europe, increasing order volumes five times

New York's Hairstory launched its haircare products in Europe with help from James and James, increasing order volumes five times in less than two years, while managing everything remotely.

It can be a bit tricky, due to the time difference, but having access to the software is really helpful. We can see the status of any order we need to check on.

– Hailey Harn, Logistics Coordinator, Hairstory

Luckies london

Luckies of London saves 23 days per year of customer service time

The cool and quirky gift company chose to move its fulfillment to James and James, as its previous provider was struggling to cope with the ever-increasing volume of dispatches.

We are now confident we are partnered with the right fulfillment provider. We look forward to many more happy customers around the world receiving their orders from James and James.

– Caroline Burman, Retail Manager, Luckies of London

An eye shadow palette with the MEMI logo

MEMI – a growing cosmetics brand – competes with global giants

When building a unique vegan makeup brand, MEMI enlisted James and James to manage stock and deliver quickly, even during influencer-driven sales spikes.

When people buy online, it’s not just the website experience that’s important, it’s how quickly they get the product. James and James offers a fantastic service and we’ve had great reviews.

– Jack Thompson, Co-founder, MEMI

A ski jacket - one of the products fulfilled by James and James on behalf of OOSC Clothing

Fun and sustainable skiwear brand, OOSC Clothing, conquers seasonal peaks

When its co-founders started spending too much time at the Post Office, OOSC Clothing outsourced its fulfillment, making seasonal spikes in demand for its skiwear less stressful.

We’ve been really impressed with the team at James and James. Their processes are second to none and fulfillment is no longer something we are having to think or worry about.

– Aaron McGaughlin, Co-founder, OOSC Clothing

Protein empire

Protein Empire saves money and grows faster

Protein Empire – an innovative sports nutrition brand – has reduced wastage, improved customer experience and grown 50% month-on-month since working with us.

James and James Fulfillment provides everything required to run a growing eCommerce business successfully.

– William Evans, Managing Director, Protein Empire

A GHD hairdryer - one of the products fulfilled by James and James on behalf of Regis

Regis increases efficiency, accuracy and cost savings

Our technology enables the haircare giant to run its direct-to-consumer business more efficiently, with sales trend data and live stock levels more visible than before.

The online software and data visibility is second to none.
It's the best on the market.

– Graham Kay, Project Manager, Regis

Sureflap cat flap

SureFlap achieves 96% customer satisfaction and 68% profit increase

By providing live reporting, order status updates and tracking information, we’ve made a huge difference to the pet doors and accessories retailer.

James and James’s IT system is intuitive, exceptionally easy to use and the data retrieval is incredibly fast.

– Andy Bank, Commercial Director, SureFlap

A muscle-fit shirt - one of the products fulfilled by James and James on behalf of TAILORED ATHLETE

TAILORED ATHLETE makes big gains stateside

The muscle-fit apparel brand has grown 2,500% year-on-year, with help from our global fulfillment centers and user-friendly software.

It's made things more efficient. We now work with a supply chain specialist, who uses the James and James system to watch stock on a weekly basis, and tell us what to order and when.

– Harry Simonis, Founder, TAILORED ATHLETE

The Literary Gift Company

The Literary Gift Company gains the “brainspace” to double turnover

The Literary Gift Company has solved storage issues, reclaimed valuable time and doubled its turnover in four years, by outsourcing its fulfillment to us.

There’s no way we could’ve managed the volume of orders we receive at Christmas now. Outsourcing was definitely the right thing to do.

– Dani Hall, Founder, The Literary Gift Company