Hair and beauty products like those fulfilled by James and James

Specialist fulfillment services for cosmetics, hair and beauty brands

eCommerce has helped hair and beauty brands – both large and small, old and new – sell direct-to-consumer like never before. With this increasing competition comes greater customer expectations. And getting your order fulfillment right is key to meeting them.

That’s where James and James can help. We specialize in eCommerce fulfillment for fast-moving consumer brands. Whether you sell makeup, cosmetics, hair or skin care products, we ensure the right item reaches the right customer as fast as possible – without leaks or breakages.

Why use our hair and beauty fulfillment service?

A happy customer receives a parcel via a cosmetics, hair and beauty fulfillment service

Brilliant customer experience

Our service is designed for small, lightweight items, making it perfect for cosmetics, hair and beauty products. We’ll delight your customers with:

  • Expertly packed items, to help minimize damage
  • Same-day dispatch and fast shipping
  • Online tracking of their order from checkout to doorstep
  • Branded packaging when you take 1,000+ orders per month

Organically certified storage

Our international fulfillment centers are the ideal place to store hair and beauty products, thanks to:

  • Secure, clean storage for high-value items
  • Organic certification from the Soil Association
  • Locations close to transport links and courier hubs
  • Rapid shipping to customers across the globe
An aisle in one of James and James's fulfillment centers
An aisle in one of James and James's fulfillment centers

Organically certified storage

Our international fulfillment centers are the ideal place to store hair and beauty products, thanks to:

  • Secure, clean storage for high-value items
  • Organic certification from the Soil Association
  • Locations close to transport links and courier hubs
  • Rapid shipping to customers across the globe
An example of how best before dates and inventory can be tracked with James and James's order fulfillment software

Complete stock control

Best before end (BBE) dates, serial numbers and barcodes are all captured in our unique order fulfillment software. This enables you to:

  • Segregate hair and skin care products into batches
  • Specify which batches are used when
  • Trace which batch was used in which order
  • Hold less stock, reducing your costs

What do our hair and beauty clients say?

Hairstory brings its “New Wash” to Europe, increasing order volumes five times

New York's Hairstory launched its haircare products in Europe with help from James and James, increasing order volumes five times in less than two years, while managing everything remotely.

It can be a bit tricky, due to the time difference, but having access to the software is really helpful. We can see the status of any order we need to check on.

– Hailey Harn, Logistics Coordinator, Hairstory

Regis increases efficiency, accuracy and cost savings

Our technology enables the haircare giant to run its direct-to-consumer business more efficiently, with sales trend data and live stock levels more visible than before.

The online software and data visibility is second to none and the best on the market. We contacted several fulfilment houses and James and James were easily the most cost effective and flexible.

– Graham Kay, Project Manager, Regis

Dragons' Den entrepreneur Hanna Sillitoe values accuracy, value, intel and most importantly - security

After discovering her first outsourced fulfillment company were stealing her products and struggling to keep up with orders, Hanna made the switch and put her trust in James and James.

The staff welfare, security and pick/pack process at James and James is the best I’ve seen anywhere.

– Hanna Sillitoe, Founder, Hanna Sillitoe

Tina Davies Professional’s international expansion is a stroke of genius

Tina Davies Professional wanted to deliver their cosmetic products to artists in the UK and Europe which meant appointing a trusted UK-based fulfillment partner. James and James is now relied upon to run the European and UK part of the business.

James and James’s combination of dedicated support, online dashboard, and sophisticated tech-enabled fulfilment process was a clear winner.

– Luke Davies, Founder, Tina Davies Professional