A happy customer receives a parcel via a fulfilment service

Subscription box fulfillment for fast-moving brands

Both start-ups and established brands are hopping on the subscription box trend. So much so that the market is set to grow by a massive 70% over the next few years. With this increasing competition for customer loyalty, it’s vital to get your subscription box fulfillment right.

That’s where James and James can help. We specialize in eCommerce fulfillment for fast-moving consumer brands. We fulfill a variety of subscription-based products, ensuring the right box reaches the right customer in the fastest possible time.

Why use our subscription box fulfillment service?

A plain, undamaged box ready for shipping and delivery

Memorable customer service

Our service is optimized for small, lightweight items, making it perfect for the gifts, food and beauty products you find in subscription boxes. We’ll delight your customers with:

  • Expertly packed boxes, to help minimize damage
  • Same-day dispatch and fast shipping
  • Online tracking of their subscription box from checkout to doorstep
  • Branded boxes when you take 1,000+ orders per month

Clean, convenient storage

Our global fulfillment centers are the ideal place to store subscription-based products, such as food and cosmetics, thanks to:

  • Organic certification from the Soil Association
  • A five-star hygiene rating from the Food Standards Agency
  • Locations close to transport links and courier hubs
  • Rapid shipping to customers across the globe
An aisle in one of James and James's fulfilment centres
An aisle in one of James and James's fulfilment centres

Clean, convenient storage

Our global fulfillment centers are the ideal place to store subscription-based products, such as food and cosmetics, thanks to:

  • Organic certification from the Soil Association
  • A five-star hygiene rating from the Food Standards Agency
  • Locations close to transport links and courier hubs
  • Rapid shipping to customers across the globe
An example of how best before dates and inventory can be tracked with James and James's order fulfilment software

Simple inventory management

Our unique order fulfillment software makes it easy to manage your subscription box inventory. You’ll be able to:

  • Segregate products into batches, based on best before dates and serial numbers
  • Specify and trace which batches are used when
  • Set up assemblies, to manage which products go in which boxes
  • Manage your orders and inventory anywhere, any time, on any device

Examples of subscription-based products we fulfill

Supplements are handled as part of our subscription box fulfilment service

Vitamins and supplements

Health and wellbeing brands partner with us, thanks to our rigorous batch control and traceability. We deliver regularly and efficiently to their subscribers.
Household goods are handled as part of our subscription box fulfilment service

Household goods

Subscription boxes don’t have to be glamorous. We fulfill practical, everyday items too – from water filters to contact lenses – on a monthly or quarterly basis.
Non-perishable foods are handled as part of our subscription box fulfilment service

Non-perishable foods

With ambient temperature storage and best before date management, we can handle non-perishable foods, such as snack subscription boxes.

What do our clients say?

Dragons' Den entrepreneur Hanna Sillitoe values accuracy, value, intel and most importantly - security

After discovering her first outsourced fulfillment company were stealing her products and struggling to keep up with orders, Hanna made the switch and put her trust in James and James.

I spoke to three different fulfillment houses, asked as many questions as possible, and immediately James and James stood out. The staff welfare, security and pick/pack process is the best I’ve seen anywhere.

– Hanna Sillitoe, Founder, Hanna Sillitoe

Tina Davies Professional’s international expansion is a stroke of genius

Tina Davies Professional wanted to deliver their cosmetic products to artists in the UK and Europe which meant appointing a trusted UK-based fulfilment partner. James and James is now relied upon to run the European and UK part of the business.

James and James’s combination of dedicated support, online dashboard, and sophisticated tech-enabled fulfilment process was a clear winner.

– Luke Davies, Founder, Tina Davies Professional

Dope Ropes takes a leap of faith amidst pandemic chaos

The retro jump ropes brand turned to James and James, when demand for its home fitness products surged during the COVID-19 lockdown.

I have an edge over people who drop ship products, which can take ages to arrive, and I can also compete with the likes of Amazon on speed.

– Keon Ghaharian, Co-founder, Dope Ropes

Bare Conductive builds a global brand and community

James and James has helped the Printed Electronics pioneers reach thousands of engineers, designers and developers, and get time back for design, marketing and sales.

James and James has been a crucial partner in growing our community, cutting our costs and putting our business at the forefront of Printed Electronics.

– Bibi Nelson, Co-founder, Bare Conductive

Cambridge Mask Co meets 2,500% increase in demand with James and James

The provider of military-grade face masks has been able to ship five-figure batches of masks rapidly, as COVID-19 created unprecedented demand from consumers and healthcare organizations.

James and James is an essential element in our ability to help the UK and international community respond to COVID-19.

– Christopher Dobbing, Founder and CEO, Cambridge Mask Co

Protein Empire saves money and grows faster

Protein Empire – an innovative sports nutrition brand – has reduced wastage, improved customer experience and grown 50% month-on-month since working with us.

James and James Fulfillment provides everything required to run a growing eCommerce business successfully.

– William Evans, Managing Director, Protein Empire

“Freaky fast” delivery helps Frenchie Bulldog double European sales in two years

The US-based pet supply brand choose James and James to support its European launch, thanks to the advice of our friendly team. Two years on, its sales have doubled and it's built a loyal fanbase this side of the pond.

James and James has given us quite the reputation! It’s so satisfying to know that we have a strong team behind us as we continue to grow.

– Victoria Shanley, Global Distribution and Social Media Management, Frenchie Bulldog

Bare Biology operates smarter and more effectively in a glowing industry

Founder Melanie Lawson no longer gives any headspace to worrying about fulfilling customer orders. Instead she can devote this precious time to rebranding and developing new environmentally-friendly packaging ideas.

We couldn’t function as a business without James and James. I can genuinely say I’ve never felt concerned about our fulfilment.

– Melanie Lawson, Founder, Bare Biology

Supplement store sees growth thanks to James and James Fulfilment

for the Ageless is a food supplement store, specialising in groundbreaking herbal and multivitamin formulas, aimed at “people who see ‘complete wellbeing’ as the new ‘beautiful'”.

We chose James and James for their ethical and organic standards, and slick software system and processes.

– Daniel, Director, for the Ageless