UK - English
Subscription box fulfillment for fast-moving brands
Both start-ups and established brands are hopping on the subscription box trend. So much so that the market is set to grow by a massive 70% over the next few years. With this increasing competition for customer loyalty, it’s vital to get your subscription box fulfillment right.
That’s where James and James can help. We specialize in eCommerce fulfillment for fast-moving consumer brands. We fulfill a variety of subscription-based products, ensuring the right box reaches the right customer in the fastest possible time.
Why use our subscription box fulfillment service?
Memorable customer service
Our service is optimized for small, lightweight items, making it perfect for the gifts, food and beauty products you find in subscription boxes. We’ll delight your customers with:
- Expertly packed boxes, to help minimize damage
- Same-day dispatch and fast shipping
- Online tracking of their subscription box from checkout to doorstep
- Branded boxes when you take 1,000+ orders per month
Clean, convenient storage
Our global fulfillment centers are the ideal place to store subscription-based products, such as food and cosmetics, thanks to:
- Organic certification from the Soil Association
- A five-star hygiene rating from the Food Standards Agency
- Locations close to transport links and courier hubs
- Rapid shipping to customers across the globe
Simple inventory management
Our unique order fulfillment software makes it easy to manage your subscription box inventory. You’ll be able to:
- Segregate products into batches, based on best before dates and serial numbers
- Specify and trace which batches are used when
- Set up assemblies, to manage which products go in which boxes
- Manage your orders and inventory anywhere, any time, on any device
Examples of subscription-based products we fulfill
Vitamins and supplements
Health and wellbeing brands partner with us, thanks to our rigorous batch control and traceability. We deliver regularly and efficiently to their subscribers.
Household goods
Subscription boxes don’t have to be glamorous. We fulfill practical, everyday items too – from water filters to contact lenses – on a monthly or quarterly basis.
Non-perishable foods
With ambient temperature storage and best before date management, we can handle non-perishable foods, such as snack subscription boxes.
What do our clients say?
Dragons' Den entrepreneur Hanna Sillitoe values accuracy, value, intel and most importantly - security
After discovering her first outsourced fulfillment company were stealing her products and struggling to keep up with orders, Hanna made the switch and put her trust in James and James.
I spoke to three different fulfillment houses, asked as many questions as possible, and immediately James and James stood out. The staff welfare, security and pick/pack process is the best I’ve seen anywhere.
– Hanna Sillitoe, Founder, Hanna Sillitoe
Tina Davies Professional’s international expansion is a stroke of genius
Tina Davies Professional wanted to deliver their cosmetic products to artists in the UK and Europe which meant appointing a trusted UK-based fulfillment partner. James and James is now relied upon to run the European and UK part of the business.
We moved from another 3PL that was very hard to work with. Once we decided to make a move we did an extensive search for a new partner. James and James’s combination of dedicated support, online dashboard, and sophisticated tech-enabled fulfillment process was a clear winner.
– Luke Davies, Founder, Tina Davies Professional
Growth-focused Kopi Luwak Company finds time to build on US presence
With ongoing fulfillment and shipping pain points becoming too much, The Kopi Luwak Company decided to outsource and in doing so, gained back time to hone in on UK and US growth strategies.
Before we switched to James and James, I spent multiple hours a week, checking over shipped orders, updating tracking details, ensuring orders processed correctly. This directly impacted my ability to focus on the core business and the growth of the business.
– Owen Carter, Director, The Kopi Luwak Company
Frau Green realizes importance of agile and accurate approach to fulfillment
As a business with long-term growth aspirations and a TV channel deal that would see the brand increase its orders to 25,000 every month, Frau Green sought an outsourced fulfillment partner to help with demand peaks and troughs.
Compared to how we had been doing things, James and James's approach felt like a million miles away but in a good way. It was only when I engaged with the team that I realized how much I needed organized order and inventory reporting.
– Sophie Green, Founder, Frau Green
Dope Ropes takes a leap of faith amidst pandemic chaos
The retro jump ropes brand turned to James and James, when demand for its home fitness products surged during the COVID-19 lockdown.
I have an edge over people who drop ship products, which can take ages to arrive, and I can also compete with the likes of Amazon on speed.
– Keon Ghaharian, Co-founder, Dope Ropes
Bare Conductive builds a global brand and community
James and James has helped the Printed Electronics pioneers reach thousands of engineers, designers and developers, and get time back for design, marketing and sales.
James and James has been a crucial partner in growing our community, cutting our costs and putting our business at the forefront of Printed Electronics.
– Bibi Nelson, Co-founder, Bare Conductive
Cambridge Mask Co meets 2,500% increase in demand with James and James
The provider of military-grade face masks has been able to ship five-figure batches of masks rapidly, as COVID-19 created unprecedented demand from consumers and healthcare organizations.
James and James is an essential element in our ability to help the UK and international community respond to COVID-19.
– Christopher Dobbing, Founder and CEO, Cambridge Mask Co
TAILORED ATHLETE makes big gains stateside
The muscle-fit apparel brand has grown 2,500% year-on-year, with help from our global fulfillment centers and user-friendly software.
It's made things more efficient. We now work with a supply chain specialist, who uses the James and James system to watch stock on a weekly basis, and tell us what to order and when.
– Harry Simonis, Founder, TAILORED ATHLETE
Protein Empire saves money and grows faster
Protein Empire – an innovative sports nutrition brand – has reduced wastage, improved customer experience and grown 50% month-on-month since working with us.
James and James Fulfillment provides everything required to run a growing eCommerce business successfully.
– William Evans, Managing Director, Protein Empire
“Freaky fast” delivery helps Frenchie Bulldog double European sales in two years
The US-based pet supply brand choose James and James to support its European launch, thanks to the advice of our friendly team. Two years on, its sales have doubled and it's built a loyal fanbase this side of the pond.
James and James has given us quite the reputation! It’s so satisfying to know that we have a strong team behind us as we continue to grow.
– Victoria Shanley, Global Distribution and Social Media Management, Frenchie Bulldog
Anderson Entertainment saves 8 hours a week on customer service time
By outsourcing to us, the production company behind Thunderbirds and Captain Scarlet has improved stock control, pick and pack accuracy, and returns handling, leading to a reduction in queries from customers.
My visit to James and James’s fulfillment center felt a bit like I was stepping into Thunderbird 2’s hangar. They’ve gone on to become our International Rescue.
– Jamie Anderson, Director, Anderson Entertainment
Hairstory brings its “New Wash” to Europe, increasing order volumes five times
New York's Hairstory launched its haircare products in Europe with help from James and James, increasing order volumes five times in less than two years, while managing everything remotely.
It can be a bit tricky, due to the time difference, but having access to the software is really helpful. We can see the status of any order we need to check on.
– Hailey Harn, Logistics Coordinator, Hairstory
Armadillo Merino shoots for the stars with global fulfillment solution
With a customer base of soldiers, firefighters and even NASA astronauts, Armadillo Merino needed a global fulfillment partner that could deliver on time, every time.
We’re building an international brand with a reputation for high-performance garments. We see James and James as an important partner in this global marketing strategy.
” – Andy Caughey, Co-founder, Armadillo Merino
Cards Against Humanity expands fulfillment network with James and James
The crowdfunded card game chose James and James to provide UK and European fulfillment for its own brands and those backed by its Blackbox spin-out.
James and James is a great partner. Their operation is highly organized, their technology is sharp and always developing, and best of all, the people are kind, helpful and smart.
– Ben Hantoot, Co-founder and Partner, Cards Against Humanity
Fun and sustainable skiwear brand, OOSC Clothing, conquers seasonal peaks
When its co-founders started spending too much time at the Post Office, OOSC Clothing outsourced its fulfillment, making seasonal spikes in demand for its skiwear less stressful.
We’ve been really impressed with the team at James and James. Their processes are second to none and fulfillment is no longer something we are having to think or worry about.
– Aaron McGaughlin, Co-founder, OOSC Clothing
Regis increases efficiency, accuracy and cost savings
Our technology enables the haircare giant to run its direct-to-consumer business more efficiently, with sales trend data and live stock levels more visible than before.
The online software and data visibility is second to none. It's the best on the market.
– Graham Kay, Project Manager, Regis
Anne Beauty doubles turnover, cuts time spent processing orders by 75%
By setting up a Shopify store and integrating with James and James, Anne Beauty has saved time processing orders, and re-focused on growth.
I wouldn’t hesitate to recommend James and James. Their level of service, advice and professionalism has taken away many of the risks of scaling our business.
– Shareen Akhtar, Founder, Anne Beauty
SureFlap achieves 96% customer satisfaction and 68% profit increase
By providing live reporting, order status updates and tracking information, we’ve made a huge difference to the pet doors and accessories retailer.
James and James’s IT system is intuitive, exceptionally easy to use and the data retrieval is incredibly fast.
– Andy Bank, Commercial Director, SureFlap
The Literary Gift Company gains the “brainspace” to double turnover
The Literary Gift Company has solved storage issues, reclaimed valuable time and doubled its turnover in four years, by outsourcing its fulfillment to us.
There’s no way we could’ve managed the volume of orders we receive at Christmas now. Outsourcing was definitely the right thing to do.
– Dani Hall, Founder, The Literary Gift Company