Blog

A guide to successful returns management

As an eCommerce business, it’s only natural that a customer may want to return a product to you. There are many reasons why a customer returns a product; sometimes it can be avoided, sometimes it can’t. Returns management is one part of running an eCommerce business that many of us

The importance of the first-mile sorting centre and first-mile delivery

There are many cogs that make up the supply chain. Some areas that are less discussed include the first mile-sorting

What is supply chain technology?

A supply chain is a network of people and organisations working together to ensure that goods are delivered to where

What is a perpetual inventory system?

Perpetual inventory system Managing inventories correctly is a big part of running an eCommerce business. You need to strike a

What Does MOQ Mean?

Minimum order quantity is a requirement from some manufacturers for the minimum number of orders to be purchased at one

DDP vs DAP Shipping

Delivery Duty Paid (DDP) shipping is where the seller takes all responsibility for fees and risks of shipping goods until

The Financial Times names James and James as one of Europe’s fastest growing companies

We’re delighted to announce that James and James has featured yet again in the Financial Times’s FT1000: Fastest Growing Companies

James and James wins employer of the year 2021
Celebrating our Employer of the Year award

We are thrilled to have been awarded the Employer of the Year Award at the Northamptonshire Business Excellence Awards 2021.

James and James appoints Emma Dempsey as Chief Executive Officer

James and James announces Emma Dempsey, a proven leader with more than 25 years of experience in supply chain and

​​James and James partners with WorldFirst to deliver enhanced global eCommerce services

James and James announces its partnership with international payments company, WorldFirst to offer dedicated fulfillment and payment services, and exclusive

Passing on the secrets of success

James and James Fulfillment features on the front page of All Things Business following its recent Queen's Award presentation at

Prohibitive Brexit-related trade problems solved by new EU fulfillment center

Continued growth by James and James Fulfillment, a provider of outsourced fulfillment services to online retailers, has resulted in the

A photograph of the interior of James and James Fulfilment head office in Northamptonshire, UK
eCommerce growth drives expansion for James and James Fulfillment

In 2021, James and James Fulfillment hires 92 new staff, expands operations into its new Northampton-based fulfillment center and continues

A wide shot of a fulfilment centre in the UK
Modern Retail feature: more than delivering the goods

James and James features in Modern Retail's Guide to Fulfilment eBook on pages 10-11. The guide offers best-practice advice on

The Times special report front cover
Q&A feature: The Times ‘Future of eCommerce’ 2021

What role does logistics play in scaling up in a challenging eCommerce environment? James Hyde, CEO of James and James

A view of James and James Fulfilment Centre operations through a window
DC Thomson selects James and James for eCommerce fulfillment

DC Thomson, one of the leading media organisations in the UK, has selected James and James Fulfilment as its outsourced

James Hyde outside James and James's new building, as construction comes to an end.
James and James Fulfillment joins the Fast Track 100 for the second time

James and James Fulfillment has ranked on the Sunday Times Virgin Atlantic Fast Track 100, following a year of accelerated

A James and James client tracks orders using ControlPort, which has now been migrated to Amazon Web Services (AWS)
James and James migrates fulfillment software to AWS to support global scale-up

James and James has migrated its ControlPort order fulfillment software to Amazon Web Services (AWS), enhancing speed, resilience and scalability.

An exterior photo of Liberty 196 - home of James and James's new UK fulfilment centre
James and James Fulfillment accelerates growth with Liberty 196 move

James and James will increase its UK operational space sixfold, with a move to Liberty 196 – a new Prologis

James and James's global team celebrate another Queen's Award - this time for International Trade
James and James wins second Queen’s Award, this time for International Trade

James and James has won a Queen’s Award for Enterprise in the field of International Trade, following a 1,700% increase

James and James team members celebrate our £11 million investment
James and James secures £11m private equity investment from LDC

James and James has secured an £11 million investment from private equity investor LDC, part of Lloyds Banking Group.

James and James's headquarters in Northampton
James and James joins the FT1000 for the second year running

James and James has been ranked #736 on the FT1000 – the Financial Times’ list of fastest-growing companies – for

James Hyde and James Strachan at the Fast Track 100 presentation event
Fast Track 100 ranks James and James among UK’s fastest-growing companies

James and James has joined the 22nd annual Sunday Times Virgin Atlantic Fast Track 100 – a league table, published

James and James's staff learn hard, soft and unusual skills as part of Innovation Week
Innovation Week: celebrating our most important value

Aaron Rickard-Smith, HR Manager, reports on Innovation Week 2018 – a time for the whole company to come together, celebrate

The inside of James and James's UK fulfilment centre, which has seen rapid growth
James and James recognized as one of Inc. Magazine’s fastest-growing European companies

Inc. magazine has ranked James and James at 1,688 on its annual Inc. 5000 – a prestigious ranking of Europe's

James Hyde and James Strachan receive the Queen's Award from the Lord Lieutenant of Cambridgeshire, Sir Hugh Duberly
James and James awarded Queen’s Award for Enterprise

James and James has been awarded the Queen's Award for Enterprise in the field of Innovation, which is considered to