A selection of pet supplies like those fulfilled by James and James

Specialist fulfillment services for pet supply brands

With over $72 billion spent on pets in the US each year, it’s more important than ever to ensure you have a fulfillment center that will send the right products to the right customers each and every time. And that’s where James and James Fulfillment comes in.

We provide order fulfillment services to leading pet supply brands. We store your pet products – from cat flaps to dog leads to pet supplements – in our fulfillment centers, then pick, pack and dispatch online orders to your customers.

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Why use our pet supplies fulfillment service?

A selection of consumer goods stored on warehouse shelves, as part of James and James's product fulfilment service

Increase repeat purchases

Increase repeat purchases with the help of our processes which allow you to:

  • Add address labels and packing slips with your branding
  • Add inserts such as discount or thank you cards
  • Fulfill subscription boxes or recurring orders

Brilliant customer experience

Our service is designed for small and lightweight items, making it perfect for pet accessories. We’ll delight your customers with:

  • Same-day dispatch and fast shipping
  • Online tracking of their order from checkout to doorstep
  • Branded packaging when you take 500+ orders per month
A plain, undamaged box ready for shipping and delivery
A plain, undamaged box ready for shipping and delivery

Brilliant customer experience

Our service is designed for small and lightweight items, making it perfect for pet accessories. We’ll delight your customers with:

  • Same-day dispatch and fast shipping
  • Online tracking of their order from checkout to doorstep
  • Branded packaging when you take 500+ orders per month
An example of how best before dates and inventory can be tracked with James and James's order fulfilment software

Complete stock control

Best before end (BBE) dates, serial numbers and barcodes are all captured in our unique order fulfillment software. This enables you to:

  • Segregate pet supplements into batches
  • Specify which batches are used when
  • Trace which batch was used in which order
Sureflap cat flap

Case study: SureFlap achieves 96% customer satisfaction and 68% profit increase

SureFlap sells a range of pet supplies from micro-chipped pet doors to accessories through its own eCommerce site. The company switched to James and James from another provider to fulfill its eCommerce orders and have seen some impressive results.

“James and James’ IT system is intuitive, exceptionally easy to use and the data retrieval is incredibly fast.” – Andy Bank, Commercial Director

By providing live reporting, order status updates and tracking information, James and James has made a huge difference to SureFlap’s efficiency at answering customer service queries, saving seven hours per week.

SureFlap now has accurate inventory, allowing for more effective production planning and accurate sales forecasting. Staff are also more confident in their decision making.

Want to know more?
Request a call back today

Contact us now and one of our experienced Fulfillment Consultants will call you back. They’ll take time to understand your business, show you around our software and provide a tailored proposal.

Ramanjeet - one of our Fulfillment Consultants

Want to know more? Request a call back today

Contact us now and one of our experienced Fulfillment Consultants will call you back. They’ll take time to understand your business, show you around our software and provide a tailored proposal.

Want to know more? Request a call back today

Contact us now and one of our experienced Fulfillment Consultants will call you back. They’ll take time to understand your business, show you around our software and provide a tailored proposal.

Ramanjeet - one of our Fulfillment Consultants