A selection of pet supplies like those fulfilled by James and James

Specialist fulfillment services for pet supply brands

With over $72 billion spent on pets in the US each year, it’s more important than ever to ensure you have a fulfillment center that will send the right products to the right customers each and every time. And that’s where James and James Fulfillment comes in.

We provide order fulfillment services to leading pet supply brands. We store your pet products – from cat flaps to dog leads to pet supplements – in our fulfillment centers, then pick, pack and dispatch online orders to your customers.

Why use our pet supplies fulfillment service?

A selection of consumer goods stored on warehouse shelves, as part of James and James's product fulfilment service

Increase repeat purchases

Increase repeat purchases with the help of our processes which allow you to:

  • Add address labels and packing slips with your branding
  • Add inserts such as discount or thank you cards
  • Fulfill subscription boxes or recurring orders

Brilliant customer experience

Our service is designed for small and lightweight items, making it perfect for pet accessories. We’ll delight your customers with:

  • Same-day dispatch and fast shipping
  • Online tracking of their order from checkout to doorstep
  • Branded packaging when you take 1,000+ orders per month
A plain, undamaged box ready for shipping and delivery
A plain, undamaged box ready for shipping and delivery

Brilliant customer experience

Our service is designed for small and lightweight items, making it perfect for pet accessories. We’ll delight your customers with:

  • Same-day dispatch and fast shipping
  • Online tracking of their order from checkout to doorstep
  • Branded packaging when you take 1,000+ orders per month
An example of how best before dates and inventory can be tracked with James and James's order fulfillment software

Complete stock control

Best before end (BBE) dates, serial numbers and barcodes are all captured in our unique order fulfillment software. This enables you to:

  • Segregate pet supplements into batches
  • Specify which batches are used when
  • Trace which batch was used in which order

Feed Safety Registered

Our UK Fulfillment Center is registered under code R9: Storage of feed and feed products (GB234/369921) which means we:

  • Provide a documented, structured approach to ensuring feed safety
  • Identify, manage and control hazards in the handling of feed products
  • Apply Hazard Analysis Critical Control Points (HACCP) principles and comply with Annex II (relating to facilities, equipment, storage and record-keeping)
mathew coulton q9iyCG7FRmQ unsplash

What do our pet supply clients say?

ts frenchiebulldog 1080x1080 1

“Freaky fast” delivery helps Frenchie Bulldog double European sales in two years

The US-based pet supply brand choose James and James to support its European launch, thanks to the advice of our friendly team. Two years on, its sales have doubled and it's built a loyal fanbase over the pond.

James and James has given us quite the reputation! It’s so satisfying to know that we have a strong team behind us as we continue to grow.

– Victoria Shanley, Global Distribution and Social Media Management, Frenchie Bulldog

ts sureflap 1080x1080

SureFlap achieves 96% customer satisfaction and 68% profit increase

By providing live reporting, order status updates and tracking information, we’ve made a huge difference to the pet doors and accessories retailer.

James and James’s IT system is intuitive, exceptionally easy to use and the data retrieval is incredibly fast.

– Andy Bank, Commercial Director, SureFlap