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Order Tracking & Management

We understand that getting the right order to your customers, on time, is your number one priority.

ControlPort’s in-depth order tracking and management helps you spot issues before they become problems and communicates with our pickers and packers to make changes in real time.

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Industry-leading clarity on your live orders

Ensure an unbeatable customer experience every single time someone shops with you. Track your live orders, update customers, and save tonnes of time every day.


A one-stop order tracking dashboard

Get a real-time, top level overview of where each of your orders are in the fulfillment process, from picking to packing, labelling to waiting for collection.

You can also set up notifications to be informed as soon as an issue arises – like your customer entering a bad address – so you can proactively solve issues before they become a problem for your business.

Manage existing orders

Retain full control of your orders by communicating with our fulfillment teams through ControlPort. Temporarily hold orders, cancel orders, amend orders, update addresses, and much more.

You’ll have total flexibility right up until your order is collected from our site by a carrier, allowing you to make changes up to the very last minute.

Check the status of individual orders

Zoom in to study the journey of any live or historical order, with time-stamped milestones as it moves through the entire fulfillment process, from picking to packing, labelling to dispatch. 

You can also view which carrier service we’re estimating to be most cost-effective for the order, view fees associated with the order, and much more.

Track how we’re doing

Sticking to our SLAs is important to us, so you can keep us to account by tracking our performance on getting new stock booked in on time, pick and pack accuracy, despatch time, and more. 

Monitor our performance metrics across flexible timeframes, such as the last 7 days, 14 days, 90 days, or even across the previous 12 months. 


Their software platform provides end to end visibility for all orders and transactions.

Peter Scannell

Academie Du Vin Library

See how we've helped

Case Studies

Discover how we’ve helped our clients overcome fulfillment challenges, delight their customers and scale their businesses.

Food & Drink

Morocco Gold

We create solutions to make growth more achievable across a variety of industries.

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Rule 28

Switching fulfilment up a gear for a high-performance cycling brand.

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the difference

for yourself


Connect with a fulfillment expert to learn more about our agile onboarding and flexible plans.

Want to see ControlPort™ in action? Book an online demonstration where we’ll take you through all the key features ControlPort™ has to offer.

Book an online demo