We understand that getting the right order to your customers, on time, is your number one priority

ControlPort’s in-depth order tracking and management functionality helps you spot issues before they become problems, and communicate with our pickers and packers to make changes in real-time.

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    Industry-leading clarity on your live orders

    Here’s a taste of what you can look forward to

    Ensure an unbeatable customer experience every single time someone shops with you. Track your live orders, update customers, and save tonnes of time every day.

    A one-stop order tracking dashboard

    Get a real-time, top level overview of where each of your orders are in the fulfillment process, from picking to packing, labelling to waiting for collection.

    You can also set up notifications to be informed as soon as an issue arises – like your customer entering a bad address – so you can proactively solve issues before they become a problem for your business.

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    Manage existing orders

    Retain full control of your orders by communicating with our fulfillment teams through ControlPort. Temporarily hold orders, cancel orders, amend orders, update addresses, and much more.

    You’ll have total flexibility right up until your order is collected from our site by a carrier, allowing you to make changes up to the very last minute.

    Check the status of individual orders

    Zoom in to study the journey of any live or historical order, with time-stamped milestones as it moves through the entire fulfillment process, from picking to packing, labelling to dispatch.

    You can also view which carrier service we’re estimating to be most cost-effective for the order, view fees associated with the order, and much more.

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    Track how we’re doing

    Sticking to our SLAs is important to us, so you can keep us to account by tracking our performance on getting new stock booked in on time, pick and pack accuracy, despatch time, and more.

    Monitor our performance metrics across flexible timeframes, such as the last 7 days, 14 days, 90 days, or even across the previous 12 months.

    Client Success Story

    Hanna Sillitoe

    Learn how ControlPort helped Hanna Sillitoe to get a better understanding of their inventory, resulting in huge cost savings across their fulfillment operation.

    Read case study

    “Most of the information I need is right there on the dashboard. I was emailing my previous fulfillment centre daily, and it’s lovely not having to chase, check and replace orders.”

    Hanna Sillitoe, Founder

    See the difference for yourself

    Discover more with a live demo

    Let us guide you through everything we’ve mentioned above – and everything else ControlPort has to offer – with a personalized live demo of ControlPort. Arrange a demo today and learn how the platform works in greater detail.

    Book an online demo
    james and james logo main

    James and James Fulfillment,
    2235 Southwest Blvd, Suite H,
    Grove City, OH 43123, USA