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+44 (0)1604 801 915Make returns quick and easy for you and customers
Consumers return a massive $643 billion worth of products every year, according to IHL. Fortunately for retailers, 92% of shoppers say that they’ll buy from a business again if the returns process is easy.
At James and James, our returns management service creates this simple process.
Your shoppers get a brilliant customer experience. You reduce the time and money spent on returns management and customer service – and get new insights into the reasons for returns.
Why choose our returns management service?
We first eliminate returns that should never happen – due to incorrect or damaged items – through our accurate order fulfillment service. We then make it easy for customers to initiate and track returns online. Finally, we receive and process returns quickly, enabling you to refund customers and re-stock products fast.
Eliminate incorrect and damaged items
According to Chain Store Age, an astonishing 23% of eCommerce returns are due to incorrect items being shipped. A further 20% are due to products being damaged in transit.
At James and James, we eliminate these returns through our accurate pick and pack process. Through a combination of weight, visual, barcode and address checks, the right person gets the right items 99.9% of the time.
In addition, our highly trained team ensure that every order is packaged carefully and appropriately, reducing returns due to damages.
Offer customers easy online returns
Wave goodbye to paper slips in the parcel! Instead, our returns management service enables your customers to initiate returns online, from any device.
When we receive an order from your store, we email each customer a unique link to ViewPort. This online portal, customizable with your logo and brand colours, enables shoppers to track their order – and start and follow a return.
Customers are asked to select a reason for their return, from a drop-down list that you provide. This gives you helpful, structured data, to reduce returns in future.
Control and track the returns process
With our returns management service, you retain full control of the process. You can specify standard return postage options. You can choose what happens to returned items – do we inspect and re-stock them, or forward them to you?
Every order we send has a unique number and barcode. This means we can quickly identify returns that require personalized treatment. And both you and your customers can track them online, reducing “Where’s my refund?” support tickets.
In short, we take care of returns handling quickly and efficiently, so you don’t have to.
How has our returns management service helped other brands?
Dragons' Den entrepreneur Hanna Sillitoe values accuracy, value, intel and most importantly - security
After discovering her first outsourced fulfillment company were stealing her products and struggling to keep up with orders, Hanna made the switch and put her trust in James and James.
I spoke to three different fulfillment houses, asked as many questions as possible, and immediately James and James stood out. The staff welfare, security and pick/pack process is the best I’ve seen anywhere.
– Hanna Sillitoe, Founder, Hanna Sillitoe
Tina Davies Professional’s international expansion is a stroke of genius
Tina Davies Professional wanted to deliver their cosmetic products to artists in the UK and Europe which meant appointing a trusted UK-based fulfilment partner. James and James is now relied upon to run the European and UK part of the business.
James and James’s combination of dedicated support, online dashboard, and sophisticated tech-enabled fulfilment process was a clear winner.
– Luke Davies, Founder, Tina Davies Professional
Dope Ropes takes a leap of faith amidst pandemic chaos
The retro jump ropes brand turned to James and James, when demand for its home fitness products surged during the COVID-19 lockdown.
I have an edge over people who drop ship products, which can take ages to arrive, and I can also compete with the likes of Amazon on speed.
– Keon Ghaharian, Co-founder, Dope Ropes
Bare Conductive builds a global brand and community
James and James has helped the Printed Electronics pioneers reach thousands of engineers, designers and developers, and get time back for design, marketing and sales.
James and James has been a crucial partner in growing our community, cutting our costs and putting our business at the forefront of Printed Electronics.
– Bibi Nelson, Co-founder, Bare Conductive
Cambridge Mask Co meets 2,500% increase in demand with James and James
The provider of military-grade face masks has been able to ship five-figure batches of masks rapidly, as COVID-19 created unprecedented demand from consumers and healthcare organizations.
James and James is an essential element in our ability to help the UK and international community respond to COVID-19.
– Christopher Dobbing, Founder and CEO, Cambridge Mask Co
Protein Empire saves money and grows faster
Protein Empire – an innovative sports nutrition brand – has reduced wastage, improved customer experience and grown 50% month-on-month since working with us.
James and James Fulfillment provides everything required to run a growing eCommerce business successfully.
– William Evans, Managing Director, Protein Empire
“Freaky fast” delivery helps Frenchie Bulldog double European sales in two years
The US-based pet supply brand choose James and James to support its European launch, thanks to the advice of our friendly team. Two years on, its sales have doubled and it's built a loyal fanbase this side of the pond.
James and James has given us quite the reputation! It’s so satisfying to know that we have a strong team behind us as we continue to grow.
– Victoria Shanley, Global Distribution and Social Media Management, Frenchie Bulldog
Supplement store sees growth thanks to James and James Fulfilment
for the Ageless is a food supplement store, specialising in groundbreaking herbal and multivitamin formulas, aimed at “people who see ‘complete wellbeing’ as the new ‘beautiful'”.
We chose James and James for their ethical and organic standards, and slick software system and processes.
– Daniel, Director, for the Ageless
Learn more about the order fulfillment process
Returns management is just part of our order fulfillment service. We also take care of everything – from receiving and storing stock from your manufacturers to shipping products to your customers.
