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Returns Management & Handling

Make returns quick and easy for you and your customers.    

Customers return $613 billion worth of products each year, but 92% say an easy returns process makes them likely to shop again.

With J&J, customers enjoy a seamless experience while retailers save time, money, and gain valuable insights into return reasons.  

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Why choose J&J?

We eliminate returns caused by incorrect or damaged items through our precise picking and packing process. Customers can effortlessly start and monitor their returns online, which we process at speed, ensuring you can refund and restock products fast.


Avoid incorrect and damaged items

23% of eCommerce returns are caused by incorrect items and 20% result from damaged products during shipping.  

At J&J, we eliminate these costly returns through our precise pick and pack process. Using weight, visual, barcode and address checks, we get the right items to the right person 99.9% of the time.  

Our expert team also ensures that each order is carefully packaged to minimize damages.  

Easy online returns

Once we receive an order from your online store, we email your customer a unique link to ViewPort. This online portal, branded with your logo, allows them to track their order in real time and start a return.  

Customers are asked to select a reason for their return from a list. This provides expert, structured data to reduce future returns.  


You’re in control

Our returns management process puts you in full control. You can specify standard return postage options and decide what to do with returned items – whether they’re inspected and restocked or forwarded to you.  

Every order has a unique serial number and barcode, making it easy to identify returns needing special attention. You and your customers can track them online, reducing the need for ‘where’s my refund?’ support inquiries.  

5-step order fulfillment process

Returns management is part of our 5-step our order fulfilment process. We also take care of everything else – from receiving and storing stock to picking and packing.  

Step 1


Goods in

Ship your products to any of our global fulfilment centres. We inspect, measure, and photograph your items, and upload all the details to our platform, ControlPort™.

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Step 2



Once checks are complete, place your goods into clean, safe storage, optimizing space for each item to ensure cost efficiency. You only pay for what you use.

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Step 3


Picking & packing

Once a customer has made an order, our team use J&J’s custom-built tech to pick and pack your products, with 99.9% pick and pack precision.

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Step 4



We swiftly ship your orders worldwide via our carrier network. We negotiate carrier costs on your behalf to ensure cost-savings a range of shipping services.

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Step 5



We handle the hassle of returns so you don’t have to. We check, refund if needed, and prepare suitable goods for resale. Your customers can track returns, too.

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Finally J&J’s software suite to handle stock, shipping and returns is second to none. Very powerful whilst also being incredibly intuitive to use.

Owen Carter


See how we’ve helped

Case Studies

Discover how we’ve helped our clients overcome fulfillment challenges, delight their customers and scale their businesses.

Food & Drink

Morocco Gold

We create solutions to make growth more achievable across a variety of industries.

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Rule 28

Switching fulfilment up a gear for a high-performance cycling brand.

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the difference

for yourself


Connect with a fulfillment expert to learn more about our agile onboarding and flexible plans.

We’ll discuss your current operations, growth ambitions, and the challenges standing in your way, so you can see more, know more, sell more, and grow more.

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