Pick a 3PL provider designed for scale
Today’s customers expect fast, accurate and reliable order fulfillment, no matter where in the world they are. Fulfill that expectation with James and James’s third-party logistics service.
Through ControlPort – our award-winning, cloud-based order management system – and our global network of fulfillment centers, we can help you improve your operations, customer service and inventory management.Contact us
How our 3PL solutions can help
Understand your orders and inventory
The real-time data and user-friendly dashboards that ControlPort provides enable you to:
- Access live and historic data on orders, stock, goods-in, returns and more
- Monitor stock levels, to maximize profits and customer satisfaction
- Access your data online, from any device, anytime
Provide fast, international shipping
Through our global network of fulfilment centres and carriers, your customers get:
- Their order automatically allocated to the most cost and time effective shipping service
- The chance to change their order and delivery details until the last minute
- The option to delay shipping and choose a dispatch date – ideal for special occasions
Fulfill your brand promise
Our fully branded order fulfillment option helps you build customer loyalty and encourage repeat purchase. To every order, you can add:
- Branded labels and packing slips
- Custom packaging
- Custom gift messages
- Promotional flyers and leaflets
Have confidence in your 3PL
With our award-winning order fulfillment software, you’ll benefit from a third-party logistics service with:
- 100% uptime
- Robust data security to protect customer information
- Fraud prevention rules to avoid fraudulent orders
- Speedy responses to support requests by email or phone
Anderson Entertainment saves 8 hours a week on customer service timeBy outsourcing to us, the production company behind Thunderbirds and Captain Scarlet has improved stock control, pick and pack accuracy, and returns handling, leading to a reduction in queries from customers.
“My visit to James and James’s fulfillment center felt a bit like I was stepping into Thunderbird 2’s hangar, which is strangely appropriate, as they’ve gone on to become our International Rescue.” – Jamie Anderson, Director
Anne Beauty doubles turnover, cuts time spent processing orders by 75%By setting up a Shopify store and integrating with James and James, Anne Beauty has saved time processing orders, and re-focused on growth.
“I wouldn’t hesitate to recommend James and James. Their level of service, advice and professionalism has been outstanding – it’s taken away many of the issues and risks of scaling our business.” – Shareen Akhtar, Founder
Armadillo Merino shoots for the starsWith a customer base of soldiers, firefighters and even NASA astronauts, Armadillo Merino needed a global fulfillment partner that could deliver on time, every time.
“We’re building an international brand with a reputation for high-performance garments that solve health and wellbeing issues. We see James and James as an important partner in this global marketing strategy.” – Andy Caughey, Co-founder
Auteur Limited grows sales and product lineWith a focus on design-led, sustainable products, Auteur Limited has “grown massively” with support from James and James, and our off-the-shelf WooCommerce integration.
“What’s great about WooCommerce and James and James is that we get notifications if there’s a problem, meaning we can really stay on top of the orders. We’d 100% recommend it.” – Kirstie Pendry, Marketing Associate
Luckies of London saves 23 days per year of customer service timeThe cool and quirky gift company chose to move its fulfillment to James and James, as its previous provider was struggling to cope with the ever-increasing volume of dispatches.
“We are now confident we are partnered with the right fulfillment provider. We look forward to many more happy customers around the world receiving their orders from James and James.” – Caroline Burman, Retail Manager
MEMI – a growing cosmetics brand – competes with global giantsWhen building a unique vegan makeup brand, MEMI enlisted James and James to manage stock and deliver quickly, even during influencer-driven sales spikes.
"When people buy online, it’s not just the website experience that’s important, it’s how quickly they get the product. James and James offers a fantastic service and we’ve had great reviews from customers.” – Jack Thompson, Co-founder
OHMME gets a good night’s sleepThe men’s yoga apparel brand has enjoyed accurate, reliable fulfillment with James and James, even when a TV appearance led to a surge in demand.
“What was important to me was to be able to track my packages, see when things were being fulfilled, and at what rate. From this perspective, James and James offers the most reliable possible service.” – Louis d’Origny, Founder
Protein Empire saves money and grows fasterProtein Empire – an innovative sports nutrition brand – has reduced wastage, improved customer experience and grown 50% month-on-month since working with us.
“James and James Fulfillment provides everything required to run a growing eCommerce business successfully.” – William Evans, Managing DirectorRead Protein Empire's success story
Regis increases efficiency, accuracy and cost savingsOur technology enables the haircare giant to run its direct-to-consumer business more efficiently, with sales trend data and live stock levels more visible than before.
"The online software and data visibility is second to none and the best on the market.” – Graham Kay, Project Manager.Read Regis's success story
SureFlap achieves 96% customer satisfaction and 68% profit increaseBy providing live reporting, order status updates and tracking information, we’ve made a huge difference to the pet doors and accessories retailer.
“James and James’s IT system is intuitive, exceptionally easy to use and the data retrieval is incredibly fast.” – Andy Bank, Commercial DirectorRead SureFlap's success story
TAILORED ATHLETE makes big gains statesideThe muscle-fit apparel brand has grown 2,500% year-on-year, with help from our global fulfillment centers and user-friendly software.
“It's made things more efficient. We now work with a supply chain specialist, who uses the James and James system to watch stock on a weekly basis, and tell us what to order and when.” – Harry Simonis, FounderRead TAILORED ATHLETE's success story
The Literary Gift Company gains the “brainspace” to double turnoverThe Literary Gift Company has solved storage issues, reclaimed valuable time and doubled its turnover in four years, by outsourcing its fulfillment to us.
“There’s no way we could’ve managed the volume of orders we receive at Christmas now. Outsourcing was definitely the right thing to do.” – Dani Hall, FounderRead The Literary Gift Company's success story