James and James's UK fulfillment warehouse, showing a mixture of pallet and pick storage

Pick a 3PL provider designed for scale

Today’s customers expect fast, accurate and reliable order fulfillment, no matter where in the world they are. Fulfill that expectation with James and James’s third-party logistics service.

Through ControlPort – our award-winning, cloud-based order management system – and our global network of fulfillment centers, we can help you improve your operations, customer service and inventory management.

How our 3PL solutions can help

A screenshot showing how multiple brands and channels can be integrated into James and James's order fulfilment software

Understand your orders and inventory

The real-time data and user-friendly dashboards that ControlPort provides enable you to:

  • Access live and historic data on orders, stock, goods-in, returns and more
  • Monitor stock levels, to maximize profits and customer satisfaction
  • Access your data online, from any device, anytime

Provide fast, international shipping

Through our global network of fulfilment centres and carriers, your customers get:

  • Their order automatically allocated to the most cost and time effective shipping service
  • The chance to change their order and delivery details until the last minute
  • The option to delay shipping and choose a dispatch date – ideal for special occasions
A plain, undamaged box ready for shipping and delivery
A screenshot showing how customers can track the progress of their order using James and James's ViewPort portal

Fulfill your brand promise

Our fully branded order fulfillment option helps you build customer loyalty and encourage repeat purchase. To every order, you can add:

  • Branded labels and packing slips
  • Custom packaging
  • Custom gift messages
  • Promotional flyers and leaflets

Have confidence in your 3PL

With our award-winning order fulfillment software, you’ll benefit from a third-party logistics service with:

  • 100% uptime
  • Robust data security to protect customer information
  • Fraud prevention rules to avoid fraudulent orders
  • Speedy responses to support requests by email or phone
Maria - one of our eCommerce fulfilment team members - talking to a client on a headset
Cards Against Humanity, fulfilled by James and James

Cards Against Humanity expands fulfillment network with James and James

The crowdfunded card game chose James and James to provide UK and European fulfillment for its own brands and those backed by its Blackbox spin-out.

“James and James is a great partner. Their operation is highly organized, their technology is sharp and always developing, and best of all, the people are kind, helpful and smart.” – Ben Hantoot, Co-founder and Partner

Read Cards Against Humanity's success story

A shampoo alternative - one of the products fulfilled by James and James on behalf of Hairstory

Hairstory brings its “New Wash” to Europe, increasing order volumes five times

New York's Hairstory launched its haircare products in Europe with help from James and James, increasing order volumes five times in less than two years, while managing everything remotely.

“It can be a bit tricky, due to the time difference, but having access to the software is really helpful. We can see the status of any order we need to check on.” – Hailey Harn, Logistics Coordinator

Read Hairstory's success story

A GHD hairdryer - one of the products fulfilled by James and James on behalf of Regis

Regis increases efficiency, accuracy and cost savings

Our technology enables the haircare giant to run its direct-to-consumer business more efficiently, with sales trend data and live stock levels more visible than before.

"The online software and data visibility is second to none and the best on the market.”
– Graham Kay, Project Manager.

Read Regis's success story

Sureflap cat flap

SureFlap achieves 96% customer satisfaction and 68% profit increase

By providing live reporting, order status updates and tracking information, we’ve made a huge difference to the pet doors and accessories retailer.

“James and James’s IT system is intuitive, exceptionally easy to use and the data retrieval is incredibly fast.” – Andy Bank, Commercial Director

Read SureFlap's success story

The Literary Gift Company

The Literary Gift Company gains the “brainspace” to double turnover

The Literary Gift Company has solved storage issues, reclaimed valuable time and doubled its turnover in four years, by outsourcing its fulfillment to us.

“There’s no way we could’ve managed the volume of orders we receive at Christmas now. Outsourcing was definitely the right thing to do.” – Dani Hall, Founder

Read The Literary Gift Company's success story