A small business owner packing and shipping their own orders manually

Order fulfillment services to help small businesses grow

Ensuring your logistics scale to meet growing customer demand is a key challenge for small businesses. Fortunately, James and James’s fulfillment service is here to help. We’re experts in eCommerce growth – retailers expand 200% a year with us.

If you’re taking 100 – 299 orders per month, we can help you:

  • Save time on pick and pack, and money on storage and shipping
  • Improve customer service through fast, accurate delivery and returns
  • Scale your business to meet growing demand or seasonal peaks
Contact us

Why choose our small business fulfillment service?

A UK fulfilment services team member packs an item in a box, as part of the order fulfilment process

Get valuable time back to focus on growth

Once you’ve outsourced your order fulfillment to us, you’ll get time back to focus on more important things. That means:

  • No more late nights putting products in boxes
  • Way fewer “Where’s my order?” support tickets
  • More time for marketing, planning or new product development

Save money on storage, systems and staff

When you use our small business fulfillment service, you won’t have to invest in your own logistics infrastructure:

  • No need to rent or buy extra storage space
  • No need to hire additional customer service or pick and pack staff
  • No need to invest in warehouse or inventory management systems
An aisle in one of James and James's fulfilment centres
An aisle in one of James and James's fulfilment centres

Save money on storage, systems and staff

When you use our small business fulfillment service, you won’t have to invest in your own logistics infrastructure:

  • No need to rent or buy extra storage space
  • No need to hire additional customer service or pick and pack staff
  • No need to invest in warehouse or inventory management systems
A plain, undamaged box ready for shipping and delivery

Improve customer satisfaction with fast, accurate shipping

When you choose James and James as your fulfillment provider, you and your customers will get:

  • Competitive rates on a wide range of fast, international shipping options
  • 98.0% same-day dispatch and 99.9% order accuracy
  • An online portal to track orders in real-time and initiate returns

Gain the confidence and tools to grow

Our cloud-based order fulfillment software and integrations with top eCommerce platforms mean we can scale your orders up in days, not weeks, helping you sail through:

  • Seasonal peaks
  • New releases
  • Crowdfunding
  • Sales or influencer promotions
James and James's order fulfilment software, ControlPort, on laptop and mobile devices
James and James's order fulfilment software, ControlPort, on laptop and mobile devices

Gain the confidence and tools to grow

Our cloud-based order fulfillment software and integrations with top eCommerce platforms mean we can scale your orders up in days, not weeks, helping you sail through:

  • Seasonal peaks
  • New releases
  • Crowdfunding
  • Sales or influencer promotions

Is our small business fulfillment service right for you?

Our service is best suited to retailers that have:

A parcel: we recommend taking at least 100 orders per month to use our order fulfilment service

100+ orders every month

We’re as happy processing five orders a day for one client, as 500 for another. But to get the best value out of us, you should take 100+ orders each and every month.

A football: our order fulfilment service is optimised for products smaller than this

Small to medium-sized products

Our processes are optimized for products that are smaller than soccer balls and lighter than laptops. We pick, pack and ship these with maximum accuracy and efficiency.

A checklist: we recommend a small product range to get the most out of our order fulfilment service

A small, perfectly formed range

We recommend that the number of orders you take per month is five times more than the number of SKUs you hold, helping you control stock and grow manageably.

A pallet: we recommend holding only three months' worth of stock with our order fulfilment service

Less than 3 months’ stock

We support fast-moving product lines, by offering you affordable, short-term pick and pack storage, plus the tools to manage your inventory and maximize sales.

Not taking 100+ orders every month yet?

We’ve put together a six-part guide on how to start an eCommerce business and make it a success:

An icon of a light bulb: a metaphor for having eCommerce business ideas.
How to have a brilliant eCommerce business idea

Read now

An icon of a shopping cart: a metaphor for eCommerce platforms
What’s the best eCommerce platform for you?

Read now

An icon of a megaphone: a metaphor for getting traffic to your online eCommerce store
8 cost-effective ways to get traffic to your online store

Read now

An icon of a mouse pointer hovering over a buy button: a metaphor for eCommerce conversion rate optimisation
15 conversion rate optimization tips for eCommerce

Read now

An icon of a paper aeroplane: a metaphor for eCommerce shipping
How to pick the right shipping strategy for your store

Read now

An icon of a bar graph on a blackboard: a metaphor for eCommerce stock control and inventory management
6 reasons stock control is key to eCommerce success

Read now

How have we helped other small businesses grow?

Anne Beauty doubles turnover, cuts time spent processing orders by 75%

By setting up a Shopify store and integrating with James and James, Anne Beauty has saved time processing orders, and re-focused on growth.

“I wouldn’t hesitate to recommend James and James. Their level of service, advice and professionalism has been outstanding – it’s taken away many of the issues and risks of scaling our business.” – Shareen Akhtar, Founder

Read Anne Beauty's success story

Auteur Limited grows sales and product line

With a focus on design-led, sustainable products, Auteur Limited has “grown massively” with support from James and James, and our off-the-shelf WooCommerce integration.

“What’s great about WooCommerce and James and James is that we get notifications if there’s a problem, meaning we can really stay on top of the orders. We’d 100% recommend it.” – Kirstie Pendry, Marketing Associate

Read Auteur Limited's success story

An eye shadow palette with the MEMI logo

MEMI – a growing cosmetics brand – competes with global giants

When building a unique vegan makeup brand, MEMI enlisted James and James to manage stock and deliver quickly, even during influencer-driven sales spikes.

"When people buy online, it’s not just the website experience that’s important, it’s how quickly they get the product. James and James offers a fantastic service and we’ve had great reviews from customers.” – Jack Thompson, Co-founder

Read MEMI's success story

OHMME gets a good night’s sleep

The men’s yoga apparel brand has enjoyed accurate, reliable fulfillment with James and James, even when a Dragons’ Den appearance led to a surge in demand.

“What was important to me was to be able to track my packages, see when things were being fulfilled, and at what rate. From this perspective, James and James offers the most reliable possible service.” – Louis d’Origny, Founder

Read OHMME's success story

A model wearing a muscle-fit t-shirt from TAILORED ATHLETE

TAILORED ATHLETE makes big gains stateside

The muscle-fit apparel brand has grown 2,500% year-on-year, with help from our global fulfillment centers and user-friendly software.

“It's made things more efficient. We now work with a supply chain specialist, who uses the James and James system to watch stock on a weekly basis, and tell us what to order and when.” – Harry Simonis, Founder

Read TAILORED ATHLETE's success story

The Literary Gift Company

The Literary Gift Company gains the “brainspace” to double turnover

The Literary Gift Company has solved storage issues, reclaimed valuable time and doubled its turnover in four years, by outsourcing its fulfillment to us.

“There’s no way we could’ve managed the volume of orders we receive at Christmas now. Outsourcing was definitely the right thing to do.” – Dani Hall, Founder

Read The Literary Gift Company's success story

Want to know more?
Request a call back today

Contact us now and one of our experienced Fulfillment Consultants will call you back. They’ll take time to understand your business, show you around our software and provide a tailored proposal.

Sarah - one of our Fulfillment Consultants