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Product fulfillment for fast-moving consumer brands
Unlike traditional logistics providers, James and James’s product fulfillment service is built specifically for direct-to-consumer, eCommerce brands. Here are just a few of the markets and products we specialise in.
CBD oil fulfillment
Our organic warehouse, batch control, fast shipping and discrete packaging help brands deliver an exceptional customer experience in the fast-growing CBD oil market. CBD products we fulfill range from oils to capsules, creams to gummies.
Fashion fulfillment
Fashion brands can improve their customer experience and profitability with us. Through our processes and technology, we offer fast, accurate shipping, trackable online returns, and simple inventory management.
Cosmetics fulfillment
We help a wide range of hair and skin care brands meet the needs of today’s online shoppers. Expertly packed items, same-day shipping and online tracking ensure the right order reaches the right customer as fast as possible – without breakages.
Organic fulfillment
As one of the first warehouses to be organically certified by the Soil Association, we’ve become the natural choice for organic brands. We store, pick, pack and ship a variety of organic produce, including food, supplements and beauty items.
Pet accessories fulfillment
From cat flaps to dog leads to animal supplements, we fulfill a wide range of pet supplies. Our service helps brands increase repeat purchase rates, improve their customer experience and better manage their stock with strict batch control.
Stationery and gift fulfillment
When it comes to selling stationery and gifts, presentation and speed of delivery is key. Through our network of clean, secure fulfillment centres, we ship orders rapidly and ensure everyone is packaged perfectly, ready for their recipient.
Subscription box fulfillment
The subscription box market is set to grow rapidly, as start-ups and established brands hop on the trend. We help them build customer loyalty, with fast shipping, online tracking and custom packaging for subscription products.
Supplement and vitamin fulfillment
Whether you’re selling protein powder or vitamin supplements, our organically certified warehouse is the ideal place to store and ship your products. We also offer strict batch control, helping you trace which products were sold when.
Luxury fulfillment
Quite rightly, customers expect their luxury product orders to arrive untarnished and on time. Our global fulfillment centers are equipped with 24/7 surveillance and restricted access areas to house precious luxury items securely. We'll then pack with care, ready for despatch to your eagerly-awaiting customers.
Toys and games fulfillment
Nothing says 'ruined birthday party' more than an undelivered, or even incorrect, toy gift. Whether you've crowdfunded a new toy collection, or you're an established industry giant, our game plan is to ensure your customer orders arrive on time and in perfect condition.
Homeware and accessories fulfillment
It's said customers buy homewares how they buy their clothes: impulsive, trend-orientated and seasonal. Stay on top of what's trending in your product inventory using our insightful order fulfillment software and be alerted when in-demand stock is running low.
Food and drink fulfillment
Snack bars, coffee beans, beer, organic wholefoods; we place importance on delicate handling, clean ambient storage and protective packaging for all types of consumable goods. With ControlPort, you'll have all the 'food for thought' insight you need.
What do other brands say about our product fulfillment service?
Dragons' Den entrepreneur Hanna Sillitoe values accuracy, value, intel and most importantly - security
After discovering her first outsourced fulfillment company were stealing her products and struggling to keep up with orders, Hanna made the switch and put her trust in James and James.
I spoke to three different fulfillment houses, asked as many questions as possible, and immediately James and James stood out. The staff welfare, security and pick/pack process is the best I’ve seen anywhere.
– Hanna Sillitoe, Founder, Hanna Sillitoe
Tina Davies Professional’s international expansion is a stroke of genius
Tina Davies Professional wanted to deliver their cosmetic products to artists in the UK and Europe which meant appointing a trusted UK-based fulfilment partner. James and James is now relied upon to run the European and UK part of the business.
James and James’s combination of dedicated support, online dashboard, and sophisticated tech-enabled fulfilment process was a clear winner.
– Luke Davies, Founder, Tina Davies Professional
Dope Ropes takes a leap of faith amidst pandemic chaos
The retro jump ropes brand turned to James and James, when demand for its home fitness products surged during the COVID-19 lockdown.
I have an edge over people who drop ship products, which can take ages to arrive, and I can also compete with the likes of Amazon on speed.
– Keon Ghaharian, Co-founder, Dope Ropes
Bare Conductive builds a global brand and community
James and James has helped the Printed Electronics pioneers reach thousands of engineers, designers and developers, and get time back for design, marketing and sales.
James and James has been a crucial partner in growing our community, cutting our costs and putting our business at the forefront of Printed Electronics.
– Bibi Nelson, Co-founder, Bare Conductive
Cambridge Mask Co meets 2,500% increase in demand with James and James
The provider of military-grade face masks has been able to ship five-figure batches of masks rapidly, as COVID-19 created unprecedented demand from consumers and healthcare organizations.
James and James is an essential element in our ability to help the UK and international community respond to COVID-19.
– Christopher Dobbing, Founder and CEO, Cambridge Mask Co
Protein Empire saves money and grows faster
Protein Empire – an innovative sports nutrition brand – has reduced wastage, improved customer experience and grown 50% month-on-month since working with us.
James and James Fulfillment provides everything required to run a growing eCommerce business successfully.
– William Evans, Managing Director, Protein Empire
“Freaky fast” delivery helps Frenchie Bulldog double European sales in two years
The US-based pet supply brand choose James and James to support its European launch, thanks to the advice of our friendly team. Two years on, its sales have doubled and it's built a loyal fanbase this side of the pond.
James and James has given us quite the reputation! It’s so satisfying to know that we have a strong team behind us as we continue to grow.
– Victoria Shanley, Global Distribution and Social Media Management, Frenchie Bulldog
Supplement store sees growth thanks to James and James Fulfilment
for the Ageless is a food supplement store, specialising in groundbreaking herbal and multivitamin formulas, aimed at “people who see ‘complete wellbeing’ as the new ‘beautiful'”.
We chose James and James for their ethical and organic standards, and slick software system and processes.
– Daniel, Director, for the Ageless
What does product fulfillment mean?
Product fulfillment is the process of storing, picking and packing, and shipping products to consumers – and handling any returns. Our product fulfillment service works best for retailers that have:
Brands that are ready to scale
We help brands with proven products, established business models and growing sales get to the next level.
1,000+ orders per month
We ease the growing pains of brands that are already shipping – or are about to ship – 1,000+ orders per month.
Direct-to-consumer sales
We specialize in D2C eCommerce fulfilment, rather than traditional pallet-based storage and distribution.
Small, lightweight products
We’re optimized for fast-moving consumer products that are smaller than a soccer ball and lighter than a laptop.
Product fulfillment in its most basic form is the process of getting a product from the manufacturer to the customer. This can include shipping the product, handling returns and refunds, and dealing with any other customer service issues.
It’s important for a company to have a good fulfillment process in place so that they can get products to their customers in a timely manner and ensure that they’re happy with their purchase. A good fulfillment process also helps to reduce costs and minimize lost sales.
Fulfilling orders quickly and efficiently is essential for ensuring customer satisfaction. A company’s ability to meet customer demand is a major factor in determining its success or failure. Fulfillment centres must have the necessary resources to handle large volumes of orders while maintaining high levels of accuracy and quality control. Accurate and efficient product fulfillment will likely result in positive customer reviews and hopefully, repeat business.
The product fulfillment process is the set of operations and activities that need to be carried out to take a customer order and deliver the end product. It begins when an order is placed, and ends when the customer receives the product and is satisfied with it. In between, there are a number of steps that must be completed in order to ensure accuracy, quality, and customer satisfaction.
The first step is to receive the customer order. This can be done online, over the phone, or in person. Once the order is received, it must be entered into the system so that it can be processed. Many fulfillment providers have dedicated software to help manage these orders. After that, the products must be picked from inventory and prepared for shipping. This may involve packing them into boxes or assembling them if they are larger items. Then, they are shipped out to their final destinations. Once the customer has received their products, customer queries and returns management may also require attention as the final stage of the fulfillment process.
eCommerce product fulfillment is the similar process of receiving, managing, and shipping orders for products, however, eCommerce refers exclusively to products purchased through a web-based storefront. eCommerce fulfillment providers offer a variety of services, including order management, warehousing, pick and pack, packing slips and labels, shipping options, and returns management.
When choosing a fulfillment provider, it’s important to consider the size and scope of your business. Providers will typically charge based on the volume of orders processed or the weight of products shipped. It’s also important to make sure that the provider you choose has experience shipping to your target market.
The steps are inventory management, storage, order picking and packing, shipping, delivery, customer service and returns.
To put this into more perspective; first, you need to source the product. This involves finding a supplier who can provide you with the product at a good price point. Once you have found a supplier, you will need to order the products and have them shipped to your warehouse or storage facility. Next, you will need to pick and pack the orders, which means preparing them for shipping by packaging them up correctly. Finally, you will need to ship the orders out to your customers. Depending on your shipping method, this could involve taking the orders to the post office, shipping them through a private carrier, or using a fulfillment service. James and James provide you with the tools to handle every aspect of this product fulfillment process from order and inventory management to customer service and returns, making us an ideal choice for your business.