Specialist fulfilment services for pet supply brands
With over £34 billion spent on cats and dogs alone in the UK, it’s more important than ever to ensure you have a fulfilment centre that will send the right products to the right customers each and every time. And that’s where James and James Fulfilment comes in.
We provide order fulfilment services to leading pet supply brands. We store your pet products – from cat flaps to dog leads to pet supplements – in our fulfilment centres, then pick, pack and despatch online orders to your customers.
Contact usWhy use our pet supplies fulfilment service?
Increase repeat purchases
Increase repeat purchases with the help of our processes which allow you to:
- Add address labels and packing slips with your branding
- Add inserts such as discount or thank you cards
- Fulfill subscription boxes or recurring orders
Brilliant customer experience
Our service is designed for small and lightweight items, making it perfect for pet accessories. We’ll delight your customers with:
- Same-day despatch and fast shipping
- Online tracking of their order from checkout to doorstep
- Branded packaging when you take 500+ orders per month
Complete stock control
Best before end (BBE) dates, serial numbers and barcodes are all captured in our unique order fulfilment software. This enables you to:
- Segregate pet supplements into batches
- Specify which batches are used when
- Trace which batch was used in which order
Case study: SureFlap achieves 96% customer satisfaction and 68% profit increase
SureFlap sells a range of pet supplies from micro-chipped pet doors to accessories through its own eCommerce site. The company switched to James and James from another provider to fulfil its eCommerce orders and has seen some impressive results.
“James and James’ IT system is intuitive, exceptionally easy to use and the data retrieval is incredibly fast.” – Andy Bank, Commercial Director
By providing live reporting, order status updates and tracking information, James and James has made a huge difference to SureFlap’s efficiency at answering customer service queries, saving seven hours per week.
SureFlap now has accurate inventory, allowing for more effective production planning and accurate sales forecasting. Staff are also more confident in their decision making.
Want to know more? Request a call back today
Contact us now and one of our experienced Fulfilment Consultants will call you back. They’ll take time to understand your business, show you around our software and provide a tailored proposal.
