US - English
Specialist fulfilment services for pet supply brands
With over £34 billion spent on cats and dogs alone in the UK, it’s more important than ever to ensure you have a fulfilment centre that will send the right products to the right customers each and every time. And that’s where James and James Fulfilment comes in.
We provide order fulfilment services to leading pet supply brands. We store your pet products – from cat flaps to dog leads to pet supplements – in our fulfilment centres, then pick, pack and despatch online orders to your customers.
Why use our pet supplies fulfilment service?
Increase repeat purchases
Increase repeat purchases with the help of our processes which allow you to:
- Add address labels and packing slips with your branding
- Add inserts such as discount or thank you cards
- Fulfil subscription boxes or recurring orders
Brilliant customer experience
Our service is designed for small and lightweight items, making it perfect for pet accessories. We’ll delight your customers with:
- Same-day despatch and fast shipping
- Online tracking of their order from checkout to doorstep
- Branded packaging when you take 1,000+ orders per month
Complete stock control
Best before end (BBE) dates, serial numbers and barcodes are all captured in our unique order fulfilment software. This enables you to:
- Segregate pet supplements into batches
- Specify which batches are used when
- Trace which batch was used in which order
Feed Safety Registered
Our UK Fulfilment Centre is registered under code R9: Storage of feed and feed products (GB234/369921) which means we:
- Provide a documented, structured approach to ensuring feed safety
- Identify, manage and control hazards in the handling of feed products
- Apply Hazard Analysis Critical Control Points (HACCP) principles and comply with Annex II (relating to facilities, equipment, storage and record-keeping)
What do our pet supply clients say?
“Freaky fast” delivery helps Frenchie Bulldog double European sales in two years
The US-based pet supply brand choose James and James to support its European launch, thanks to the advice of our friendly team. Two years on, its sales have doubled and it's built a loyal fanbase this side of the pond.
James and James has given us quite the reputation! It’s so satisfying to know that we have a strong team behind us as we continue to grow.
– Victoria Shanley, Global Distribution and Social Media Management, Frenchie Bulldog
SureFlap achieves 96% customer satisfaction and 68% profit increase
By providing live reporting, order status updates and tracking information, we’ve made a huge difference to the pet doors and accessories retailer.
James and James’s IT system is intuitive, exceptionally easy to use and the data retrieval is incredibly fast.
– Andy Bank, Commercial Director, SureFlap