Fast, reliable and affordable eCommerce shipping solutions

With more and more businesses selling online today, shipping can be a major differentiator for your brand. Advertising low-cost shipping and same-day despatch on your website turns more visitors into buyers. And ensuring every order arrives on time and undamaged keeps them coming back for more.

It’s not always possible to do this when you ship orders yourself, however. That’s where James and James’s eCommerce shipping solutions can help. We store your inventory in our fulfilment warehouses, pick and pack orders as they come in, and despatch them quickly to our global courier network.

A grid of shipping service logos used by James and James, including DPD, DHL, FedEx, Royal Mail, USPS and UPS

Our order fulfilment software automatically allocates each order to the fastest, cheapest shipping service. And we secure discounts on standard shipping rates, thanks to the volume of orders we process. So your customers get a better shipping experience, you save time and money. Here’s how it works. Got any questions?

Man packing and shipping products

Improve your shipping by outsourcing

With our eCommerce shipping solution, you and your customers will benefit from:

  • 98% of orders being shipped on the same day they’re received
  • 1-3 day shipping across North America from our US fulfilment centre
  • The ability to deliver to 240 countries worldwide
  • 9:00 next-day delivery to all major cities

You’ll also get time back to focus on more important things, like growing your business.

 

Track your shipping fully online

When you choose our eCommerce shipping solution, our order fulfilment software will keep you and your customers updated about the progress of each order online.

Every address is checked as it enters our system. You’ll be notified about errors, so you can correct them with your customers and prevent unwanted shipping delays.

Your customers will receive a unique link to an online portal, where they can track their order, in real time, through pick and pack, labelling and shipping.

eCommerce customers can use ViewPort to track the status of their order through pick and pack, labeling and shipping
A Thunderbirds toy from Anderson Entertainment, fulfilled by James and James

Anderson Entertainment saves 8 hours a week on customer service time

By outsourcing to us, the production company behind Thunderbirds and Captain Scarlet has improved stock control, pick and pack accuracy, and returns handling, leading to a reduction in queries from customers.

“My visit to James and James’s fulfilment centre felt a bit like I was stepping into Thunderbird 2’s hangar, which is strangely appropriate, as they’ve gone on to become our International Rescue.” – Jamie Anderson, Director

Read Anderson Entertainment's success story

Anne Beauty doubles turnover, cuts time spent processing orders by 75%

By setting up a Shopify store and integrating with James and James, Anne Beauty has saved time processing orders, and re-focused on growth.

“I wouldn’t hesitate to recommend James and James. Their level of service, advice and professionalism has been outstanding – it’s taken away many of the issues and risks of scaling our business.” – Shareen Akhtar, Founder

Read Anne Beauty's success story

An Armadillo Merino t-shirt, fulfilled by James and James

Armadillo Merino shoots for the stars

With a customer base of soldiers, firefighters and even NASA astronauts, Armadillo Merino needed a global fulfilment partner that could deliver on time, every time.

“We’re building an international brand with a reputation for high-performance garments that solve health and wellbeing issues. We see James and James as an important partner in this global marketing strategy.” – Andy Caughey, Co-founder

Read Armadillo Merino's success story

Auteur Limited grows sales and product line

With a focus on design-led, sustainable products, Auteur Limited has “grown massively” with support from James and James, and our off-the-shelf WooCommerce integration.

“What’s great about WooCommerce and James and James is that we get notifications if there’s a problem, meaning we can really stay on top of the orders. We’d 100% recommend it.” – Kirstie Pendry, Marketing Associate

Read Auteur Limited's success story

Luckies london

Luckies of London saves 23 days per year of customer service time

The cool and quirky gift company chose to move its fulfilment to James and James, as its previous provider was struggling to cope with the ever-increasing volume of dispatches.

“We are now confident we are partnered with the right fulfilment provider. We look forward to many more happy customers around the world receiving their orders from James and James.” – Caroline Burman, Retail Manager

Read Luckies of London's success story

An eye shadow palette with the MEMI logo

MEMI – a growing cosmetics brand – competes with global giants

When building a unique vegan makeup brand, MEMI enlisted James and James to manage stock and deliver quickly, even during influencer-driven sales spikes.

"When people buy online, it’s not just the website experience that’s important, it’s how quickly they get the product. James and James offers a fantastic service and we’ve had great reviews from customers.” – Jack Thompson, Co-founder

Read MEMI's success story

OHMME gets a good night’s sleep

The men’s yoga apparel brand has enjoyed accurate, reliable fulfilment with James and James, even when a Dragons’ Den appearance led to a surge in demand.

“What was important to me was to be able to track my packages, see when things were being fulfilled, and at what rate. From this perspective, James and James offers the most reliable possible service.” – Louis d’Origny, Founder

Read OHMME's success story

Protein empire

Protein Empire saves money and grows faster

Protein Empire – an innovative sports nutrition brand – has reduced wastage, improved customer experience and grown 50% month-on-month since working with us.

“James and James Fulfilment provides everything required to run a growing eCommerce business successfully.” – William Evans, Managing Director

Read Protein Empire's success story

Regis eCommerce stock

Regis increases efficiency, accuracy and cost savings

Our technology enables the haircare giant to run its direct-to-consumer business more efficiently, with sales trend data and live stock levels more visible than before.

"The online software and data visibility is second to none and the best on the market.”
– Graham Kay, Project Manager.

Read Regis's success story

Sureflap cat flap

SureFlap achieves 96% customer satisfaction and 68% profit increase

By providing live reporting, order status updates and tracking information, we’ve made a huge difference to the pet doors and accessories retailer.

“James and James’s IT system is intuitive, exceptionally easy to use and the data retrieval is incredibly fast.” – Andy Bank, Commercial Director

Read SureFlap's success story

A model wearing a muscle-fit t-shirt from TAILORED ATHLETE

TAILORED ATHLETE makes big gains stateside

The muscle-fit apparel brand has grown 2,500% year-on-year, with help from our global fulfilment centres and user-friendly software.

“It's made things more efficient. We now work with a supply chain specialist, who uses the James and James system to watch stock on a weekly basis, and tell us what to order and when.” – Harry Simonis, Founder

Read TAILORED ATHLETE's success story

The Literary Gift Company

The Literary Gift Company gains the “brainspace” to double turnover

The Literary Gift Company has solved storage issues, reclaimed valuable time and doubled its turnover in four years, by outsourcing its fulfilment to us.

“There’s no way we could’ve managed the volume of orders we receive at Christmas now. Outsourcing was definitely the right thing to do.” – Dani Hall, Founder

Read The Literary Gift Company's success story

Don’t just take our word for it

We’re one of the best-recognised order fulfilment companies around. Since 2010, we’ve been awarded for growth and innovation, certified to handle food and organic produce, and sponsored for digital business growth by Northampton County Council and the EU.

Learn more about the order fulfilment process

Goods in is one of the steps in the order fulfilment process. Discover what else is involved below and why our order fulfilment service is different.

A James and James team member unloads a box from a van, as part of the order fulfilment process

Goods in

Send us your stock, and our experienced team check it carefully and find a home for it in one of our fulfilment centres, ready for your first flurry of orders.

Pallet and pick storage aisles within James and James's UK fulfilment warehouse

Warehousing and storage

We store your items in our UK, US or New Zealand fulfilment centres. Thanks to our cloud-based technology, you’ll always be able to track your stock levels and location.

A James and James team member packs an item in a box, as part of the order fulfilment process

Pick and pack

We automatically retrieve orders from your store, pick and pack them with an industry-leading accuracy of 99.999%, and update you and your customers in real time.

A James and James team member checks a returned item, as part of the returns management process

Returns management

Your customers get an easy online returns process. You get new insight into reasons for returns, as well as the option to inspect or re-stock the products.

Want to know more?
Request a call back today

Contact us now and one of our experienced Fulfilment Consultants will call you back. They’ll take time to understand your business, show you around our software and provide a tailored proposal.

Darren - one of our Fulfilment Centre Managers