Fast, reliable and affordable eCommerce shipping solutions
With more and more businesses selling online today, shipping can be a major differentiator for your brand. Advertising low-cost shipping and same-day despatch on your website turns more visitors into buyers. And ensuring every order arrives on time and undamaged keeps them coming back for more.
It’s not always possible to do this when you ship orders yourself, however. That’s where James and James’s eCommerce shipping solutions can help. We store your inventory in our fulfilment warehouses, pick and pack orders as they come in, and despatch them quickly to our global courier network.
Our order fulfilment software automatically allocates each order to the fastest, cheapest shipping service. And we secure discounts on standard shipping rates, thanks to the volume of orders we process. So your customers get a better shipping experience, you save time and money. Here’s how it works. Got any questions?
Improve your shipping by outsourcing
With our eCommerce shipping solution, you and your customers will benefit from:
- 98% of orders being shipped on the same day they’re received
- 1-3 day shipping across North America from our US fulfilment centre
- The ability to deliver to 240 countries worldwide
- 9:00 next-day delivery to all major cities
You’ll also get time back to focus on more important things, like growing your business.
Track your shipping fully online
When you choose our eCommerce shipping solution, our order fulfilment software will keep you and your customers updated about the progress of each order online.
Every address is checked as it enters our system. You’ll be notified about errors, so you can correct them with your customers and prevent unwanted shipping delays.
Your customers will receive a unique link to an online portal, where they can track their order, in real time, through pick and pack, labelling and shipping.
Anderson Entertainment saves 8 hours a week on customer service time
By outsourcing to us, the production company behind Thunderbirds and Captain Scarlet has improved stock control, pick and pack accuracy, and returns handling, leading to a reduction in queries from customers.
“My visit to James and James’s fulfilment centre felt a bit like I was stepping into Thunderbird 2’s hangar, which is strangely appropriate, as they’ve gone on to become our International Rescue.” – Jamie Anderson, Director
Anne Beauty doubles turnover, cuts time spent processing orders by 75%
By setting up a Shopify store and integrating with James and James, Anne Beauty has saved time processing orders, and re-focused on growth.
“I wouldn’t hesitate to recommend James and James. Their level of service, advice and professionalism has been outstanding – it’s taken away many of the issues and risks of scaling our business.” – Shareen Akhtar, Founder
Armadillo Merino shoots for the stars
With a customer base of soldiers, firefighters and even NASA astronauts, Armadillo Merino needed a global fulfilment partner that could deliver on time, every time.
“We’re building an international brand with a reputation for high-performance garments that solve health and wellbeing issues. We see James and James as an important partner in this global marketing strategy.” – Andy Caughey, Co-founder
Auteur Limited grows sales and product line
With a focus on design-led, sustainable products, Auteur Limited has “grown massively” with support from James and James, and our off-the-shelf WooCommerce integration.
“What’s great about WooCommerce and James and James is that we get notifications if there’s a problem, meaning we can really stay on top of the orders. We’d 100% recommend it.” – Kirstie Pendry, Marketing Associate
Luckies of London saves 23 days per year of customer service time
The cool and quirky gift company chose to move its fulfilment to James and James, as its previous provider was struggling to cope with the ever-increasing volume of dispatches.
“We are now confident we are partnered with the right fulfilment provider. We look forward to many more happy customers around the world receiving their orders from James and James.” – Caroline Burman, Retail Manager
MEMI – a growing cosmetics brand – competes with global giants
When building a unique vegan makeup brand, MEMI enlisted James and James to manage stock and deliver quickly, even during influencer-driven sales spikes.
"When people buy online, it’s not just the website experience that’s important, it’s how quickly they get the product. James and James offers a fantastic service and we’ve had great reviews from customers.” – Jack Thompson, Co-founder
OHMME gets a good night’s sleep
The men’s yoga apparel brand has enjoyed accurate, reliable fulfilment with James and James, even when a Dragons’ Den appearance led to a surge in demand.
“What was important to me was to be able to track my packages, see when things were being fulfilled, and at what rate. From this perspective, James and James offers the most reliable possible service.” – Louis d’Origny, Founder
Protein Empire saves money and grows faster
Protein Empire – an innovative sports nutrition brand – has reduced wastage, improved customer experience and grown 50% month-on-month since working with us.
“James and James Fulfilment provides everything required to run a growing eCommerce business successfully.” – William Evans, Managing Director
Regis increases efficiency, accuracy and cost savings
Our technology enables the haircare giant to run its direct-to-consumer business more efficiently, with sales trend data and live stock levels more visible than before.
"The online software and data visibility is second to none and the best on the market.”
– Graham Kay, Project Manager.
SureFlap achieves 96% customer satisfaction and 68% profit increase
By providing live reporting, order status updates and tracking information, we’ve made a huge difference to the pet doors and accessories retailer.
“James and James’s IT system is intuitive, exceptionally easy to use and the data retrieval is incredibly fast.” – Andy Bank, Commercial Director
TAILORED ATHLETE makes big gains stateside
The muscle-fit apparel brand has grown 2,500% year-on-year, with help from our global fulfilment centres and user-friendly software.
“It's made things more efficient. We now work with a supply chain specialist, who uses the James and James system to watch stock on a weekly basis, and tell us what to order and when.” – Harry Simonis, Founder
The Literary Gift Company gains the “brainspace” to double turnover
The Literary Gift Company has solved storage issues, reclaimed valuable time and doubled its turnover in four years, by outsourcing its fulfilment to us.
“There’s no way we could’ve managed the volume of orders we receive at Christmas now. Outsourcing was definitely the right thing to do.” – Dani Hall, Founder
Don’t just take our word for it
We’re one of the best-recognised order fulfilment companies around. Since 2010, we’ve been awarded for growth and innovation, certified to handle food and organic produce, and sponsored for digital business growth by Northampton County Council and the EU.
Learn more about the order fulfilment process
Goods in is one of the steps in the order fulfilment process. Discover what else is involved below and why our order fulfilment service is different.
Send us your stock, and our experienced team check it carefully and find a home for it in one of our fulfilment centres, ready for your first flurry of orders.
We store your items in our UK, US or New Zealand fulfilment centres. Thanks to our cloud-based technology, you’ll always be able to track your stock levels and location.
We automatically retrieve orders from your store, pick and pack them with an industry-leading accuracy of 99.999%, and update you and your customers in real time.
Your customers get an easy online returns process. You get new insight into reasons for returns, as well as the option to inspect or re-stock the products.