A happy customer receives a parcel via a fulfilment service

Subscription box fulfilment for fast-moving brands

Both start-ups and established brands are hopping on the subscription box trend. So much so that the market is set to grow by a massive 70% by 2020. With this increasing competition for customer loyalty, it’s vital to get your subscription box fulfilment right.

That’s where James and James can help. We specialise in eCommerce fulfilment for fast-moving consumer brands. We fulfil a variety of subscription-based products, ensuring the right box reaches the right customer in the fastest possible time.

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Why use our subscription box fulfilment service?

A plain, undamaged box ready for shipping and delivery

Memorable customer service

Our service is optimised for small, lightweight items, making it perfect for the gifts, food and beauty products you find in subscription boxes. We’ll delight your customers with:

  • Expertly packed boxes, to help minimise damage
  • Same-day despatch and fast shipping
  • Online tracking of their subscription box from checkout to doorstep
  • Branded boxes when you take 500+ orders per month

Clean, convenient storage

Our global fulfilment centres are the ideal place to store subscription-based products, such as food and cosmetics, thanks to:

  • Organic certification from the Soil Association
  • A five-star hygiene rating from the Food Standards Agency
  • Locations close to transport links and courier hubs
  • Rapid shipping to customers across the globe
An aisle in one of James and James's fulfilment centres
An aisle in one of James and James's fulfilment centres

Clean, convenient storage

Our global fulfilment centres are the ideal place to store subscription-based products, thanks to:

  • Organic certification from the Soil Assocation
  • A five-star hygiene rating from the Food Standards Agency
  • Locations close to transport links and courier hubs
  • Rapid shipping to customers across the globe
An example of how best before dates and inventory can be tracked with James and James's order fulfilment software

Simple inventory management

Our unique order fulfilment software makes it easy to manage your subscription box inventory. You’ll be able to:

  • Segregate products into batches, based on best before dates and serial numbers
  • Specify and trace which batches are used when
  • Set up assemblies, to manage which products go in which boxes
  • Manage your orders and inventory anywhere, any time, on any device

Examples of subscription-based products we fulfil

Supplements are handled as part of our subscription box fulfilment service

Vitamins and supplements

Health and wellbeing brands partner with us, thanks to our rigorous batch control and traceability. We deliver regularly and efficiently to their subscribers.
Household goods are handled as part of our subscription box fulfilment service

Household goods

Subscription boxes don’t have to be glamorous. We fulfil practical, everyday items too – from water filters to contact lenses – on a monthly or quarterly basis.
Non-perishable foods are handled as part of our subscription box fulfilment service

Non-perishable foods

With ambient temperature storage and best before date management, we can handle non-perishable foods, such as snack subscription boxes.

Survey reveals millennials want to ditch the high street for subscription boxes

A nationwide survey by James and James has revealed new consumer attitudes towards the booming subscription box industry. The millennial generation, in particular, want to turn away from high street shopping towards online subscription services.

More than 79% of respondents aged 25 to 34 said that subscription boxes can offer greater choice and personalisation than shopping at their local high street. They also commented that subscription boxes are “more convenient” and offer “better deals online”.

Read our blog post for the full results now

A woman opening a package from a fulfilment centre
A Thunderbirds toy from Anderson Entertainment, fulfilled by James and James

Anderson Entertainment saves 8 hours a week on customer service time

By outsourcing to us, the production company behind Thunderbirds and Captain Scarlet has improved stock control, pick and pack accuracy, and returns handling, leading to a reduction in queries from customers.

“My visit to James and James’s fulfilment centre felt a bit like I was stepping into Thunderbird 2’s hangar, which is strangely appropriate, as they’ve gone on to become our International Rescue.” – Jamie Anderson, Director

Read Anderson Entertainment's success story

Anne Beauty doubles turnover, cuts time spent processing orders by 75%

By setting up a Shopify store and integrating with James and James, Anne Beauty has saved time processing orders, and re-focused on growth.

“I wouldn’t hesitate to recommend James and James. Their level of service, advice and professionalism has been outstanding – it’s taken away many of the issues and risks of scaling our business.” – Shareen Akhtar, Founder

Read Anne Beauty's success story

An Armadillo Merino t-shirt, fulfilled by James and James

Armadillo Merino shoots for the stars

With a customer base of soldiers, firefighters and even NASA astronauts, Armadillo Merino needed a global fulfilment partner that could deliver on time, every time.

“We’re building an international brand with a reputation for high-performance garments that solve health and wellbeing issues. We see James and James as an important partner in this global marketing strategy.” – Andy Caughey, Co-founder

Read Armadillo Merino's success story

Auteur Limited grows sales and product line

With a focus on design-led, sustainable products, Auteur Limited has “grown massively” with support from James and James, and our off-the-shelf WooCommerce integration.

“What’s great about WooCommerce and James and James is that we get notifications if there’s a problem, meaning we can really stay on top of the orders. We’d 100% recommend it.” – Kirstie Pendry, Marketing Associate

Read Auteur Limited's success story

Luckies london

Luckies of London saves 23 days per year of customer service time

The cool and quirky gift company chose to move its fulfilment to James and James, as its previous provider was struggling to cope with the ever-increasing volume of dispatches.

“We are now confident we are partnered with the right fulfilment provider. We look forward to many more happy customers around the world receiving their orders from James and James.” – Caroline Burman, Retail Manager

Read Luckies of London's success story

An eye shadow palette with the MEMI logo

MEMI – a growing cosmetics brand – competes with global giants

When building a unique vegan makeup brand, MEMI enlisted James and James to manage stock and deliver quickly, even during influencer-driven sales spikes.

"When people buy online, it’s not just the website experience that’s important, it’s how quickly they get the product. James and James offers a fantastic service and we’ve had great reviews from customers.” – Jack Thompson, Co-founder

Read MEMI's success story

OHMME gets a good night’s sleep

The men’s yoga apparel brand has enjoyed accurate, reliable fulfilment with James and James, even when a Dragons’ Den appearance led to a surge in demand.

“What was important to me was to be able to track my packages, see when things were being fulfilled, and at what rate. From this perspective, James and James offers the most reliable possible service.” – Louis d’Origny, Founder

Read OHMME's success story

Protein empire

Protein Empire saves money and grows faster

Protein Empire – an innovative sports nutrition brand – has reduced wastage, improved customer experience and grown 50% month-on-month since working with us.

“James and James Fulfilment provides everything required to run a growing eCommerce business successfully.” – William Evans, Managing Director

Read Protein Empire's success story

Regis eCommerce stock

Regis increases efficiency, accuracy and cost savings

Our technology enables the haircare giant to run its direct-to-consumer business more efficiently, with sales trend data and live stock levels more visible than before.

"The online software and data visibility is second to none and the best on the market.”
– Graham Kay, Project Manager.

Read Regis's success story

Sureflap cat flap

SureFlap achieves 96% customer satisfaction and 68% profit increase

By providing live reporting, order status updates and tracking information, we’ve made a huge difference to the pet doors and accessories retailer.

“James and James’s IT system is intuitive, exceptionally easy to use and the data retrieval is incredibly fast.” – Andy Bank, Commercial Director

Read SureFlap's success story

A model wearing a muscle-fit t-shirt from TAILORED ATHLETE

TAILORED ATHLETE makes big gains stateside

The muscle-fit apparel brand has grown 2,500% year-on-year, with help from our global fulfilment centres and user-friendly software.

“It's made things more efficient. We now work with a supply chain specialist, who uses the James and James system to watch stock on a weekly basis, and tell us what to order and when.” – Harry Simonis, Founder

Read TAILORED ATHLETE's success story

The Literary Gift Company

The Literary Gift Company gains the “brainspace” to double turnover

The Literary Gift Company has solved storage issues, reclaimed valuable time and doubled its turnover in four years, by outsourcing its fulfilment to us.

“There’s no way we could’ve managed the volume of orders we receive at Christmas now. Outsourcing was definitely the right thing to do.” – Dani Hall, Founder

Read The Literary Gift Company's success story

Want to know more?
Request a call back today

Contact us now and one of our experienced Fulfilment Consultants will call you back. They’ll take time to understand your business, show you around our software and provide a tailored proposal.

Sarah - one of our Fulfilment Consultants