Subscription box fulfilment for fast-moving brands
Both start-ups and established brands are hopping on the subscription box trend. So much so that the market is set to grow by a massive 70% by 2020. With this increasing competition for customer loyalty, it’s vital to get your subscription box fulfilment right.
That’s where James and James can help. We specialise in eCommerce fulfilment for fast-moving consumer brands. We fulfil a variety of subscription-based products, ensuring the right box reaches the right customer in the fastest possible time.
Why use our subscription box fulfilment service?
Memorable customer service
Our service is optimised for small, lightweight items, making it perfect for the gifts, food and beauty products you find in subscription boxes. We’ll delight your customers with:
- Expertly packed boxes, to help minimise damage
- Same-day despatch and fast shipping
- Online tracking of their subscription box from checkout to doorstep
- Branded boxes when you take 500+ orders per month
Clean, convenient storage
Our global fulfilment centres are the ideal place to store subscription-based products, thanks to:
- Organic certification from the Soil Assocation
- A five-star hygiene rating from the Food Standards Agency
- Locations close to transport links and courier hubs
- Rapid shipping to customers across the globe
Simple inventory management
Our unique order fulfilment software makes it easy to manage your subscription box inventory. You’ll be able to:
- Segregate products into batches, based on best before dates and serial numbers
- Specify and trace which batches are used when
- Set up assemblies, to manage which products go in which boxes
- Manage your orders and inventory anywhere, any time, on any device
Examples of subscription-based products we fulfil
Vitamins and supplements
Health and wellbeing brands partner with us, thanks to our rigorous batch control and traceability. We deliver regularly and efficiently to their subscribers.
Household goods
Subscription boxes don’t have to be glamorous. We fulfil practical, everyday items too – from water filters to contact lenses – on a monthly or quarterly basis.
Non-perishable foods
With ambient temperature storage and best before date management, we can handle non-perishable foods, such as snack subscription boxes.
Survey reveals millennials want to ditch the high street for subscription boxes
A nationwide survey by James and James has revealed new consumer attitudes towards the booming subscription box industry. The millennial generation, in particular, want to turn away from high street shopping towards online subscription services.
More than 79% of respondents aged 25 to 34 said that subscription boxes can offer greater choice and personalisation than shopping at their local high street. They also commented that subscription boxes are “more convenient” and offer “better deals online”.
Anderson Entertainment saves 8 hours a week on customer service time
By outsourcing to us, the production company behind Thunderbirds and Captain Scarlet has improved stock control, pick and pack accuracy, and returns handling, leading to a reduction in queries from customers.
“My visit to James and James’s fulfilment centre felt a bit like I was stepping into Thunderbird 2’s hangar, which is strangely appropriate, as they’ve gone on to become our International Rescue.” – Jamie Anderson, Director
Anne Beauty doubles turnover, cuts time spent processing orders by 75%
By setting up a Shopify store and integrating with James and James, Anne Beauty has saved time processing orders, and re-focused on growth.
“I wouldn’t hesitate to recommend James and James. Their level of service, advice and professionalism has been outstanding – it’s taken away many of the issues and risks of scaling our business.” – Shareen Akhtar, Founder
Armadillo Merino shoots for the stars with global fulfilment solution
With a customer base of soldiers, firefighters and even NASA astronauts, Armadillo Merino needed a global fulfilment partner that could deliver on time, every time.
“We’re building an international brand with a reputation for high-performance garments that solve health and wellbeing issues. We see James and James as an important partner in this global marketing strategy.” – Andy Caughey, Co-founder
Auteur Limited grows sales and range of sustainable products
With a focus on design-led, sustainable products, Auteur Limited has “grown massively” with support from James and James, and our off-the-shelf WooCommerce integration.
“What’s great about WooCommerce and James and James is that we get notifications if there’s a problem, meaning we can really stay on top of the orders. We’d 100% recommend it.” – Kirstie Pendry, Marketing Associate
Cards Against Humanity expands fulfilment network with James and James
The crowdfunded card game chose James and James to provide UK and European fulfilment for its own brands and those backed by its Blackbox spin-out.
“James and James is a great partner. Their operation is highly organised, their technology is sharp and always developing, and best of all, the people are kind, helpful and smart.” – Ben Hantoot, Co-founder and Partner
“Freaky fast” delivery helps Frenchie Bulldog double European sales in two years
The US-based pet supply brand choose James and James to support its European launch, thanks to the advice of our friendly team. Two years on, its sales have doubled and it's built a loyal fanbase this side of the pond.
James and James has given us quite the reputation! It’s so satisfying to know that we have a strong team behind us as we continue to grow.” – Victoria Shanley, Global Distribution and Social Media Management
Hairstory brings its “New Wash” to Europe, increasing order volumes five times
New York's Hairstory launched its haircare products in Europe with help from James and James, increasing order volumes five times in less than two years, while managing everything remotely.
“It can be a bit tricky, due to the time difference, but having access to the software is really helpful. We can see the status of any order we need to check on.” – Hailey Harn, Logistics Coordinator
Luckies of London saves 23 days per year of customer service time
The cool and quirky gift company chose to move its fulfilment to James and James, as its previous provider was struggling to cope with the ever-increasing volume of dispatches.
“We are now confident we are partnered with the right fulfilment provider. We look forward to many more happy customers around the world receiving their orders from James and James.” – Caroline Burman, Retail Manager
MEMI – a growing cosmetics brand – competes with global giants
When building a unique vegan makeup brand, MEMI enlisted James and James to manage stock and deliver quickly, even during influencer-driven sales spikes.
"When people buy online, it’s not just the website experience that’s important, it’s how quickly they get the product. James and James offers a fantastic service and we’ve had great reviews from customers.” – Jack Thompson, Co-founder
Fun and sustainable skiwear brand, OOSC Clothing, conquers seasonal peaks
When its co-founders started spending too much time at the Post Office, OOSC Clothing outsourced its fulfilment, making seasonal spikes in demand for its skiwear less stressful.
“We’ve been really impressed with the team at James and James. Their processes are second to none and fulfilment is no longer something we are having to think or worry about. The solution is seamless.” – Aaron McGaughlin, Co-founder
Protein Empire saves money and grows faster
Protein Empire – an innovative sports nutrition brand – has reduced wastage, improved customer experience and grown 50% month-on-month since working with us.
“James and James Fulfilment provides everything required to run a growing eCommerce business successfully.” – William Evans, Managing Director
Regis increases efficiency, accuracy and cost savings
Our technology enables the haircare giant to run its direct-to-consumer business more efficiently, with sales trend data and live stock levels more visible than before.
"The online software and data visibility is second to none and the best on the market.”
– Graham Kay, Project Manager.
SureFlap achieves 96% customer satisfaction and 68% profit increase
By providing live reporting, order status updates and tracking information, we’ve made a huge difference to the pet doors and accessories retailer.
“James and James’s IT system is intuitive, exceptionally easy to use and the data retrieval is incredibly fast.” – Andy Bank, Commercial Director
TAILORED ATHLETE makes big gains stateside
The muscle-fit apparel brand has grown 2,500% year-on-year, with help from our global fulfilment centres and user-friendly software.
“It's made things more efficient. We now work with a supply chain specialist, who uses the James and James system to watch stock on a weekly basis, and tell us what to order and when.” – Harry Simonis, Founder
The Literary Gift Company gains the “brainspace” to double turnover
The Literary Gift Company has solved storage issues, reclaimed valuable time and doubled its turnover in four years, by outsourcing its fulfilment to us.
“There’s no way we could’ve managed the volume of orders we receive at Christmas now. Outsourcing was definitely the right thing to do.” – Dani Hall, Founder