Specialist fulfilment services for hair and beauty brands

eCommerce has helped hair and beauty brands – both large and small, old and new – sell direct-to-consumer like never before. With this increasing competition comes greater customer expectations. And getting your order fulfilment right is key to meeting them.

That’s where James and James can help. We specialise in eCommerce fulfilment for fast-moving consumer brands. Whether you sell makeup, cosmetics, hair or skin care products, we ensure the right item reaches the right customer as fast as possible – without leaks or breakages.

A happy customer receives a parcel via a hair and beauty fulfilment service

Brilliant customer experience

Our service is designed for small, lightweight items, making it perfect for hair and beauty products. We’ll delight your customers with:

  • Expertly packed items, to help minimise damage
  • Same-day despatch and fast shipping
  • Online tracking of their order from checkout to doorstep
  • Branded packaging when you take 500+ orders per month
An aisle in one of James and James's fulfilment centres

Organically certified storage

Our global fulfilment centres are the ideal place to store hair and beauty products, thanks to:

  • Secure, clean storage for high-value items
  • Organic certification from the Soil Association
  • Locations close to transport links and courier hubs
  • Rapid shipping to customers across the globe
An example of how best before dates and inventory can be tracked with James and James's order fulfilment software

Complete stock control

Best before end (BBE) dates, serial numbers and barcodes are all captured in our unique order fulfilment software. This enables you to:

  • Segregate hair and skin care products into batches
  • Specify which batches are used when
  • Trace which batch was used in which order
  • Hold less stock, reducing your costs

What our hair and beauty clients say

Bootles of Anne Beauty's day and night hair oils, with the Anne logo

Anne Beauty doubles turnover, cuts time spent processing orders by 75%

By setting up a Shopify store and integrating it with James and James, Anne Beauty was able to automate its order fulfilment. The hair oil start-up has saved time processing orders, re-focusing on growth and product development.

“I wouldn’t hesitate to recommend James and James – it’s taken away many of the issues and risks of scaling our business.”

Shareen Akhtar, Founder

Read the case study

An eye shadow palette with the MEMI logo

MEMI gains the confidence to engage influencers and compete with giants

The award-winning vegan makeup brand enlisted James and James, to improve its stock control and customer experience. The fulfilment service has given MEMI the confidence to engage influencers, knowing spikes in order volumes will be handled perfectly.

“James and James offers a fantastic service and we’ve had great reviews from customers coming back.”
Jack Thompson, Co-founder

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Regis eCommerce stock

Regis outsources its direct-to-consumer order fulfilment

When one of the world’s largest hairdressing businesses sought to increase its eCommerce sales, it turned to James and James’s specialist skills. Our integration with its Magento store enables rapid order fulfilment and real-time stock control.

“The online software and data visibility is second to none and the best on the market.”

Graham Kay, Project Manager

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Learn more about our cosmetics fulfilment service

Tell us more about your needs and one of our Fulfilment Consultants will get back to you within one working day.