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Specialist fulfilment services for cosmetics, hair and beauty brands
eCommerce has helped hair and beauty brands – both large and small, old and new – sell direct-to-consumer like never before. With this increasing competition comes greater customer expectations. And getting your order fulfilment right is key to meeting them.
That’s where James and James can help. We specialise in eCommerce fulfilment for fast-moving consumer brands. Whether you sell makeup, cosmetics, hair or skin care products, we ensure the right item reaches the right customer as fast as possible – without leaks or breakages.
Why use our hair and beauty fulfilment service?
Brilliant customer experience
Our service is designed for small, lightweight items, making it perfect for hair and beauty products. We’ll delight your customers with:
- Expertly packed items, to help minimise damage
- Same-day despatch and fast shipping
- Online tracking of their order from checkout to doorstep
- Branded packaging when you take 1,000+ orders per month
Organically certified storage
Our international fulfilment centres are the ideal place to store hair and beauty products, thanks to:
- Secure, clean storage for high-value items
- Organic certification from the Soil Association
- Locations close to transport links and courier hubs
- Rapid shipping to customers across the globe
Complete stock control
Best before end (BBE) dates, serial numbers and barcodes are all captured in our unique order fulfilment software. This enables you to:
- Segregate hair and skin care products into batches
- Specify which batches are used when
- Trace which batch was used in which order
- Hold less stock, reducing your costs
What do our hair and beauty clients say?
Hairstory brings its “New Wash” to Europe, increasing order volumes five times
New York's Hairstory launched its haircare products in Europe with help from James and James, increasing order volumes five times in less than two years, while managing everything remotely.
It can be a bit tricky, due to the time difference, but having access to the software is really helpful. We can see the status of any order we need to check on.
– Hailey Harn, Logistics Coordinator, Hairstory
Regis increases efficiency, accuracy and cost savings
Our technology enables the haircare giant to run its direct-to-consumer business more efficiently, with sales trend data and live stock levels more visible than before.
The online software and data visibility is second to none. It's the best on the market.
– Graham Kay, Project Manager, Regis
Anne Beauty doubles turnover, cuts time spent processing orders by 75%
By setting up a Shopify store and integrating with James and James, Anne Beauty has saved time processing orders, and re-focused on growth.
I wouldn’t hesitate to recommend James and James. Their level of service, advice and professionalism has taken away many of the risks of scaling our business.
– Shareen Akhtar, Founder, Anne Beauty
Dragons' Den entrepreneur Hanna Sillitoe values accuracy, value, intel and most importantly - security
After discovering her first outsourced fulfilment company were stealing her products and struggling to keep up with orders, Hanna made the switch and put her trust in James and James.
I spoke to three different fulfilment houses, and immediately James and James stood out. The staff welfare, security and pick/pack process is the best I've seen anywhere.
– Hanna Sillitoe, Founder, Hanna Sillitoe
Tina Davies Professional’s international expansion is a stroke of genius
Tina Davies Professional wanted to deliver their cosmetic products to artists in the UK and Europe which meant appointing a trusted UK-based fulfilment partner. James and James is now relied upon to run the European and UK part of the business.
We moved from another 3PL that was very hard to work with. Once we decided to make a move we did an extensive search for a new partner. James and James’s combination of dedicated support, online dashboard, and sophisticated tech-enabled fulfilment process was a clear winner.
– Luke Davies, Founder, Tina Davies Professional