Supplement your business success

Whether you’re selling protein powder, essential dietary supplements or vitamins, an organically certified warehouse is the ideal place to store and despatch your products. That’s why James and James Fulfilment is the natural choice for leading health supplement and vitamin brands.

We’ll take care of the complete order fulfilment process – warehousing in our fulfilment centres, pick and pack, shipping and even returns management. 

Why use our specialist supplement and vitamin fulfilment service?

An aisle in the Liberty fulfilment centre

Organically certified storage

Our UK fulfilment centre is the ideal place to store supplement and vitamin products.

  • Organic certification from the Soil Association
  • A five-star hygiene rating from the Food Standards Agency
  • Secure, clean storage for high-value items

The right formula to delight your customers

Wherever they are in the world, your customers expect their product orders to arrive on time. They also expect the item received to be the exact item they added to basket.

To deliver a memorable customer experience (for all the right reasons), we provide:

  • Same-day despatch and fast shipping
  • Real-time, reliable tracking updates from checkout to doorstep
  • Branded packaging when you take 1,000+ orders per month
  • A quick, simple, contact-free returns process and visible insights as they happen
An example of supplements and vitamins fulfilled by James and James
A plain, undamaged box ready for shipping and delivery

Brilliant customer experience

Our service is designed for small and lightweight items, making it perfect for supplements and vitamins. We’ll delight your customers with:

  • Same-day despatch and fast shipping
  • Online tracking of their order from checkout to doorstep
  • Branded packaging when you take 1,000+ orders per month
Order fulfilment software Control Port which links to a video of the software

Complete stock control

Best before end (BBE) dates, serial numbers and barcodes are all captured in our unique order fulfilment software. This enables you to:

  • Segregate products into batches
  • Specify which batches are used when
  • Trace which batch was used in which order

What do our supplement and vitamin clients say?

Nutravita vitamins product

James and James supports Nutravita’s brand diversification strategy

Established in 2014, with many more years of experience in health and wellbeing, Nutravita is continually updating its product ranges of supplements and vitamins, to help people live healthier lives.

By partnering with James and James, we’re able to spend less time packing and shipping orders, and have more time to focus on plans to grow our company.

– Arash Peyami, CEO/Founder, Nutravita

Protein empire BCAA product shot

Protein Empire saves money and grows faster

Protein Empire – an innovative sports nutrition brand – has reduced wastage, improved customer experience and grown 50% month-on-month since working with James and James.

We’ve been really impressed with the team at James and James. Their processes are second to none and fulfilment is no longer something we are having to think or worry about.

– William Evans, Managing Director, Protein Empire

Planet paleo product shot

Supplement store sees growth thanks to James and James Fulfilment

for the Ageless is a food supplement store, specialising in groundbreaking herbal and multivitamin formulas, aimed at “people who see ‘complete wellbeing’ as the new ‘beautiful'”.

We chose James and James for their ethical and organic standards, and slick software system and processes.

– Daniel, Director, for the Ageless

 


See ControlPort in action

Come and take an in-depth look at ControlPort - the original cloud-based order fulfilment platform.

We built it, shaped it and continue to develop it with eCommerce scalability front-of-mind. Our demo is tailored to you and the nature of your business, so we won't follow a formalised structure - you ask the questions, we'll answer them.

  • Find out what makes it 'award-winning'
  • Discover actionable insights for your online brand
  • Hear how it's helped eCommerce businesses achieve considerable growth
  • Explore ViewPort - our real-time, customer facing order tracking software
  • Wonder how you ever managed without it

We rely on ControlPort to run the European and UK parts of our business.

- Luke Davies, Founder, Tina Davies Professional
Read the case study

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